Hello Again, SpiceHeads
Over the past couple of years, our team at Splashtop has been focused on building and improving the tools you rely on to keep IT operations running smoothly. A lot has changed in the world of remote access and endpoint management, and we’ve been listening closely to what IT pros like you have been asking for.
We’re excited to be back in the Spiceworks community to share what we’ve been working on and hear from you directly. If you’ve used Splashtop in the past, or if you’re just curious about what’s new, consider this your quick catch-up.
Why We’ve Been Heads Down: Building for Real IT Problems
Over the past few years, the role of IT has become increasingly complex. Device sprawl, remote and hybrid work, stricter compliance requirements, and increasing pressure to minimize downtime have shifted the landscape. Yet many teams are still stuck in a break-fix mode, reacting to problems as they arise and juggling tools that don’t integrate with each other.
We’ve spent this time talking to sysadmins, IT managers, and MSPs who are frustrated with bloated platforms, vague roadmaps, and automation that sounds impressive but never actually delivers. What we heard shaped everything we’ve built since.
So instead of chasing trends, we focused on solving what matters most: security, visibility, control, and simplicity. Whether it’s patching endpoints across multiple sites, tracking inventory without surprises, or maintaining secure access without extra friction, we’ve prioritized tools that save you time and headaches.
Splashtop AEM: Proactive IT Without the Bloat
We launched Splashtop AEM (Autonomous Endpoint Management) because too many IT teams were still stuck in reactive workflows. You told us you needed a way to see what’s happening across your environment and fix problems before tickets pile up. But you also didn’t want another bloated platform full of features you’ll never use.
Splashtop AEM was built to give you real control, fast visibility, and automation that actually works. The platform gives you practical tools designed around what you do every day, including:
Real-time asset discovery and inventory reporting so nothing slips through the cracks
Automated patching for both OS and third-party apps, run it alongside Microsoft Intune or on its own
Ring-based policy management to control update rollouts across defined endpoint groups
Smart alerts and automated remediation to catch issues early and fix them fast
One-to-many actions for remote commands, reboots, deployments, or scripts across multiple devices
CVE-based vulnerability insights so you can prioritize threats based on real-time risk
Background actions like task manager, registry editor, and service manager that don’t interrupt the end user
Everything in AEM is built to help you shift from break-fix to proactive IT, even as your fleet of devices continues to grow.
Security That’s Built In, Not Bolted On
Security and compliance have always been core to Splashtop, and we’ve doubled down on both. Splashtop is SOC 2 Type II and ISO 27001 certified, and we’ve continued adding features IT teams need to meet internal policies and external compliance requirements.
That includes:
SSO integration to enable secure, streamlined user authentication with major identity providers
Multi-factor authentication (MFA) and device trust
Role-based access controls for managing permissions across teams
Full audit logging for session activity and changes
SIEM and syslog integration for centralized event tracking
Splashtop Secure Workspace – A new solution that provides zero-trust access to apps and resources without a VPN
Recognition That Comes From Real Users
We know Spiceworks users don’t care about vendor hype. You care about whether a tool actually works, how simple the setup is, and whether support picks up the phone when something breaks.
That’s why we think this matters: in G2’s Summer 2025 reports, real users ranked Splashtop a Leader in 15 categories that matter to IT and MSPs. Recognitions earned by Splashtop include:
Fastest go-live time in Endpoint Management
Average implementation time: 0.3 months, fastest of any vendor in the category
Top-tier ROI and cost efficiency
Average payback period: 4 months
Ranked in the top 6% of all vendors for estimated ROI
Remote Monitoring & Management (RMM) category leader
Earned top scores for usability, user adoption, and implementation speed
High performer across small business and mid-market segments
Patch Management recognitions
Badges for Easiest Setup, Easiest to Use, and Easiest to Do Business With
Exceptional customer loyalty
Net Promoter Score (NPS): 91–94. Among the highest across Endpoint Management and Remote Support tools
Indicates strong satisfaction even among resource-constrained IT teams
These aren’t awards you get for filling out a form or buying placement. Every data point here comes directly from verified IT professionals who use Splashtop in the field. The results reflect what matters most to teams like yours: tools that are secure, easy to deploy, easy to use, and proven to deliver real value without the overhead.
We’re Back, and We’re Here to Listen
We didn’t come back to Spiceworks just to drop a blog and disappear. We’re here because we know this community is full of honest, sharp IT pros who speak their minds, and that’s exactly the kind of feedback that’s shaped what we’ve built over the past two years.
If you’ve never tried Splashtop, now’s a good time to take a look. From remote access to patch automation to full endpoint visibility, we’ve been building fast, and we’ve been building with people like you in mind.
Have thoughts? Questions? Feature requests? Drop into the forum thread. We’re there, and we’re listening.
Ready to see what’s new? Start your free trial of Splashtop and experience it for yourself.
