Remote Support Software for IT Help Desks

The Best IT Service Desk & IT Help Desk Software for Remote Access

REMOTE ACCESS SOFTWARE FOR HELP DESKS

As an IT support professional, you know that your company and your end users have high expectations for you and your team. You’re expected to resolve support requests quickly to prevent a buildup of open support tickets. Your users expect fast responses to their requests, and expect you to provide them with top quality service that will leave them completely satisfied.

Splashtop gives you the tools you need to exceed these expectations. Remotely access any of your users’ devices the moment help is needed. You’ll be able to see their screen in real time, take control, and more with Splashtop. Simplify your work flow with Splashtop’s best value, best-in-class remote support solution, Splashtop SOS.

SPLASHTOP SOS
FREE TRIAL
Provide attended remote support to your customers’ computers, tablets, and mobile devices. Connect the moment your user needs help with a simple 9-digit session code.
Hightlights:
Pay per concurrent technician
Support an unlimited number of end-user devices
Provide support to Windows, Mac, iOS, and Android devices

BENEFITS OF SPLASHTOP SOS FOR HELP DESKS

Easy to Use

No prior installation is needed on your end user’s computer. Simply direct them to download and run the Splashtop SOS app to generate their session code. Enter the code on your computer to launch the remote session and take control of their device.

Unbeatable Price

You can save thousands when compared to other remote support tools. Splashtop saves you 50% guaranteed vs TeamViewer, and up to 70% vs LogMeIn Rescue and GoToAssist (formerly GoToAssist).

High Performance

Splashtop SOS uses the same high-performance engine that powers our award-winning consumer products used by millions. Remote control your end users’ devices over fast remote connections with high definition quality.

Secure & Compliant

Security is our priority. Splashtop offers multiple levels of protection to keep your data safe. Plus, Splashtop complies with several industry regulations and standards (including HIPAA). Learn more about Splashtop’s security.

Integrations with PSA Ticketing & ITSM

Splashtop SOS Unlimited with PSA Add-On integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, Zendesk, Jira, and Spiceworks Help Desk. Launch a remote support session from within those platforms.

Mobile Device Support

Support your users’ iPhones, iPads, and Android devices. Remotely view your customers’ iOS (11 or later) and Android (5 or later) phones and tablets to resolve issues quickly. Remotely access and control Samsung, LG and Lenovo devices and Android devices running Android 8 or later, such as Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony and ZTE.

WHAT HELP DESK PROS SAY WHEN CHOOSING SPLASHTOP

Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be the fastest and most reliable. The people being supported also find the support software some of the easiest to use and it just works.

Michael Tott

Fore Computers

Splashtop SOS is a great solution to help remote or mobile users with computer issues and has great pricing for the feature set.

Josh Boone, Director of IT

Northside Christian Church

I like being able to help others with their computers and accessing my computer at work all in one product.

Andrew Ives, Vice President

Office City Express

So far, I’ve found Splashtop to be the best value for the money for supporting my small business clients. I’ve fully switched from GoToAssist to Splashtop, primarily on price, but the big bonus is the ability to support mobile devices now!

David Humber

FWD Consulting

REMOTE ACCESS FROM WITHIN THE TOOLS YOU USE

Launch a remote support session directly from within a ticket. When you get Splashtop SOS Unlimited with the PSA ticketing & ITSM integration, you’ll be able to integrate Splashtop with many of the most popular PSA and ITSM platforms used today! Learn more about our integration partners.

TOOLS & FEATURES FOR IT HELP DESKS

Attended Remote Access

Remotely access your user’s device the moment they request support. Connect with a simple 9-digit session code and remotely control their device from your own computer.

Custom Branding

For a more personalized support experience, you can customize the SOS app that your customers download with your own logo, color, instructions, and company name. Learn more

Remote Support Features

Get the top features IT help desk pros need, including File Transfer, Chat, Share Technician Desktop, Remote Reboot, Session Recording, Elevate to Admin, Multi Monitor Support, and more.

Unattended Remote Access

Enable unattended remote access to 10, or an unlimited number of computers with Splashtop SOS +10 or Unlimited. Remotely access and control your managed computers any time, even without an end user present.

Deploy & Manage Bitdefender Antivirus

Purchase, deploy and manage Bitdefender on your managed Windows computers from within Splashtop SOS+10 or SOS Unlimited. View protection status, last scan time, threat count, and more. Low monthly pricing. Learn More

Get started now

SPLASHTOP SOS
FREE TRIAL
Provide attended remote support to your customers’ computers, tablets, and mobile devices. Connect the moment your user needs help with a simple 9-digit session code.
The SOS Unlimited Free Trial includes the PSA/ITSM Add-On so you can try it with the Freshdesk, Freshservice, ServiceNow and Zendesk plug-ins available from their respective marketplaces.

See all Splashtop products

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.