The discussion took place at Refresh 19, Freshwork’s annual expo and conference, where Splashtop is also a sponsor. Splashtop announced the new integration with Freshservice at the event.
Using Remote control to support your Customers
About the Splashtop Freshservice Integration
With the integration, you can remote into your customer’s computer from within a Freshservice ticket using the Splashtop SOS service. Once connected, you’ll be able to see and control their computer in real-time.
You’ll be able to use the Windows and Mac remote computer access features found in Splashtop SOS (including file transfer, chat, remote reboot, share technician desktop, and more). All remote sessions are fully encrypted. Once the connection is closed, session information is automatically logged into the Freshservice ticket.
You can get started with a Splashtop SOS free trial. Then, download the free Splashtop plugin from the Freshworks Marketplace (coming soon) and you’ll be set! Learn more about setting up the Splashtop integration with Freshservice, or start your SOS trial now. After the trial, the Freshworks integration works with Splashtop SOS Unlimited edition.
Splashtop offers the best value remote access and remote support solutions. For business professionals needing a tool to work remotely from any device, look no further than Splashtop Business Access. IT and MSPs who want unattended anytime remote access to their managed computers to provide support will find everything they need in Splashtop Remote Support.