IT & Help Desk Remote Support Archives

Why Splashtop Is an Ideal End-of-Year Purchase for Your IT Help Desk

Wednesday, December 1, 2021

With the end of 2021 approaching fast, there’s more than just presents to wrap up. You, like many IT help desk managers, have probably found a bit of extra money left in your support budget. Money that you must “use…

3 Ways Remote Access Makes for A Happier IT Help Desk

Tuesday, November 23, 2021

IT support is more important than ever. Although, with growing companies, IT specialist shortages, complex tools, and high expectations from workers, the job can be a perfect storm of stress and frustration. On top of all that, your IT help…

Improve Remote Support Workflows with Service Desk Capabilities

Friday, November 5, 2021

Today, many internal IT departments, managed service providers (MSPs), help desk and service desk teams across the globe use Splashtop day-to-day as one of their core tools. With important attributes like robust security, superior user experience, and excellent customer service,…

How Hybrid Work Can Reduce Stress for Employees and IT Support

Wednesday, November 3, 2021

The first Wednesday in November has been dubbed “National Stress Awareness Day.” It aims to identify and reduce the stress factors in your life. The day was established in 1998 by the International Stress Management Association (ISMA) to help provide…

IT Support Staff Shortage? Address It with Splashtop

Wednesday, October 13, 2021

According to ZDNet’s recent article, The shortage of tech workers is about to become an even bigger problem for everyone. As companies switched to remote working in 2020, it created a strong need for IT infrastructure that could support a…

How Splashtop Enterprise Can Help You Consolidate your IT Stack

Wednesday, September 29, 2021

IT leaders want to use fewer tools in their environment as a way to simplify their workflows, streamline operations, and reduce purchasing headaches. We completely get that. In fact, consolidation and simplification are main drivers behind the success of Splashtop Enterprise. …

Is Next-Gen Remote Access Software the Solution to Insecure RDP?

Thursday, September 2, 2021

Remote Desktop Protocol – What It Is and Why the Security Concern Remote Desktop Protocol (RDP) is a Microsoft protocol designed to connect to another computer remotely. RDP comes with some very convenient features including screen sharing and the ability to give complete remote…

How IT Can Provide Effective Support in a BYOD World

Friday, July 30, 2021

There’s little doubt that hybrid work is here to stay, as businesses of all sizes continue to enable employees to work in the office, at home, and any other location they choose. A core element of hybrid work is BYOD…

Confederation College Offers 24/7 Remote Computer Labs

Monday, June 28, 2021

Wishes do come true! In fact, Confederation College got a whole lot more than what they wished for. As educational institutions around the world scrambled for turn-key remote education solutions last year, Confederation College implemented Splashtop to give students 24/7…

Splashtop Featured in Command-Control-Power Podcast

Friday, June 11, 2021

Annie Chen, VP of Product Management at Splashtop, joined the CMD-CRTL-PWR podcast to discuss Splashtop’s remote access solutions for IT and MSPs. Command-Control-Power, a weekly podcast hosted by three certified members of the Apple Consultants Network, featured Splashtop’s own Annie…