REMOTE ACCESS SOFTWARE FOR HELP DESKS
As an IT support professional, you know that your company and your end users have high expectations for you and your team. You’re expected to resolve support requests quickly to prevent a buildup of open support tickets. Your users expect fast responses to their requests, and expect you to provide them with top quality service that will leave them completely satisfied.
Splashtop gives you the best value, and best-in-class tools you need to exceed these expectations. Remotely access any of your users’ devices the moment help is needed. You’ll be able to see their screen in real time, take control, and more with Splashtop.
Simplify your help desk workflow with on-demand remote support using Splashtop SOS. Additionally, with Splashtop Enterprise you get an all-in-one remote access solution for today’s IT and help desk teams with the flexibility and control you need to effectively manage remote access for your organization.
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Splashtop SOS
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Provide attended ‘helpdesk’ remote support
Connect the moment your user needs help with a simple 9-digit session code
Provide unattended remote support with SOS+10 and SOS Unlimited
Pay per concurrent technician
Support an unlimited number of end-user devices
Support Windows, Mac, iOS, and Android devices - Starting at $17/month
- Learn more about Splashtop SOS
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Splashtop Enterprise
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Provide attended and unattended remote support
Provide end-users with remote access to work computers
Get single sign-on integration, granular privilege control, group-based access permission, scheduled access, and more
Flexible licensing – choose remote access end-user and/or remote support technician licenses
Pay per concurrent technician and per end-user - Contact us for pricing and get started!
- Learn more about Splashtop Enterprise
Benefits of Choosing Splashtop
Security, Audit, and Compliance
- Robust security features and practices including industry standard TLS 1.2 with AES 256-bit encryption, device authentication, two-factor authentication, and more
- Activities are logged and available for reporting
- Splashtop has achieved and maintains compliance with SOC 2 Type 2, SOC 3, and GDPR
- Splashtop’s security features help organizations meet their own HIPAA, PCI, ISO 27001, and other industry and government standards and regulations
- Purchase, deploy, and manage Bitdefender on your managed computers from within Splashtop
- Follow our MSP & IT Security Feed to stay up to date with the latest cybersecurity news and alerts.
All-in-One Remote Access and Support Capabilities
- On-demand, quick support to any attended (unmanaged) computers and mobile devices
- Unattended remote support
- Endpoint monitoring and management *
- Unattended Android access *
- Enable end users to remotely access their work computers from any device *
- Simplified on-demand remote support workflows*
- Support queue, channel, and technician management capabilities*
Ease-of-Use and Efficiency
- Centralized technician console to manage users, groups, devices, access permissions, and more
- Use the Splashtop app on any number of Windows, Mac, iOS, Android, and Chrome devices to launch the remote session
- User-friendly interface that’s intuitive and needs no training to navigate
- In-session features that increase productivity
Flexibility and Control
- Greater control with scheduled remote access sessions, granular feature permissions, group-based access, and more *
- Customize the SOS on-demand support app that your customers download with your own logo, color, instructions, and company name
- Choose cloud or on-premises deployment
Single Sign-On (SSO) *
- Integrate with your SSO identity provider to manage Splashtop users via your current corporate directory
- Take advantage of SSO so employees don’t need to create yet another password
- On-boarding and off-boarding employees become automated through SSO with SCIM
Ticketing System Integration
- Integrate with ticketing systems like ServiceNow, Jira, Freshservice, Freshdesk, Zendesk, Autotask PSA, and more to launch a remote support session right from your ticket
- Automatically log session details back in the ticket
* available with Enterprise only
Splashtop offers great features at the best price! Save anywhere from 50% to 80% when you choose Splashtop over other remote access solutions.
REMOTE ACCESS FROM WITHIN THE TOOLS YOU USE
Launch a remote support session directly from within a ticket. When you get Splashtop SOS Unlimited with the PSA ticketing & ITSM integration, you’ll be able to integrate Splashtop with many of the most popular PSA and ITSM platforms used today! Learn more about our integration partners.
-
Splashtop SOS
-
Provide attended ‘helpdesk’ remote support
Connect the moment your user needs help with a simple 9-digit session code
Provide unattended remote support with SOS+10 and SOS Unlimited
Pay per concurrent technician
Support an unlimited number of end-user devices
Support Windows, Mac, iOS, and Android devices - Starting at $17/month
- Learn more about Splashtop SOS
-
Splashtop Enterprise
-
Provide attended and unattended remote support
Provide end-users with remote access to work computers
Get single sign-on integration, granular privilege control, group-based access permission, scheduled access, and more
Flexible licensing – choose remote access end-user and/or remote support technician licenses
Pay per concurrent technician and per end-user - Contact us for pricing and get started!
- Learn more about Splashtop Enterprise
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