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Programs like BeyondTrust Remote Support

By Verena Cooper
5 minute read


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In today's digital world, the search for effective remote support solutions often leads businesses and IT professionals to explore programs like BeyondTrust Remote Support. Although BeyondTrust has established itself as a key player in this field, feedback from users suggests areas for improvement, such as the need for additional features and enhancements in the mobile application. Despite these concerns, it remains a significant choice for many.

This article aims to delve deeper into the world of remote support, offering a look at the best alternatives that provide similar services. We will compare and discuss options like Splashtop Remote Support, Zoho Assist, TeamViewer, AnyDesk, ConnectWise Screen Connect, LogMeIn Rescue, and RealVNC On-demand Assist, highlighting their unique features and how they cater to various business needs.

Software like BeyondTrust Remote Support

So, which software stands out as the top alternative to BeyondTrust Remote Support? In the following sections, we will introduce and compare a selection of widely used applications similar to BeyondTrust, evaluating their features and overall performance.

1. Splashtop Remote Support

2. Zoho Assist

3. TeamViewer

4. AnyDesk

5. ConnectWise Screen Connect

6. LogMeIn Rescue

7. RealVNC On-demand Assist

1. Splashtop Remote Support

Splashtop Remote Support is widely regarded as the best alternative to BeyondTrust Remote Support. This acclaim is due to its impressive combination of features, performance, and security measures, making it a top choice for both businesses and IT professionals. Splashtop is known for its user-friendly interface, which simplifies the process of remote support, enabling an unlimited number of technicians to connect quickly and efficiently with clients' devices. One of the key strengths of Splashtop is its high-performance capabilities, ensuring smooth and responsive remote access, even in bandwidth-limited environments.

Security is another area where Splashtop shines. It employs robust encryption standards and multiple levels of authentication to protect remote sessions from unauthorized access. This focus on security is crucial, especially for organizations handling sensitive data.

Additionally, Splashtop offers a range of features tailored for various use cases. These include cross-platform support, allowing technicians to access devices running different operating systems, and file transfer capabilities for easy sharing of documents and files during support sessions. The software also provides features like remote printing, chat, and the ability to record sessions for training or audit purposes.

What sets Splashtop apart is its balance of functionality, ease of use, and affordability, making it an accessible option for businesses of all sizes. Whether for small-scale IT support teams or large enterprises, Splashtop's scalable solutions cater to a wide range of remote support needs. Learn more about Splashtop’s remote support software.

2. Zoho Assist

Zoho Assist specializes in cloud-based remote support and offers an intuitive solution for IT technicians. It shines with features like unattended access, file transfer, and multi-monitor navigation, enhancing support efficiency. A standout feature is its seamless integration with other Zoho products, making it ideal for users already in the Zoho ecosystem. However, some users have noted that the setup can be slightly complex, and occasional connectivity issues may arise, particularly in low-bandwidth situations. Despite these minor drawbacks, Zoho Assist remains a strong contender, especially for its affordability and customization options.

3. TeamViewer

TeamViewer is a well-established name in remote support, known for its reliability and broad feature set. It offers cross-platform support, easy file transfers, and high-quality video and voice transmission, which are essential for effective remote troubleshooting. TeamViewer's ability to handle complex remote support tasks seamlessly is a significant advantage. However, the pricing can be a concern, especially for small businesses or individual users, as it is relatively higher compared to some competitors. Despite its cost, TeamViewer's performance and security features, including end-to-end encryption, make it a trusted choice for many organizations.

4. AnyDesk

AnyDesk is renowned for its speed and lightweight design, making it a popular choice for remote support. It offers fast connectivity and smooth performance, even with low bandwidth, which is a major plus for users with limited internet resources. The software's interface is straightforward, facilitating easy navigation. However, some users have reported security concerns, particularly in its free version, and occasional stability issues during long sessions. Despite these points, AnyDesk's balance of performance and ease of use makes it a viable option for many.

5. ConnectWise Screen Connect

ConnectWise Screen Connect (formerly ConnectWise Control) is a comprehensive remote support tool that stands out for its customization and robust security features. It allows for a high degree of control over sessions, making it suitable for complex support scenarios. The software also offers features like session recording and file transfer. However, some users find its interface less intuitive compared to others, and the initial setup can be complex. Despite these challenges, its strong functionality makes it a solid choice, especially for larger teams and organizations.

6. LogMeIn Rescue

LogMeIn Rescue is recognized for its advanced remote support capabilities, catering particularly to large businesses and IT departments. Its features, like multi-session handling and deep diagnostic tools, are tailored for complex support environments. The software offers robust security and customization but can be quite expensive, making it less appealing for smaller organizations or budget-conscious users.

7. RealVNC On-demand Assist

RealVNC On-demand Assist is appreciated for its straightforward setup and ease of use. The software focuses on providing reliable remote support with essential features like file transfer and chat. Some users might find it lacks advanced functionalities found in more comprehensive tools, but its simplicity and effectiveness in basic remote support tasks make it a suitable choice for those seeking a no-frills solution.

Which program like BeyondTrust Remote Support should you get?

Choosing the right program similar to BeyondTrust Remote Support depends on specific needs and preferences. However, Splashtop Remote Support stands out as a particularly strong alternative for various reasons. It offers a blend of affordability and a wide range of features, making it accessible for different business sizes. Splashtop's performance is commendable, especially in low-bandwidth environments, ensuring a smooth remote support experience.

Additionally, its strong focus on security, with robust encryption and authentication measures, makes it a reliable choice for organizations concerned about data protection.

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Discover more about Splashtop's Remote Support and sign up for a free trial to experience its capabilities firsthand!

Splashtop's SEO Manager Verena Cooper.
Verena Cooper
Verena is an International SEO Manager at Splashtop. With a keen interest in technology and cybersecurity, she's an avid user of Splashtop's remote access solution.
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