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What is an MSP? Exploring Managed Service Providers

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In today's fast-paced and technology-driven business environment, the need for efficient and reliable IT management is more critical than ever. This is where MSPs come into play. But what exactly is an MSP, and why are they so important for modern businesses?

Understanding the role and benefits of MSPs is crucial for any organization looking to streamline operations, reduce costs, and stay competitive. In this blog, we will discuss what an MSP is, the various services they provide, and why they are indispensable for businesses today. Additionally, we'll explore how Splashtop, a leading provider of remote access solutions, enhances the capabilities of MSPs, enabling them to deliver top-notch services to their clients.

Whether you're a business owner considering MSP services or an IT professional looking to expand your knowledge, this comprehensive guide will provide valuable insights into the world of MSPser and highlight how Splashtop can play a pivotal role in your IT strategy.

What is an MSP?

A Managed Service Provider (MSP) is a third-party company that remotely manages a customer's IT infrastructure and end-user systems on a proactive basis. MSPs are tasked with a range of responsibilities, from maintaining networks and servers to managing cybersecurity and providing IT support. By leveraging the expertise of MSPs, businesses can ensure their IT operations run smoothly without the need to maintain a full in-house IT team.

Key Characteristics and Functions of MSPs

MSPs operate on a subscription-based model, offering their services through various pricing plans that suit different business needs. They provide continuous monitoring and maintenance of IT systems, ensuring that potential issues are identified and resolved before they can cause significant disruptions. Here are some key functions of MSPs:

  • Remote Monitoring and Management (RMM): MSPs use advanced tools to monitor clients' IT environments in real-time, identifying and addressing potential issues proactively.

  • Help Desk Support: Providing 24/7 technical support to address user issues and minimize downtime.

  • Cybersecurity: Implementing robust security measures to protect against cyber threats, including firewalls, antivirus solutions, and security audits.

  • Backup and Disaster Recovery: Ensuring data integrity and availability through regular backups and disaster recovery plans.

  • Cloud Services: Assisting with cloud migration and management, providing scalable and flexible solutions tailored to business needs.

Examples of Services Provided by MSPs

The range of services MSPs offer can vary widely depending on the provider and the specific needs of the client. Common services include:

  • Network Management: Overseeing and optimizing network performance, ensuring reliable connectivity and data flow.

  • System Administration: Managing servers, workstations, and other critical infrastructure components.

  • IT Consulting: Offering strategic advice to align IT infrastructure with business goals and objectives.

  • Software Management: Handling the installation, updates, and maintenance of software applications.

By taking on these essential tasks, MSPs enable businesses to focus on their core operations while benefiting from the expertise and advanced technologies that MSPs bring to the table.

The Importance of MSPs

MSPs have become indispensable partners for businesses of all sizes, providing essential IT services that ensure smooth and secure operations. The importance of MSPs lies in their ability to deliver cost-effective, expert IT support that allows businesses to focus on their core activities while leveraging advanced technologies. Here’s a closer look at why MSPs are vital in today’s business environment.

Benefits of Using MSPs for Businesses

  1. Cost Savings

    • Predictable Costs: MSPs operate on a subscription-based model, which helps businesses manage their IT budgets more effectively. This model eliminates the unpredictability of IT expenses, ensuring that businesses know exactly what they are paying for each month.

    • Reduced Overhead: By outsourcing IT services to an MSP, businesses can avoid the high costs associated with hiring and training in-house IT staff. This also reduces the need to purchase expensive hardware and software.

  2. Access to Expertise and Advanced Technologies

    • Skilled Professionals: MSPs employ experienced IT professionals with the latest certifications and knowledge. This ensures that businesses have access to the best talent without the challenges of recruiting and retaining skilled staff.

    • Cutting-Edge Solutions: MSPs stay abreast of the latest technological advancements and incorporate them into their service offerings. This enables businesses to benefit from state-of-the-art tools and practices that might otherwise be out of reach.

  3. Enhanced Focus on Core Business Activities

    • Operational Efficiency: By handling all IT-related tasks, MSPs free up internal resources, allowing businesses to concentrate on their primary objectives and improve overall productivity.

    • Strategic Planning: With IT management taken care of, business leaders can devote more time to strategic planning and growth initiatives rather than dealing with IT issues.

How Splashtop Enhances MSP Services

Splashtop provides a suite of remote access and support solutions for MSPs that significantly enhance their capabilities. By integrating Splashtop’s technology into their service offerings, MSPs can deliver superior IT management, improve client satisfaction, and streamline their operations. Here’s how Splashtop enhances MSP services:

Key Features and Benefits of Splashtop for MSPs

  1. Remote Access and Support

    • Unattended Access: MSPs can access clients' systems at any time, even when users are not present, to perform necessary updates and maintenance tasks.

    • On-Demand Support: MSPs can quickly address client issues in real time, providing instant support without requiring pre-installed software on the client’s device.

  2. Security and Compliance

    • Robust Security Measures: Splashtop employs advanced encryption protocols, two-factor authentication, and other security features to ensure the safety of client data and systems.

    • Compliance Support: Splashtop’s solutions help MSPs adhere to industry regulations and standards, providing peace of mind for both MSPs and their clients.

  3. Ease of Use and Integration

    • User-Friendly Interface: Splashtop’s intuitive interface makes it easy for MSPs to manage remote access and support sessions, reducing the learning curve and enhancing productivity.

    • Seamless Integration: Splashtop integrates with popular PSA and RMM tools, streamlining workflows and enabling MSPs to manage all their services from a single platform.


In the ever-evolving IT landscape, MSPs play a crucial role in helping businesses navigate technological complexities and achieve operational excellence. By offering a comprehensive suite of services—from remote monitoring and management to cybersecurity and cloud solutions—MSPs enable organizations to focus on their core activities while ensuring their IT infrastructure remains robust and secure.

Understanding an MSP and its value is essential for any business looking to streamline operations, reduce costs, and stay competitive. MSPs provide not only the technical expertise needed to manage complex IT environments but also the strategic insight to drive innovation and growth.

Splashtop enhances the capabilities of MSPs by providing advanced remote access and support solutions that are secure, efficient, and user-friendly. By integrating Splashtop’s tools, MSPs can deliver superior service, improve client satisfaction, and achieve greater operational efficiency.

Explore how Splashtop can help your MSP enhance its service offerings and deliver top-notch IT management solutions to your clients by starting a free trial of Splashtop Remote Support now.

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Trevor Jackins Senior Digital Marketing Manager at Splashtop
Trevor Jackins
Trevor Jackins is a Senior Digital Marketing Manager at Splashtop. He’s also a passionate user of Splashtop’s remote access software as he uses it to remote into his office computer to work from home! Trevor’s excitement for Splashtop stems from his interest in how technology can improve our daily lives.
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