** IMPORTANT NOTE: Apple is reviewing our iOS remote implementation at the moment and it is currently unavailable in the App Store. You can continue to use SOS with Mobile to remotely access Android mobile devices and Windows/Mac computers (but *not* iOS devices). We are working with Apple to find a resolution. **
Support and IT professionals can remotely access and view iOS device screens (iPhone and iPad screens) using Splashtop On-Demand Support (SOS) with Mobile. SOS with Mobile is support software for IT, help desk and support professionals to provide quick, attended support on iOS, Android, Windows and Mac.
How to remotely view your customer’s iPhone or iPad Screen with SOS
Get Splashtop On-Demand Support with Mobile
Sign up for SOS with Mobile to remotely view an iOS device with your Windows or Mac computer. You can use the service with a free trial or low-cost paid subscription.
SOS is a great value and costs much less than other attended support tools. It is based on proven Splashtop remote access technology, used by more than 18 million users worldwide.
The mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. You must purchase Splashtop On-Demand Support with Mobile if you want to remote access mobile devices.
Your customer downloads the SOS app from the App Store
Have your customer go to “sos.splashtop.com” from their mobile device. They will see a link to get the SOS app from the iOS App Store. When they run the SOS app on their iPad or iPhone it will display a session code that you will enter on your screen.
Note: iOS doesn’t support a phone call and AirPlay session simultaneously. If the customer is calling you from their iPhone, they won’t be able to start AirPlay to share the screen of that iPhone while the voice call is active. They should continue the voice call from another phone instead.
Enter the code in your Splashtop Business app and start viewing the iOS screen
Run the Splashtop Business app on your computer and click the SOS (plus sign) icon near the top of the app to open the SOS connect screen. Enter the nine-digit code displayed in the SOS app on your customer’s iOS device. When you click the arrow to start the session, the end user will be prompted to swipe up and start AirPlay screen sharing to complete the process. The SOS session will be listed at the top of their AirPlay list.
At this point you will be able to live view their iPhone or iPad screen in a window on your computer screen.
The image below shows a view of the end user’s iPhone screen, the technician’s interface, and viewing the iPhone screen in a window on the computer screen with the controls expanded.
Using the Viewing Controls
Click the arrow at the top of the mirrored device screen window to access the controls. The four buttons are:
- Rotate Clockwise
- Scaled/Original size toggle
- Full Screen
You can also take print screens of the iOS screen using the standard print screen key combinations for your Windows or Mac computer.
Disconnecting the Session
When the session is complete, you can close the viewer window on your computer. To ensure that the session is disconnected on the customer side, ask them to tap the icon to re-open the SOS app on their iOS device and click the “Disconnect” button to disconnect from the session. This will also end the AirPlay session.
Learn more and get started with Splashtop On-Demand Support (SOS) with Mobile
What else can you do with Splashtop On-Demand Support?
Splashtop On-Demand Support is your attended support solution for Windows, Mac, iOS and Android. It is a great way for help desk, support, and IT professionals to remotely access computers and mobile devices to assist customers. If you’re already using another help desk system, mobile device management system, or unattended support tool, SOS is an inexpensive add-on that enables you or your team to provide quick support to managed or unmanaged computers and mobile devices.
- Remotely access and view iOS devices (iPad and iPhone)
- Remotely access and view Android phones and tablets. Remote control some Android devices (Samsung)
- Remotely access and control Windows and Mac computers with additional features including file transfer, chat, and viewing from mobile devices
At this time you can remotely view iOS and Android devices from Windows and Mac computers. We plan to add mobile device viewing from mobile devices in the future.