Licensing and Maintenance Fees |
Offers subscription-based licensing and easy 1-click auto-renewal turnoff, anytime.
No maintenance fees. |
Perpetual licensing doesn’t offer flexibility, requires a 30-day notice ahead of time to cancel.
Necessary maintenance fees. |
Productivity Features |
Advanced remote work features like USB device redirection, true multi-monitor support, microphone pass-through, and ability to schedule access.
Advanced support features like service desk, AR, Splashtop Connector. |
Limited focus on the usability, performance and features required for productive remote work. Mainly used for internal remote support.
No advanced features. |
Performance |
Consistently high performance across networks and on any device or OS (Windows, Mac and Linux, iOS, Android and Chrome). |
No support for Chromebooks and inconsistent performance across networks and newer OS versions. |
Integrations |
Integrates with other ITSM, endpoint management, ticketing system, IAM solutions. |
Does not integrate with IT solutions or ticketing systems other than SolarWinds Service Desk and Web Help Desk. |