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IT & Help Desk Remote Support

Supporting Hardware in Home Offices with Splashtop

By Trevor Jackins
7 minute read

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In today's rapidly evolving work environment, the shift towards home offices and remote work setups has become more than just a trend—it's a staple of modern business operations. This transformation has brought unique challenges for IT leaders and administrators. One of the most pressing issues is the support and maintenance of hardware in these dispersed home office environments.

The traditional IT support model, designed for centralized office settings, struggles to adapt to the nuances of remote work. From diagnosing network issues over diverse internet connections to troubleshooting hardware without physical access, IT professionals are navigating uncharted waters. Moreover, the blurred lines between company-issued and personal equipment add complexity to remote hardware support.

With a focus on simplicity, security, and efficiency, Splashtop SOS and Splashtop Enterprise emerge as powerful tools in the arsenal of IT teams worldwide. These solutions bridge the gap between remote workers and IT support teams and redefine the remote support experience.

This blog will explore IT technicians' challenges in supporting hardware in home offices and how Splashtop's remote support solutions provide the much-needed flexibility, security, and control to manage and support remote hardware effectively.

Understanding the Challenges

As more organizations embrace remote work, IT leaders and administrators face new challenges that are less prevalent in traditional office environments. The home office transition has introduced hardware support complexities that demand innovative solutions.

Diverse Home Network Environments

One of the primary obstacles is the vast diversity of home network setups. Unlike the uniform IT infrastructure in office settings, home offices feature a wide range of internet connections, including cable, DSL, and cellular networks. This variance introduces unique troubleshooting challenges.

Physical Access and Troubleshooting Limitations

The lack of physical access to the hardware presents another significant hurdle. Traditional hands-on troubleshooting methods are not feasible, limiting IT professionals' ability to effectively diagnose and resolve hardware issues. This constraint necessitates a shift towards remote support solutions providing comprehensive access and control over distant devices.

Managing Company-Issued vs. Personal Equipment

Blending personal and company-issued equipment in home offices adds another layer of complexity to remote support. IT departments must now consider how to support a broader range of devices, including those not directly managed or supplied by the organization. This situation raises questions about the extent of support provided for personal devices, data security, and the logistical challenges of supporting hardware that the IT team does not directly manage.

The Need for Robust Remote Support Solutions

These challenges underscore the necessity for robust, flexible, and secure remote support solutions. IT leaders are searching for tools to manage and troubleshoot hardware issues effectively, ensure data security, and comply with organizational policies.

Solutions must provide seamless remote access, comprehensive control over devices, and the ability to support a wide range of hardware.

Introducing Splashtop's Solutions

In the face of the challenges presented by remote work, Splashtop has emerged as a leader in providing robust, secure, and easy-to-use remote support solutions. These tools empower IT professionals to manage and support hardware in home offices efficiently. Let's explore two key offerings from Splashtop: Splashtop SOS and Splashtop Enterprise.

Splashtop SOS: Immediate, On-Demand Support

Splashtop SOS is a versatile solution tailored for IT, support, and help desks seeking immediate, on-demand remote support capabilities. It enables technicians to provide instant support to any device with a simple session code, bypassing the need for pre-installed software on the remote device. This feature is particularly beneficial for addressing urgent issues in diverse home network environments.

Key Features:

  • High-Performance Remote Access: Ensures smooth, high-quality remote support sessions, even in bandwidth-constrained environments.

  • Robust Security: Implements industry-leading security measures, including TLS and 256-bit AES encryption, to protect remote sessions.

  • Unattended Remote Access: The option to access devices without the end user's presence facilitates off-hours support.

  • Cross-Platform Support: Extends support capabilities to various devices, including Windows, Mac, iOS, and Android.

  • User and Device Management: Allows IT teams to manage access permissions, ensuring only authorized personnel can initiate remote support sessions.

Splashtop SOS addresses the need for a flexible, secure, and efficient tool to manage the complexities of supporting hardware across varied home networks and device configurations.

Splashtop Enterprise: Comprehensive Remote Support and Management

Splashtop Enterprise offers an all-in-one remote access and support platform for organizations seeking a more comprehensive solution. This solution builds on the capabilities of Splashtop SOS, adding advanced features designed for larger enterprises with complex IT environments.

Key Benefits:

  • Single Sign-On (SSO) Integration: Streamlines user authentication processes, enhancing security and convenience.

  • End-User Remote Access: IT admins can enable end-users to remotely access their office workstations from home to enable remote working.

  • Remote Management Features: Provides IT teams with powerful tools for monitoring and managing remote devices, including endpoint management and system updates.

  • Custom Branding: Allows organizations to personalize the remote support experience with their branding, fostering a professional and consistent user interface.

Splashtop Enterprise is the solution for IT leaders who require remote access and a full suite of remote support and management capabilities. It offers the flexibility to support a distributed workforce, ensuring IT teams can efficiently manage and troubleshoot hardware issues, no matter where the devices are located.

Security at the Forefront

In the era of remote work, the significance of security in remote support solutions cannot be overstated. Splashtop understands this imperative and places security at the core of its offerings. Both Splashtop SOS and Splashtop Enterprise are built on a foundation of robust security features designed to safeguard data, ensure privacy, and comply with regulatory standards.

  • Industry-Leading Encryption: Splashtop employs industry-leading encryption standards, including TLS 1.2 with AES 256-bit encryption, ensuring that any data transferred between the IT professionals and the user's devices during a support session is secure.

  • Two-Factor Authentication and Device Authentication: Splashtop supports two-factor authentication (2FA), providing additional protection against unauthorized access. Device authentication requires that any device attempting to initiate a remote session is authenticated.

  • Compliance with Standards and Regulations: Splashtop's commitment to security extends to compliance with various industry standards and regulations. The platform is designed to help organizations meet their HIPAA, SOC 2 Type II, GDPR, and other regulatory requirements.

  • Customizable Security Settings: Different organizations have unique security needs, so Splashtop allows IT administrators to customize security settings. This includes setting session timeout durations, controlling permissions for file transfers, and enabling blank screen functionality to prevent unauthorized viewing during a remote session.

  • Secure Infrastructure: Splashtop's secure infrastructure is hosted on AWS, providing a secure network and computing environment. This includes firewalls, data encryption, and DDoS mitigation measures.

Getting Started with Splashtop

Embarking on your journey with Splashtop is a straightforward process designed to quickly integrate into your organization's workflow. Whether you're drawn to Splashtop SOS for its on-demand support capabilities or Splashtop Enterprise for a comprehensive remote access and management solution, getting started involves a few simple steps.

Begin by evaluating your needs to determine which Splashtop solution best fits your organization. Splashtop SOS is ideal for IT teams and help desks needing immediate, ad-hoc support capabilities. At the same time, Splashtop Enterprise offers a broader set of features for large-scale remote management and support.

See: Splashtop Solutions for Remote IT Support

With features designed to address the needs of a distributed workforce—from high-performance remote access to robust security measures—Splashtop ensures that businesses can maintain productivity and continuity, regardless of physical location.

We invite you to start your journey with Splashtop today and transform the way you support your remote workforce for the better!

Start a free trial of Splashtop SOS.

Or, contact us to get started if you’re interested in Splashtop Enterprise.


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Trevor Jackins Senior Digital Marketing Manager at Splashtop
Trevor Jackins
Trevor Jackins is a Marketing Manager at Splashtop. He’s also a passionate user of Splashtop’s remote access software as he uses it to remote into his office computer to work from home! Trevor’s excitement for Splashtop stems from his interest in how technology can improve our daily lives.
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