Remote Support Solutions for MSPs and IT – Splashtop Enterprise vs. Splashtop Remote Support
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Managed Service Providers (MSPs) perform the critical task of supporting and managing their clients’ computing infrastructure ensuring security, reliability, and uptime. It is a competitive landscape and MSPs have to continuously find ways to increase their margins. Splashtop’s remote support solutions have helped many MSPs around the globe reduce their costs, scale their business, and increase revenue.
Splashtop Remote Support is the #1 solution for MSPs to be able to remotely support and manage endpoints. Unlike remote monitoring and management (RMM) tools, Splashtop Remote Support is cost-effective and offers the capabilities that MSPs require to effectively support their clients. Its’ endpoint monitoring and management features not only allow technicians to remotely support computers with features like remote control, proactive monitoring, 1-to-many actions, and more but also allow them to resell remote access by taking advantage of the 50 secondary users included (more end-user licenses can be purchased), enabling ‘work-from-anywhere’ for their end-users.
With the newly launched Splashtop Enterprise, Splashtop takes remote support and remote access capabilities to the next level. Splashtop Enterprise is the next-gen all-in-one remote access solution for internal IT teams, helpdesks, as well as MSPs. It offers robust security, enterprise-class features, the ability to also support unmanaged devices, and integrates seamlessly into existing IT environments, ticketing systems, and technician workflows. It also provides the flexibility to choose the number of named end-user remote access licenses and concurrent technician remote support licenses.
Let’s explore the differences between Splashtop Enterprise and Splashtop Remote Support.
Splashtop Enterprise (technician license) | ||
|---|---|---|
Unattended remote support to Windows, Mac, and Linux computers | Yes | Yes |
Remote computer management features like Windows updates, system reboot, and remote command | Yes | Yes |
Unattended access to Android devices including smartphones, tablets, rugged devices, POS devices, kiosks, and set top boxes | Yes | Yes |
Instantly execute or schedule 1-to-Many actions to multiple endpoints simultaneously | System reboot and Windows updates included. Mass deployment, remote command, and script execution are available on request | System reboot, Windows updates, mass deployment, remote command, and script execution |
Attended Splashtop on-demand support (SOS) to computers and mobile devices | Can have up to 10 concurrent SOS sessions to computers and iOS, Android, and Chrome devices | Only a single concurrent SOS session is allowed. Does not support accessing iOS/Android devices, custom branding, reboot-and-reconnect |
In-session features like remote reboot and reconnect, session recording, multi-monitor support, chat, remote print, file transfer (including Drag-and-Drop), and more | Yes | Yes |
Set up alerts to monitor computer status, software installation, memory usage, Windows event logs, and more | Yes | Yes |
Single sign-on integration enabling authentication through Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite, and TrustLogin | Yes | Not available |
Schedule times for when individuals or groups of users can have access to computers | Yes | Not available |
Launch an SOS session from within ticketing systems like Autotask PSA, ServiceNow, Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and more | Yes | Not available |
Improved on-demand support workflow, support channels, and technician management | Yes | Not available |
Enable end-user remote access | Purchase as many named end-user licenses as you need | Up to 50 secondary user licenses included per account. Additional licenses can be purchased |
Additional features for end-user access and management | Granular permissions, group-based access, mic passthrough, USB device redirection, and more | Not available |
Cost | Priced per concurrent technician. Each technician license can access 300 computers. Contact us for pricing | Priced per endpoint and unlimited technicians. See pricing |
Contact us now to learn more about, schedule a demo, or start a free trial of Splashtop Enterprise!
