Splashtop On-Demand Support (SOS)

Remote support made simple – Connect to your users’ Windows, Mac, and now iOS and Android devices with a simple session code

Sales – +1.408.861.1088 x125
Support – +1.408.610.1631

Simple, cost-effective, and powerful alternative to TeamViewer (save 50%, guaranteed), LogMeIn Rescue, and GoToAssist

Watch overview video
SOS Overview

Introductory Special
Three packages to choose from – All with unlimited on-demand remote support + your choice of additional access to unattended computers. Buy now to lock in your purchase and renewal price. No yearly price increases!
 
  • SOS

  • $199
  • per concurrent technician/year
  •  
  • Support unlimited devices on-demand
  • Full featured remote support with user management
  • Multi-user (floating) license
  • Remote access Windows & Mac
  • Remote access iOS and Android devices*
  • Desktop and mobile client apps
  • Custom branding with your logo and name
  • Connect with a session code
  • Share technician desktop
  • Remote reboot and reconnect
  • File Transfer, Chat & more
 
  • SOS+10

  • $219
  • per concurrent technician/year
  •  
  • Support unlimited devices on-demand
    +
    10 unattended computers per tech license
    (e.g. 3 tech licenses = 30 unattended computers)
  • Full featured remote support with user management
  • Multi-user (floating) license
  • Remote access Windows & Mac
  • Remote access iOS and Android devices*
  • Desktop and mobile client apps
  • Custom branding with your logo and name
  • Connect with a session code
  • Share technician desktop
  • Remote reboot and reconnect
  • File Transfer, Chat & more
NEW! Best Value!
  • SOS Unlimited

  • $399
  • per concurrent technician/year
  • Save 43%
  • Support unlimited devices on-demand
    +
    Unlimited unattended computers per tech license
    (Buy now and get unlimited endpoints!)
  • Full featured remote support with user management
  • Multi-user (floating) license
  • Remote access Windows & Mac
  • Remote access iOS and Android devices*
  • Desktop and mobile client apps
  • Custom branding with your logo and name
  • Connect with a session code
  • Share technician desktop
  • Remote reboot and reconnect
  • File Transfer, Chat & more
  • Choose one package above per team. Packages cannot be mixed and matched within a single team.
  • Each concurrent technician floating license may be shared among up to 10 technicians, one at a time.
  • Each technician can have up to 10 concurrent sessions from one machine at a time

Existing customers: Log in to your account here to purchase, renew and expand your subscriptions based on your existing packages and pricing or contact us to upgrade to SOS.

High Performance
High Performance
Splashtop SOS uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality, sound (on Windows and Mac), and fast connections.

Session Code
Access with Session Code
Your end users just need to go to sos.splashtop.com and run a simple program on their computer. No admin privilege required. iOS/Android end users get the “Splashtop SOS” app from the app stores. Then enter the 9-digit code from your end users into the Splashtop Business app to connect to their computers and iOS/Android devices. Perfect for ad hoc support.

Cloud Security
Robust Security
All remote sessions are protected with TLS and 256-bit AES encryption.
All connections, file transfers, and management events are logged.
Remote access is further protected by device authentication, two-step verification, and multiple 2nd-level password options.
Learn more about our security features, GDPR compliance, and how Splashtop helps support HIPAA compliance.

Resell Remote Access
Collaboration
NEW! Two technicians can remote into one machine: Now two technicians can remote into and control the same computer, at the same time! Troubleshoot your client’s computer together with another technician. Two of you simply connect as you normally would from your respective Splashtop Business apps.

Screen Sharing: Use the Share My Desktop feature to show your Windows computer screen to the end user, while you are remotely supporting their computer.

When you click the “Share My Desktop” button in the Splashtop Business app for Windows, a browser window will open on the remote computer and display the contents of your computer screen.

User Management
User Management
Add admins and end users for free. Set their roles and access permissions. Allow a user or user group to access a computer group or specific computers.

File Transfer
File Transfer
Transfer files between local and remote Windows and Mac computers.

Chat
Chat
While in a remote session, chat with the user at the remote Windows or Mac computer.

NEW! Support Mobile Devices
Remotely view your customers’ iOS 11 and Android (5 or later) smartphones and tablets, from your computer or Android device, to help solve their mobile device issues!
Remotely control Samsung smartphones and tablets, Lenovo TAB 2/3 and Yoga tablets (most models), and LG Android devices. For other Android devices, please contact us.

Autotask

Spiceworks
Integration with Professional Services Ticketing Systems
Splashtop SOS integrates with leading PSA solutions including Autotask PSA and Spiceworks Help Desk. Get easy access to starting an SOS session.

Learn more about Autotask PSA integration
Learn about SOS integration with Spiceworks Help Desk

Custom Branding
NEW! Custom Branding
Customize the SOS app that your customers download with your own logo, color, instructions, and company name. Learn more

Resell Remote Access
NEW! Get Unattended Access in SOS+ Packages
The new SOS+ packages combine unlimited on-demand remote access sessions + unattended access to computers even when the user isn’t at their computer.

Manage access to up to 10 unattended computers with each SOS+10 license or access unlimited endpoints with each SOS Unlimited license.

Need access to a different number of unattended computers? Purchase multiple licenses to stack the number of unattended computers. With 5x SOS+10 licenses, you can access a pool of up to 50 unattended computers, Or go unlimited with SOS Unlimited!

MDM/EMM
Powerful Add-on to Your Existing MDM/EMM Solution
If you use a MDM or EMM such as AirWatch, XenMobile, MobileIron, MaaS360, etc., add SOS to view and control your users’ mobile devices in real-time for support or training. Contact us for more details.

Admin Privilege
NEW! Elevate to Admin Privilege
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC and perform all the admin-level operations.

“Splashtop SOS provides everything we need in an on-demand support application. It’s easy to use for our customers and the price can’t be beat. Highly recommend!”

— Colin Pearce, Founder, Inderly

+ Learn more
  • Simplicity

    Instantly access your customer’s computer using Splashtop On-Demand Support in 3 simple steps:

    • 1. Ask your customer to go to sos.splashtop.com. Download and run the program.
    • 2. Your customer tells you the 9-digit session code shown on the screen.
    • 3. Enter the session code into your Splashtop Business app.

  • Platform Support

    • Remote to Windows XP/7/8/10, Windows Server 2003/2008/2012, and Mac OS X 10.7+, and Android 5+
    • Remote from Windows, Mac, iOS, Android, Chrome browser
    • Toggle between multiple monitors

  • Security

    • TLS with 256-bit AES encryption
    • Request permission upon connection

  • Management

    • Invite, remove, enable, and disable technicians
    • See logging of all connections, file transfers, and management activity


Get started with Splashtop SOS today!

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.

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