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IT & Help Desk Remote Support

The Best Remote Support Tools for Small Businesses

By Trevor Jackins
8 minute read

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In the rapidly evolving business landscape, small businesses increasingly recognize the critical role of efficient and reliable IT support in their growth and sustainability. As remote work becomes more prevalent and technology advances, the need for effective remote support solutions has never been more pressing.

This paradigm shift has prompted many small businesses to seek out robust, secure, cost-effective, and user-friendly remote support tools.

In this blog, we’ll uncover the best remote support tools for small businesses and discover why Splashtop is the go-to choice for those seeking to enhance their remote IT support capabilities.

The Growing Need for Remote Support in Small Businesses

In today's fast-paced digital era, small businesses are increasingly adopting remote work models, a trend accelerated by recent global events. This shift has redefined traditional work environments and underscored the growing need for robust remote support solutions. For small businesses, the ability to provide effective IT support, regardless of physical location, is no longer a luxury but a necessity.

Adapting to a Remote Work Culture

The rise of remote work has brought a unique set of challenges for small businesses. These include managing a distributed workforce, ensuring consistent productivity, and maintaining a secure IT infrastructure. Remote support tools have become essential in addressing these challenges, providing immediate IT assistance, managing various devices, and ensuring uninterrupted business operations.

Increasing Reliance on Technology

As small businesses continue to integrate more technology into their daily operations, the complexity of managing this technology grows. This reliance makes it crucial to have immediate access to IT support that can address issues ranging from simple software glitches to complex network problems. Remote support tools offer a quick and efficient way to troubleshoot issues, minimize downtime, and keep businesses running smoothly.

Cost-Effective IT Management

Small businesses often operate with limited budgets and resources, making it impractical to maintain a large in-house IT team. Remote support tools provide a cost-effective solution, allowing businesses to access high-quality IT support without the overhead associated with hiring full-time staff. This approach saves money and ensures that businesses can scale their IT support needs in line with their growth.

Enhancing Customer Support and Satisfaction

In the competitive landscape of small businesses, customer satisfaction is paramount. Quick and effective resolution of technical issues is a critical component of customer service. Remote support tools enable companies to provide immediate customer assistance, enhancing their experience and building long-term loyalty.

Security in a Remote Environment

With the increase in remote work comes the increased risk of cybersecurity threats. Small businesses need to ensure that their data and that of their customers are secure. Remote support tools with robust security features help mitigate these risks by providing secure access to networks and data, regular updates, and comprehensive security management.

Empowering a Mobile Workforce

Modern small businesses are characterized by mobility, with employees needing access to company resources from various locations and devices. Remote support tools facilitate this mobility by enabling secure access to company networks worldwide, thus fostering a flexible and efficient work environment.

The Best Remote IT Support Tools for Small Businesses

As small businesses grapple with the complexities of remote work and IT management, Splashtop emerges as a comprehensive solution, offering a suite of remote support tools tailored to meet these evolving needs.

In this section, we explore the three pillars of Splashtop's offerings - Splashtop Remote Support, Splashtop SOS, and Splashtop Enterprise - each designed with specific functionalities to cater to small businesses' varied demands.

Splashtop SOS: Instant Support at Your Fingertips

Tailored for immediate, on-demand IT support, Splashtop SOS is the go-to tool for businesses requiring instant assistance. Whether troubleshooting a client's issue or providing ad-hoc support to a remote employee, Splashtop SOS facilitates quick and secure connections.

Key Features:

  • Rapid, On-Demand Support: IT support can quickly connect to an employee’s or client's device without pre-installed software, providing immediate assistance for urgent issues.

  • Attended and Unattended Support: Provides flexibility in how IT support is delivered, whether it’s on-the-fly or scheduled.

  • Support for Multiple Platforms: Allows IT support for a variety of devices, including PCs, Macs, and mobile devices.

  • Session Recording and Multi-Technician Support: Enhances the support process and allows for collaboration among IT staff.

Splashtop SOS is particularly beneficial for businesses that require a rapid response to IT issues, ensuring minimal downtime and enhanced productivity.

Splashtop Remote Support: Endpoint Management & Support

This solution is a cornerstone for small businesses seeking to manage their IT infrastructure efficiently. Ideal for both Managed Service Providers (MSPs) and internal IT teams, Splashtop Remote Support offers unattended access to computers and servers, allowing IT professionals to provide support and perform maintenance tasks without needing the end-user to be present.

Key Features:

  • Unattended and Attended Support: Unattended access to computers and servers allows IT professionals to perform maintenance and support tasks remotely, even without the end user's presence. It also supports attended access.

  • Unlimited Technicians and Concurrent Sessions: Offers flexibility regarding the number of IT staff who can use the tool and the number of simultaneous support sessions.

  • Customizable Alerts and Windows Update Management: This feature keeps systems up-to-date and secure by managing updates and monitoring system health.

  • Remote Command Execution and System Inventory: This feature enables remote troubleshooting and provides detailed insights into system hardware and software.

  • Endpoint Security Status Monitoring: Ensures the security of the IT infrastructure by monitoring the status of installed antivirus solutions.

Splashtop Remote Support stands out with its scalability. It allows businesses to grow their IT support in tandem with their expansion. Its pricing model is based on the number of computers managed, making it a cost-effective option for small businesses.

Splashtop Enterprise: For Advanced Remote Support Needs

This solution is designed for larger or more complex small business environments that require advanced IT support and management capabilities. Splashtop Enterprise offers a comprehensive set of tools for remote access, service desk support, and endpoint management, making it ideal for businesses with complex IT needs.

Key Features:

  • SSO/SAML Integration and Advanced Permissions: Offers enhanced security and customization for access control.

  • Service Desk Capabilities: Streamlines IT support with efficient service channel management and routing.

  • High-Performance Remote Access: Enable end-users to access their workstations remotely to enable remote work.

  • Scheduled Access and Advanced Management Tools: The platform includes a Scheduled Access Module for managing access policies and various management tools for endpoint configuration and maintenance.

  • Customizable Deployment and Scalability: Splashtop Enterprise offers customizable deployment options and the flexibility to scale the service to match business growth.

Splashtop Enterprise suits businesses seeking a robust and versatile remote support solution that can adapt to their sophisticated IT infrastructure. Its high-performance access, comprehensive device support, strong security, and scalable architecture make it an ideal choice for businesses seeking a versatile and powerful remote support tool.

Security and Compliance: A Top Priority

Security and compliance are crucial for small businesses, especially those handling sensitive data. Splashtop recognizes this, embedding robust security measures and compliance protocols into its remote support tools. This commitment ensures that businesses can manage their remote IT needs securely and confidently.

Key to Splashtop’s security framework is strong encryption protocols like TLS and 256-bit AES encryption, safeguarding data during transmission. Compliant with major standards like ISO/IEC 27001, SOC2, GDPR, and CCPA, Splashtop aligns with the regulatory needs of various industries, including healthcare, education, and finance.

Enhanced user verification through two-factor authentication and Single Sign-On integration fortifies security further. Granular control over access permissions ensures that only authorized personnel can access sensitive systems, maintaining tight security over IT environments.

Regular software updates address emerging security threats, offering peace of mind with the latest security enhancements. Splashtop’s stance on data privacy – not processing, storing, or accessing user data – preserves the confidentiality and integrity of business information.

In sum, Splashtop’s focus on security and compliance makes it a reliable partner for small businesses navigating the digital landscape. It provides the tools and trust needed for effective remote IT management.

How Splashtop Stands Out from the Competition

Splashtop has carved a niche in the remote support market with its unique blend of versatility, security, and cost-effectiveness, setting it apart from competitors. Key differentiators, validated by user experiences, include:

  1. Varied Solutions for Diverse Needs: Splashtop’s suite, including Remote Support, SOS, and Enterprise, caters to a broad spectrum of user requirements.

  2. Balancing Affordability with Rich Features: Splashtop perfectly balances cost-efficiency and feature-rich offerings.

  3. Emphasis on Security and Tailored Solutions: Security is a cornerstone of Splashtop’s offerings, with robust encryption and customizable access controls.

  4. Efficient and Reliable Remote Management: Splashtop excels in reliable, efficient remote management of endpoints.

  5. User-Friendly Experience and Easy Setup: Splashtop’s intuitive interface and straightforward deployment process cater to all user levels.

  6. Flexibility for Various Business Environments: Splashtop adapts to business models and environments, offering versatile remote support solutions.

Try Splashtop for Free Now

As explored throughout this blog, Splashtop's suite of remote support solutions offers a compelling combination of flexibility, security, and cost-effectiveness, making it an ideal choice for small businesses.

If you're a small business looking to streamline your IT management, bolster your security, or simply find a more cost-effective remote support solution, we invite you to explore what Splashtop can offer. With options suited for a range of business needs and sizes, Splashtop stands ready to enhance your IT operations and help you focus on what you do best - growing your business.

Experience firsthand how Splashtop can transform your business’s approach to IT support by signing up for a free trial. Test the waters without any commitment and see the difference Splashtop can make.


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Trevor Jackins Senior Digital Marketing Manager at Splashtop
Trevor Jackins
Trevor Jackins is a Marketing Manager at Splashtop. He’s also a passionate user of Splashtop’s remote access software as he uses it to remote into his office computer to work from home! Trevor’s excitement for Splashtop stems from his interest in how technology can improve our daily lives.
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