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A team of IT Pros using remote management tools in the office.

Best Remote Management Tools for IT Pros

By Verena Cooper
9 minute read


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In today's fast-paced and increasingly remote work environment, IT professionals are tasked with the critical challenge of ensuring seamless, secure, and efficient operations across distributed networks and devices. Remote management tools have become the linchpin in achieving this, offering unprecedented control and oversight from afar. These tools not only empower IT teams to provide instant support and maintain system integrity but also enable proactive management of IT assets to prevent issues before they impact productivity.

From robust remote access solutions like Splashtop Business Access to comprehensive support platforms like BeyondTrust Remote Support, the market offers a variety of tools designed to meet diverse IT needs.

In this article, we delve into the top remote management tools that stand out for their performance, reliability, and the value they bring to IT professionals. Whether you're managing a small team or an entire enterprise, understanding the features, benefits, and potential downsides of these tools will be key in choosing the right solutions to keep your IT infrastructure resilient and responsive.

What are Remote Management Tools?

Remote management tools are software solutions designed to control, monitor, and maintain devices and networks from a distance. In the digital age, where the workforce is increasingly distributed, and devices are scattered across locations, these tools have become essential for IT professionals to ensure operational continuity, security, and efficiency.

These tools encompass a broad range of functionalities, from remote desktop access, allowing IT staff to take control of a computer as if they were physically present, to network monitoring, which enables the oversight of network performance and health from a centralized location. They also include automation tools for routine maintenance tasks, patch management for software updates, and security applications to protect against threats and ensure compliance with data protection regulations.

The primary goal of remote management tools is to provide IT teams with the capability to swiftly respond to issues, perform updates, and manage configurations without the need for physical presence. This not only reduces downtime and operational costs but also enhances the flexibility and scalability of IT operations.

Furthermore, these tools facilitate a proactive approach to IT management, allowing for the anticipation of potential issues through monitoring and alerts, and the implementation of preventive measures to avoid disruptions. With robust encryption and security protocols, remote management tools ensure that all remote interactions are secure, safeguarding sensitive data against unauthorized access.

In essence, remote management tools are the backbone of modern IT operations, enabling organizations to adapt to the evolving landscape of remote work, manage complex IT infrastructures, and deliver seamless support to users, regardless of location.

1. Splashtop Business Access

Splashtop Business Access stands out in the realm of remote management tools for its exceptional high-performance remote access capabilities. Designed with multi-device compatibility at its core, it ensures seamless connectivity across various platforms, making it an indispensable asset for IT professionals. Its robust security features, including end-to-end encryption and multi-factor authentication, provide a fortified layer of protection, ensuring that remote access and support are conducted in a secure environment.

The hallmark of Splashtop Business Access is its unparalleled ease of use; the intuitive interface allows for quick setup and effortless navigation, making remote support tasks more efficient and less time-consuming. Furthermore, its cost-effectiveness is evident in the competitive pricing model, offering substantial value without compromising on quality or features.

IT professionals can leverage Splashtop to securely provide remote support and access, enhancing productivity and minimizing downtime. With its focus on delivering a high-quality user experience while maintaining rigorous security standards, Splashtop Business Access has become a go-to solution for those seeking reliable and efficient remote management capabilities.

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2. Splashtop Remote Support

Splashtop Remote Support is engineered to redefine the efficiency and reach of IT support teams with its advanced unattended remote support capabilities. This tool allows IT professionals to access and manage devices across their network without requiring end-user presence, facilitating seamless support and maintenance activities. Its IT asset management feature provides a comprehensive overview of all managed devices, offering valuable insights into software installations, hardware configurations, and system health, enabling proactive management and decision-making.

A standout feature of Splashtop Remote Support is its customizable grouping, which allows for the organization of devices into distinct categories. This feature streamlines the support process, making it easier for IT teams to manage large numbers of devices efficiently. The scalability of Splashtop Remote Support is another significant advantage, as it effortlessly accommodates the growth of an organization, from small teams to large enterprises, without sacrificing performance or reliability. Integration with other IT tools is seamless, enhancing workflow automation and reducing the complexity of managing diverse IT environments. Moreover, Splashtop's commitment to superior customer support ensures that IT professionals have access to expert assistance whenever needed, further enhancing the tool's value.

3. TeamViewer Remote

TeamViewer is a cornerstone in the field of remote management, renowned for its robust remote control capabilities and extensive cross-platform access. This versatility ensures seamless connection to any device, anywhere, at any time. Its secure file sharing feature enhances collaboration, allowing teams to exchange files safely during remote sessions. The tool's widespread adoption is a testament to its reliability and comprehensive feature set, which cater to a myriad of use cases from IT support to virtual meetings. TeamViewer's intuitive interface and powerful functionalities have made it a trusted solution for professionals seeking efficient remote access and support.

However, potential users should be mindful of TeamViewer's pricing model, which might be a consideration for small businesses or individual users. Additionally, while generally reliable, TeamViewer can encounter performance issues in bandwidth-constrained environments, which could affect the smoothness of remote sessions under certain conditions.

4. LogMeIn Central

LogMeIn Central stands as a premier remote management solution, offering IT professionals a powerful suite of tools to remotely access, manage, and support computers and devices across their networks. Its key strength lies in its ability to provide secure and scalable remote access, ensuring that IT administrators can effortlessly connect to their assets from anywhere, at any time. The platform excels in streamlining IT operations, with features designed to automate routine tasks, deploy software updates, and manage antivirus installations, enhancing overall efficiency and system security.

LogMeIn Central is celebrated for its robust security protocols, including 256-bit SSL encryption, multi-factor authentication, and customizable user access, providing peace of mind by safeguarding sensitive data and communications. Its user-friendly interface and reliable performance make it a favored choice among IT professionals seeking a comprehensive and secure remote management solution. Despite its extensive offerings, users should consider the subscription-based pricing, which might be higher compared to some alternatives, but is justified by the advanced functionalities and peace of mind it delivers.

5. BeyondTrust Remote Support

BeyondTrust Remote Support, previously known as Bomgar, sets the standard in secure remote support, offering unparalleled access capabilities to virtually any device, including smartphones, servers, and IoT devices. Its advanced security features, such as granular permissions, audit trails, and session recordings, ensure that every remote interaction complies with the strictest security protocols, making it an optimal choice for highly regulated industries. The platform's commitment to security and compliance is unmatched, providing IT teams with the tools they need to manage access rights, monitor sessions, and maintain comprehensive oversight of remote support activities.

While BeyondTrust's robust capabilities are a significant asset, new users may face a learning curve due to the platform's extensive functionalities. Additionally, the cost structure of BeyondTrust Remote Support is on the higher end, reflecting its advanced security features and enterprise-grade capabilities. This investment, however, is often justified for organizations prioritizing top-tier security and compliance in their remote support operations.

6. GoToMyPC

GoToMyPC is celebrated for its simplicity and user-friendly approach to remote desktop access, making it a go-to solution for small businesses and individual professionals. Its straightforward setup process and intuitive user interface allow users to start remote sessions quickly, with minimal technical know-how required. This accessibility is particularly beneficial for those who need a reliable remote access tool without the complexity often associated with more advanced systems.

The platform's streamlined functionality focuses on providing essential remote access features, such as seamless file transfers, remote printing, and multi-monitor support, enhancing productivity for users on the go. GoToMyPC's commitment to a hassle-free user experience makes it an attractive option for small-scale operations looking for effective yet uncomplicated remote access solutions.

However, organizations with more complex IT infrastructures might find GoToMyPC's feature set somewhat limited, especially when it comes to scalability and advanced management capabilities. Larger organizations requiring extensive customization or integration with broader IT systems may need to consider more robust solutions to meet their comprehensive remote management needs.

7. AnyDesk

AnyDesk is renowned for its lightweight design, ensuring a swift and efficient remote desktop experience. This agility, combined with its remarkable speed, allows for near-instantaneous connections, even in bandwidth-limited environments. The platform's flexibility is a key advantage, accommodating a wide range of use cases from IT support to virtual collaboration. AnyDesk's high-performance video transmission delivers smooth, high-quality visuals, making it ideal for tasks that require detailed visual fidelity, such as graphic design or video editing.

Ease of use is another hallmark of AnyDesk, with a straightforward interface that facilitates ad-hoc support and quick access to remote devices. This user-friendly approach reduces the learning curve, enabling users to leverage the platform's capabilities with minimal setup.

However, while AnyDesk is committed to security, offering standard encryption and access controls, some users may find its security features less comprehensive when compared to those of more enterprise-focused competitors. This aspect warrants consideration, especially for organizations with stringent security requirements.

8. ConnectWise Control

ConnectWise Control, formerly known as ScreenConnect, is a robust remote support and access solution that stands out for its versatility and powerful performance. Designed to cater to a variety of IT needs, it offers fast, reliable connections, enabling IT professionals and support teams to remotely access and manage devices with ease. One of the key features of ConnectWise Control is its customization capability, allowing users to tailor the platform according to their specific workflow requirements, enhancing efficiency and user experience.

The platform excels in providing secure remote sessions, incorporating features such as role-based permissions, 256-bit AES encryption, and two-factor authentication, ensuring that every interaction is protected. This focus on security makes ConnectWise Control a preferred choice for businesses concerned with safeguarding data and maintaining privacy.

ConnectWise Control is also known for its comprehensive toolset, which includes features for remote troubleshooting, file transfer, and real-time chat, making it an all-in-one solution for remote support. Its scalability is another benefit, supporting businesses of all sizes, from small teams to large enterprises.

However, potential users should be aware that the breadth of features and customization options might present a steeper learning curve compared to more straightforward solutions. Additionally, the pricing structure, based on a tiered subscription model, may require careful consideration to select the most cost-effective plan that aligns with an organization's specific needs and usage patterns.

Splashtop's SEO Manager Verena Cooper.
Verena Cooper
Verena is an International SEO Manager at Splashtop. With a keen interest in technology and cybersecurity, she's an avid user of Splashtop's remote access solution.
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