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Splashtop Remote Support

Cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals

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Access, Monitor, and Manage from Anywhere

Simplify IT and support operations with dashboard insights, automation, and secure remote access.

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Why Choose Splashtop?

  • Flexible and scalable plans based on the number of managed endpoints
  • Monthly and annual subscriptions to support MSP business models
  • Includes unlimited technicians and technician devices to connect from
  • Huge savings as compared to other competitors

Splashtop Remote Support

25 Computers

$47.90/ month

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Managed Computers

Save 15% by paying annually!

Features

  • Unlimited Technicians
  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended Support*
  • Multi-Monitor Support
  • Priority Technical Support
  • Configurable Alerts/Actions
  • Windows Updates
  • View All Features

Enterprise

Everything our Splashtop Remote Support solution offers, plus more!

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Features

  • Advanced security features: SSO/SAML integration, granular permission control
  • On-demand service desk capabilities
  • Powerful add-ons: Splashtop AR, Splashtop Connector
  • Flexible technician and end-user licensing
  • Advanced productivity features for remote work
  • Learn more about Splashtop Enterprise
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SSO, Service Desk, Endpoint Management, and More!

Get Advanced Features with Splashtop Enterprise

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Top Features

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High-Performance

High frame rate of 4K streaming up to 60fps and iMac Pro Retina 5K streaming along with 4:4:4 color mode, and high-fidelity audio enables an immersive remote access experience.

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Comprehensive Platform Support and Access from Any Device

A single solution for your diverse fleet of endpoints. Access and control all of your Windows workstations, Windows servers, Mac, and Linux endpoints (remote control of Android and Chromebook devices is supported on some plans). Connect from any Windows, Mac, iOS, or Android device. Also access virtual machines and virtual desktop infrastructure (VDI) on VMware, Citrix, Microsoft, Windows, AWS, Azure, and others, all from the same application.

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Unattended Android Access

Increase your support footprint - remotely support and access Android devices including smartphones, tablets, rugged devices, POS, kiosks, and set top boxes. Learn more.

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User Access Management and Computer Grouping

Invite users with a specified team role. Organize your users and/or endpoints into groups for more effective management. User/computer access permissions can be specified at an individual level or through group settings.

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Easy Deployment

Create customized deployment packages and install yourself, share the install link, or mass deploy with msi or exe and distribute efficiently through GPO, Intune, JAMF, or an RMM.

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Windows Update Management

Keeping Windows updated is essential for security and performance. View available updates, install specific updates, and customize a Windows Update schedule and policy. Also available as a 1-to-Many bulk action.

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Endpoint Security Dashboard

View endpoint security protection status for all your Windows and Mac endpoints. See which endpoints are protected by Bitdefender, Windows Defender, Kaspersky, and more.

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Configurable Alerts

Set up custom alerts to monitor computer status, software installation, memory usage, and more. Configure alert notifications to be sent via email or review them in the Splashtop web console.

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1-to-Many Actions

Simplify endpoint management by instantly executing or scheduling tasks to multiple endpoints simultaneously, from your Splashtop web console. Includes mass deployment, remote command, PowerShell, custom script execution, file transfer, system reboot, and Windows Updates. Available for Windows and Mac.

Smart Actions

Automatically run 1-to-many actions when an alert is triggered.

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View Event Logs

Get quick access to Windows event logs by clicking the gear icon next to a computer in the web console.

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System Inventory Dashboard and History

View and compare snapshots of your endpoints' hardware and software inventory. View historical change logs. Export and analyze system hardware and software inventory lists.

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Remote Command Prompt

Launch a remote command prompt or terminal window to send background commands to a Windows or Mac computer. Also available as a 1-to-Many bulk action.

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Deploy and Manage Splashtop Antivirus

Protect your managed Windows and Mac computers with Splashtop Antivirus powered by Bitdefender! Purchase, deploy, and manage antivirus directly from your Splashtop console. View protection status, threat count, manage custom policies, and more. Learn More.

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Enable End-User Remote Access

Create up to 50 end-user accounts to provide those users with remote access to their computers that are managed under your Remote Support Premium plan. To enable more than 50 end-users, please contact us for pricing.

Security Is Our Top Priority

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Secure Infrastructure

Splashtop not only offers robust cloud infrastructure hosted on AWS for secure networking and computing, but we also provide on-prem options for those who prefer or require local hosting solutions. Our commitment to security extends across all platforms, adopting industry best practices in development, deployment, and production environments with 24x7 intrusion detection and defense mechanisms enforced. Discover more about how we safeguard your computers, users, and data.

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Advanced Security Features

Splashtop solutions are built to give IT full control over securing remote access for today's distributed workforce. Security features include two-factor authentication, single-sign on integration, endpoint MFA, blank screen, idle session timeout, remote connection notification, full session audit logging, and more. All remote sessions are protected with TLS and 256-bit AES encryption. Learn more about Splashtop’s security features.

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Standards and Compliance

Splashtop is ISO/IEC 27001, SOC2, GDPR, and CCPA compliant. Splashtop solutions are designed to support organizations in meeting their HIPAA, FERPA, PCI, and other industry compliance requirements.

Data and session privacy: Splashtop does not process, store, or have access to any of our users' computers or applications and data accessed during a remote session.

Learn more about Splashtop's security and compliance.

FAQs

What is a technician/user?

Technicians are individuals who will use Splashtop to provide remote support. You may create as many technician accounts as you need. End-user accounts are used to give end-users remote access to their computers which are managed under your account. You may create up to 50 end-user accounts with Remote Support Premium and you can purchase an add-on if you need more. You may resell Splashtop Business Access for that purpose.

How does the attended support feature work?

In addition to unlimited unattended access to managed endpoints, Splashtop Remote Support also allows the team owner and admins to share one concurrent attended support session to a Windows or Mac computer that isn’t managed under your account. You can enable attended technician management, multiple concurrent sessions, mobile device support, custom branding, and ticketing/ITSM system integrations by adding a Splashtop SOS subscription to your account.

How many computers can I access at once?

From your computer, you can simultaneously access as many as you want, up to the number of computers assigned to your user account in the dashboard, and the capability of your computer to handle multiple windows.From mobile devices or Chrome browser, you can access one computer at a time.

Can two people access a remote computer at the same time?

Yes.

How can I upgrade or add to an existing subscription?

In your my.splashtop.com web console, click your name in the upper right corner, and select Subscriptions.

Do you offer monthly subscriptions?

Yes, Splashtop Remote Support is available as a monthly plan. If you need it for longer, we recommend switching to an annual plan to save 15%!

How do I deploy to a large number of computers?

You can quickly mass deploy via msi or exe. It’s also easy to migrate from LogMeIn.

Where Can I Download Splashtop?

Install the Splashtop Business App on the Windows, Mac, Chromebook, iOS, and Android devices you want to remote from.

You can also download the Portable version of the Splashtop Business App if you don’t want to install software on the computer you’re remoting from (Windows only).

Deploy the Splashtop Streamer on the Windows and Mac computers you want to remote into.

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