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Remote Access Insights

Best Remote Access Tool for Internal IT

By Verena Cooper
7 minute read

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In the era of remote and hybrid work, remote access tools have become essential for internal IT teams. These tools enable IT professionals to manage and troubleshoot systems from afar, ensuring business continuity and efficiency despite geographical distances. However, the shift to remote work also introduces challenges, such as maintaining security, managing diverse devices, and ensuring seamless connectivity. The right remote access solution is not just about providing support; it's about doing so securely, efficiently, and in a way that scales with the organization's needs.

The Need for High-Quality Remote Access Tools for Internal IT

Internal IT teams have specific requirements for remote access tools to effectively manage and support their organization's IT infrastructure. These needs are centered around maintaining operational continuity, ensuring security, and providing efficient support, regardless of the physical locations of the IT staff or the employees they support.

Managing IT Infrastructure

Remote access tools enable IT professionals to perform routine maintenance, updates, and troubleshooting on servers, workstations, and other network devices from anywhere. This capability is crucial for organizations with distributed offices or cloud-based assets, as it ensures that IT staff can keep systems running smoothly without the need for physical presence, leading to reduced downtime and enhanced productivity.

Providing Timely Support

With the rise of remote and hybrid work environments, internal IT teams are increasingly called upon to provide support to users who may be located anywhere in the world. Remote access tools allow IT staff to quickly respond to support requests, troubleshoot issues, and even perform hands-on fixes remotely. This immediate response capability improves resolution times and enhances employee satisfaction by minimizing disruptions to their work.

Enhancing Security and Compliance

Security is a top concern for internal IT when accessing and managing devices remotely. High-quality remote access tools come equipped with robust security features such as end-to-end encryption, multi-factor authentication, and detailed access logs. These features help protect sensitive data and ensure compliance with industry regulations, providing peace of mind for both IT professionals and the broader organization.

Streamlining IT Operations

Remote access tools offer functionalities that streamline various IT operations, such as the ability to access multiple systems simultaneously, transfer files securely, and even provide remote assistance to users without pre-installed software. These capabilities allow IT teams to be more efficient in their roles, managing a larger volume of support requests and maintenance tasks without being overwhelmed.

Facilitating Remote Work and Flexibility

The ability for IT staff to access systems remotely also supports the broader organizational shift towards flexible work arrangements. By ensuring that IT support and infrastructure management can be conducted from anywhere, remote access tools play a key role in enabling businesses to adopt remote or hybrid work models while maintaining high levels of IT service and support.

In summary, internal IT teams rely on high-quality remote access tools to effectively manage and support their organization's IT infrastructure, provide timely support to users, ensure security and compliance, streamline IT operations, and facilitate the broader adoption of remote work models. The benefits of these tools are integral to maintaining operational efficiency, security, and employee productivity in the modern workplace.

Key Features to Look for in a Remote Access Tool

When selecting a remote access tool, there are several key features that organizations should prioritize to ensure the security, efficiency, and scalability of their IT operations:

Security

The paramount concern for any remote access tool is security. Robust security features such as end-to-end encryption ensure that data transmitted during remote sessions is protected from interception. Multi-factor authentication adds an additional layer of security by requiring more than one form of verification to access resources, significantly reducing the risk of unauthorized access. Compliance with industry standards, such as GDPR for data protection and SOC 2 for security and availability, is also crucial, as it demonstrates a tool's commitment to maintaining high security and privacy standards.

Performance

A high-performing remote access tool is essential for maintaining productivity and operational continuity. Tools must provide seamless, real-time access to remote devices with minimal latency, ensuring that IT professionals can perform tasks as efficiently as if they were physically present at the device. This includes smooth handling of high-resolution video and audio, as well as the ability to transfer files quickly and efficiently, without lag or downtime.

Usability

Ease of use is key for both IT professionals and end-users. A user-friendly interface, straightforward setup, and minimal maintenance reduce the learning curve and operational overhead. This ensures that IT teams can focus on resolving issues rather than managing the tool itself, and end-users can receive support with minimal disruption to their work.

Scalability

As organizations grow and evolve, their remote access needs will change. A scalable remote access solution can accommodate an increasing number of users and devices without significant additional costs or complexity. This includes the ability to easily add or remove users, manage permissions, and adapt to changing network environments and organizational structures.

Support and Reliability

Reliable customer support and a proven track record of uptime are essential for any remote access tool. Effective support ensures that any issues with the tool can be quickly addressed, minimizing potential disruptions to business operations. A tool's reliability, demonstrated through consistent performance and minimal outages, builds trust and ensures that IT teams can depend on the tool for critical support tasks.

In summary, when evaluating remote access tools, it's crucial to consider these key features to ensure that the chosen solution meets the organization's needs for security, performance, usability, scalability, and reliability.

Splashtop's Solutions for Internal IT

For internal IT teams seeking efficient and reliable remote access solutions, Splashtop offers a suite of products tailored to various operational needs:

Splashtop Business Access

Splashtop Business Access is designed for IT professionals and teams who need seamless remote access to their work computers from any location or device. This tool is particularly beneficial for small to medium-sized businesses where IT staff require the flexibility to troubleshoot, manage updates, and maintain systems without being on-site. It offers high-definition remote access, file transfer capabilities, and remote printing, making day-to-day IT tasks manageable from anywhere, thus ensuring productivity is maintained regardless of physical location.

Splashtop SOS

Splashtop SOS is an ideal solution for internal IT teams that need to provide on-demand support to users. With SOS, IT professionals can offer immediate assistance through a simple session code, without pre-installing software on the end-user's device. This is especially useful for supporting a broad range of devices or users outside the core network, including employees working from home or in remote locations. It streamlines the support process, reduces resolution times, and improves user satisfaction by allowing IT to respond rapidly to issues as they arise.

Splashtop Enterprise

For larger organizations with complex IT infrastructures, Splashtop Enterprise offers a comprehensive and customizable remote access and support platform. This product not only facilitates remote IT management and support across numerous devices but also integrates with enterprise-level security and management tools. Splashtop Enterprise supports features like single sign-on (SSO), granular permission controls, and full activity logging, ensuring that the tool scales with the organization's growth while adhering to strict security and compliance standards. It's an all-encompassing solution that empowers IT departments to maintain control and efficiency, even in highly distributed environments.

Each of these Splashtop products is crafted with the specific needs of internal IT teams in mind, offering a range of functionalities to ensure that whether the task is routine maintenance, emergency troubleshooting, or large-scale IT infrastructure management, the process is streamlined, secure, and effective.

Try Splashtop for Free

In conclusion, the right remote access tool is pivotal for empowering internal IT teams to effectively manage and support an organization's IT infrastructure. From ensuring seamless IT operations and providing instant support to upholding stringent security standards and enabling flexible work arrangements, the benefits of a high-quality remote access solution cannot be overstated.

Splashtop stands out as a robust and reliable choice in this space, offering tailored solutions like Splashtop Business Access, Splashtop SOS, and Splashtop Enterprise. Each product is designed to meet the specific needs of internal IT teams, combining performance, security, and usability to enhance IT efficiency and productivity across the board.

Learn more about Splashtop’s solutions for IT, Splashtop’s products, and sign up for a free trial!

Splashtop's SEO Manager Verena Cooper.
Verena Cooper
Verena is an International SEO Manager at Splashtop. With a keen interest in technology and cybersecurity, she's an avid user of Splashtop's remote access solution.
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