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The Best Remote Support Software for Enterprises

By Trevor Jackins
7 minute read

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In today’s digital era, the ability to provide immediate, effective, and secure remote support is not just an advantage—it's a necessity. Enterprises worldwide are navigating the challenges of managing dispersed teams, ensuring uninterrupted IT support, and maintaining robust security protocols, all while striving for efficiency and scalability in their operations.

Remote IT support software is a crucial element of modern business infrastructure. So, what’s the best solution geared toward the unique challenges of enterprises?

Splashtop Enterprise is at the forefront of remote access and support technologies. With its comprehensive suite of features designed for enterprises' complex needs, Splashtop Enterprise has carved a niche for itself as the go-to choice for businesses seeking reliability, performance, and security.

This blog will guide you through Splashtop Enterprise’s key features and benefits, and demonstrate why it is considered by many as the best remote support solution for enterprises today.

Top Remote Support Challenges and Requirements

As enterprises evolve within a rapidly changing digital landscape, the demand for robust remote support solutions has never been more critical. The transition to remote work has become a strategic pivot for many organizations seeking agility, resilience, and competitive edge.

This shift, however, brings forth a set of challenges that underscore the importance of having a reliable remote support infrastructure.

Managing IT Assets

The complexity of managing IT assets scattered across various locations demands a remote support solution that can offer immediate, secure, and effective troubleshooting and maintenance. Without the ability to resolve issues swiftly, enterprises risk significant downtime, leading to decreased productivity and financial loss.

Cybersecurity Threats

Cybersecurity threats have become more sophisticated, targeting the vulnerabilities often accompanying remote access technologies. Enterprises, therefore, require a remote support solution that facilitates seamless connectivity and prioritizes security, ensuring that data integrity and compliance standards are uncompromised.

A robust remote support system must offer end-to-end encryption, multi-factor authentication, and compliance with global security standards to protect sensitive corporate data.

Scalability

As businesses grow and evolve, their support needs change. Enterprises need a solution that can scale, accommodating increasing users and devices without sacrificing performance or security. This flexibility allows organizations to adapt efficiently to changing business environments and workforce dynamics.

User Experience

Finally, the user experience cannot be overlooked. Both IT technicians and end-users benefit from an intuitive and easy-to-use remote support solution. Simplifying the support process enhances overall productivity, reduces frustration, and ensures employees can focus on their core activities rather than navigating complex technical issues.

9 Reasons Why Splashtop Enterprise Stands Out

Splashtop Enterprise stands out in the competitive landscape of enterprise remote support solutions for several reasons, including:

  1. Unparalleled Security and Compliance: At the heart of Splashtop Enterprise's appeal is its unwavering commitment to security. With features such as TLS and 256-bit AES encryption, device authentication, and two-factor authentication, Splashtop ensures that every remote session is fortified against potential threats. Moreover, compliance with rigorous industry standards signifies Splashtop's capability to meet the stringent security requirements of enterprises across various sectors.

  2. Cutting-edge Performance: Performance is another domain where Splashtop shines brightly. By offering high frame rate streaming up to 4K at 60fps, Splashtop facilitates a remote access experience that's as close as possible to being there in person. This high-performance technology ensures that tasks requiring high graphical fidelity, such as video editing or CAD work, can be performed remotely without compromise.

  3. Flexibility and Scalability: Splashtop's flexible and scalable licensing model caters to the unique needs of enterprises of all sizes. Whether it's scaling up to accommodate growth or adjusting to the dynamic needs of the workforce, Splashtop Enterprise provides the elasticity businesses need to thrive in a changing landscape. This adaptability extends to its comprehensive device support, ensuring seamless connectivity regardless of the hardware or operating system.

  4. Advanced Access Management and Support Features: Splashtop Enterprise goes beyond basic remote access, offering advanced access management tools that empower IT administrators with granular control over permissions and access. With a suite of support features, including service desk capabilities, Splashtop delivers a sophisticated platform for addressing a wide range of remote support scenarios.

  5. Endpoint Monitoring and Management: Splashtop Enterprise facilitates comprehensive endpoint monitoring and management. IT teams can execute diagnostic actions, configure alerts, and manage assets remotely, streamlining IT operations and preemptively addressing potential issues.

  6. Exceptional User Experience: Splashtop Enterprise is designed with a focus on simplicity and usability. Its intuitive interface ensures that both support technicians and end-users can easily navigate the system, reducing the learning curve and enhancing overall efficiency.

  7. Integration and Customization: The ability to integrate seamlessly with existing IT ecosystems is another reason why Splashtop stands out. With support for SSO/SAML integrations, open APIs, and integrations with leading PSA ticketing and ITSM solutions (including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, and Jira), Splashtop fits perfectly within the operational workflows of enterprises.

  8. Broad Device Support: Cross-platform support is a must in today's heterogeneous technology environment. Splashtop Enterprise excels in this area, offering support for a wide array of operating systems, including Windows, Mac, Linux, iOS, and Android. This ensures that teams can remain connected to any computer, tablet, mobile device, or server.

  9. Industry Recognition and Customer Satisfaction: Splashtop's excellence has not gone unnoticed, with accolades from industry experts and high praise from a global customer base. Testimonials from leading organizations reflect the solution's impact, validating its status as the optimal choice for enterprise remote support.

Splashtop Enterprise distinguishes itself through a harmonious blend of security, performance, flexibility, and user-centric design. This combination sets Splashtop apart and solidifies its position as the best remote support solution for enterprises looking to navigate the complexities of the modern digital workspace.

Splashtop Enterprise in Action: Case Studies

Splashtop Enterprise has transformed how businesses across various industries handle IT support needs. Here are a couple of compelling case studies that illustrate the real-world impact of Splashtop Enterprise on organizations seeking efficient, secure, and flexible remote support solutions.

Peter Pane Restaurants - Paniceus Systems: Paniceus Systems oversees IT for Peter Pane, a restaurant franchise with 46 locations across Germany and Austria. They needed a robust remote support solution to manage over 1,000 endpoints. Transitioning from TeamViewer to Splashtop Enterprise simplified their IT support and utilized Splashtop's augmented reality (AR) add-on for on-demand support, resulting in a 50% reduction in device downtime. This switch significantly enhanced their operational efficiency and customer experience.

Boxel Studio: Boxel Studio, focused on creating a flexible work environment, sought a solution to allow artists to access high-end workstations remotely. After evaluating multiple options, they chose Splashtop for its ease of use, performance, and security. Splashtop enabled their artists to work productively from anywhere, improving work-life balance and reducing manual IT work by 80%. The studio experienced increased employee satisfaction and productivity, affirming Splashtop's pivotal role in its successful shift to a hybrid workplace.

Get Started with Splashtop Enterprise Today

In an era where remote work is not just an option but a necessity for many enterprises, the need for a robust, secure, and efficient remote support solution has never been greater. Splashtop Enterprise meets the complex demands of modern businesses. From its robust security to high-performance streaming capabilities, flexible licensing, and broad device support, Splashtop ensures that enterprises can easily and confidently navigate the challenges of remote support.

Ready to transform your enterprise's remote support experience? Contact us today to learn more about Splashtop Enterprise, schedule a demo, or start your free trial.


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Trevor Jackins Senior Digital Marketing Manager at Splashtop
Trevor Jackins
Trevor Jackins is a Marketing Manager at Splashtop. He’s also a passionate user of Splashtop’s remote access software as he uses it to remote into his office computer to work from home! Trevor’s excitement for Splashtop stems from his interest in how technology can improve our daily lives.
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