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How to Evaluate the Security of your Remote Access Software

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When purchasing a remote access solution for your business to enable work from home, remote working, IT remote support, or even remote lab access, it is critical that you select a solution that provides the utmost security.

After all, cyber threats are becoming more prevalent in today’s remote work environment. Therefore, protecting your business and data should be a top priority when selecting, deploying, and using a remote access product.

So, if you’re in the market for a remote access solution, here are the security factors that you should take into consideration:

  • Secure Remote Connections

  • Security Features

  • Compliance

  • Reliability

Secure Remote Connections

With your users’ connecting to your organization’s computers from their personal devices, you’ll want to make sure that those remote connections are secure. End-to-end encryption is a must. For example, Splashtop remote connections are protected with TLS (including TLS 1.2) and 256-bit AES encryption.

When it comes to secure connections between personal devices and company computers, remote access software vastly outperforms VPNs. With a VPN, a connection from a compromised device could infect your entire office network, computers, and assets.

On the other hand, a remote access tool like Splashtop enables users to access office or lab computers without accessing the entire network, eliminating the risk of exposure to the network and other assets. Read more on why Splashtop is the best VPN alternative for work from home.

Security Features

Your organization should choose a remote access solution that provides you with security features including single sign-on (SSO), two-factor authentication, device authentication, and more to ensure that use of the remote access tool is in-line with your internal security policies and auditing processes.

Your remote access software should give you the tools to effectively manage your users and devices. Security features you should look out for include:

  • Device authentication

  • Multi-level password security

  • Two-step verification

  • Blank screen

  • Screen auto-lock

  • Session idle timeout

  • Remote connection notification

  • Copy/paste control

  • File transfer control

  • Remote print control

  • Lock streamer configuration

  • Proxy server authentication

  • Digitally signed applications

  • Active Directory integration

  • Logging

Logs are a vital security feature as well as they allow you to track remote connections, file transfers, and more for auditing purposes. All of these features, and more, are available in Splashtop. Check out all Splashtop security features.


Check to see what government regulations and industry-specific compliances and standards your remote access vendor adheres to.

At a minimum, a remote access tool should be compliant with ISO, SOC2, PCI, SCC, and GDPR. HIPAA compliance is vastly important for healthcare, as FERPA is for education (Splashtop supports compliance for both HIPAA and FERPA). On top of that, the solution itself must be capable of supporting your own company’s compliance program.

Read more about Splashtop compliance with standards and regulations.


Finally, you’ll want a solution that is reliable. Remote access solutions with auto-scaling, high-availability, and self-healing capabilities can help ensure that there are no service outages.

Your remote access tool needs to be running 24/7 as one of the benefits of remote access is that it enables your users to access work computers at any time. After all, the productivity of your remote users might hinge on your remote access software.

See all Splashtop security practices

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