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IT & Help Desk Remote SupportMSP

Splashtop Enterprise vs. Splashtop Remote Support Comparison

By Splashtop Team
3 minute read

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Managed Service Providers (MSPs) perform the critical task of supporting and managing their clients’ computing infrastructure ensuring security, reliability, and uptime. It is a competitive landscape and MSPs have to continuously find ways to increase their margins. Splashtop’s remote support solutions have helped many MSPs around the globe reduce their costs, scale their business, and increase revenue.

Splashtop Remote Support is the #1 solution for MSPs to be able to remotely support and manage endpoints. Unlike remote monitoring and management (RMM) tools, Splashtop Remote Support is cost-effective and offers the capabilities that MSPs require to effectively support their clients. Its’ endpoint monitoring and management features not only allow technicians to remotely support computers with features like remote control, proactive monitoring, 1-to-many actions, and more but also allow them to resell remote access by taking advantage of the 50 secondary users included (more end-user licenses can be purchased), enabling ‘work-from-anywhere’ for their end-users.

With the newly launched Splashtop Enterprise, Splashtop takes remote support and remote access capabilities to the next level. Splashtop Enterprise is the next-gen all-in-one remote access solution for internal IT teams, helpdesks, as well as MSPs. It offers robust security, enterprise-class features, the ability to also support unmanaged devices, and integrates seamlessly into existing IT environments, ticketing systems, and technician workflows. It also provides the flexibility to choose the number of named end-user remote access licenses and concurrent technician remote support licenses.

Let’s explore the differences between Splashtop Enterprise and Splashtop Remote Support.

Splashtop Enterprise (technician license)

Splashtop Remote Support

Unattended remote support to Windows, Mac, and Linux computers

Yes

Yes

Remote computer management features like Windows updates, system reboot, and remote command

Yes

Yes

Unattended access to Android devices including smartphones, tablets, rugged devices, POS devices, kiosks, and set top boxes

Yes

Yes

Instantly execute or schedule 1-to-Many actions to multiple endpoints simultaneously

System reboot, Windows updates, mass deployment, remote command, script execution, smart and background actions

System reboot, Windows updates, mass deployment, remote command, and script execution

Smart Actions:
Automatically run 1-to-many actions when an alert is triggered

Yes

Yes

Background actions:
Access diagnostic tools such as task manager, registry editor, device manager, service manager without starting a remote session

Yes

Yes

In-session features like remote reboot and reconnect, session recording, multi-monitor support, chat, remote print, file transfer (including Drag-and-Drop), and more

Yes

Yes

Set up alerts to monitor computer status, software installation, memory usage, Windows event logs, and more

Yes

Yes

Single sign-on integration enabling authentication through Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite, and TrustLogin

Yes

Not available

Schedule times for when individuals or groups of users can have access to computers

Yes

Not available

Launch an SOS session from within ticketing systems like Autotask PSA, ServiceNow, Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and more

Yes

Not available

Improved on-demand support worklow, technician grouping, service channel management, support requests via SOS call and webform widgets, session routing, and more

Yes

Not available

Enable end-user remote access

Purchase as many named end-user licenses as you need

Up to 50 secondary user licenses included per account. Additional licenses can be purchased

Additional features for end-user access and management

Granular permissions, group-based access, mic passthrough, USB device redirection, and more

Not available

Cost

Priced per concurrent technician. Each technician license can access 300 computers. Contact us for pricing

Priced per endpoint and unlimited technicians. See pricing

Contact us now to learn more about, schedule a demo, or start a free trial of Splashtop Enterprise!

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