Splashtop SOS for Remote Support
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution.
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SSO, Service Desk, Endpoint Management, and More!
Get Advanced Features with Splashtop Enterprise
Plan Comparison
| SOS | SOS + 10 | SOS Unlimited | Enterprise | |
|---|---|---|---|---|
| # unattended computers per license | — | 10 | Unlimited | Configurable |
| High-performance | ||||
| Robust security | ||||
| Attended access with session code | ||||
| Attended support for iOS and Android devices* | ||||
| Session reboot and reconnect | ||||
| Elevate to admin | ||||
| Custom branding of SOS app | ||||
| PSA ticketing and ITSM integration** | ||||
| Two technicians in one support session | ||||
| Can be combined with Business Access or Remote Support subscription | ||||
| Chat | ||||
| In-session voice call | ||||
| File transfer (including copy-and-paste and drag-and-drop) | ||||
| Session recording | ||||
| Multi-to-multi monitor | ||||
| Share screen via web link | ||||
| User role and access management | ||||
| User and computer grouping | ||||
| Bitdefender Antivirus add-on | ||||
| SSO / SAML integration | ||||
| Unattended Android access | ||||
| End-user remote access licensing | ||||
| Endpoint monitoring and management | ||||
| Advanced service desk workflow | ||||
| Enterprise integrations (ServiceNow) | ||||
- # unattended computers per license: —
- High-performance
- Robust security
- Attended access with session code
- Attended support for iOS and Android devices*
- Session reboot and reconnect
- Elevate to admin
- Custom branding of SOS app
- PSA ticketing and ITSM integration**
- Two technicians in one support session
- Can be combined with Business Access or Remote Support subscription
- Chat
- In-session voice call
- File transfer (including copy-and-paste and drag-and-drop)
- Session recording
- Multi-to-multi monitor
- Share screen via web link
- User role and access management
- User and computer grouping
- Bitdefender Antivirus add-on
- SSO / SAML integration
- Unattended Android access
- End-user remote access licensing
- Endpoint monitoring and management
- Advanced service desk workflow
- Enterprise integrations (ServiceNow)
Top Features
Simple Attended Access with Session Code
Ad-hoc support is as easy as a 9-digit session code. When you need to support someone on any device, they simply run the SOS app and provide you with their code. Remotely access and control Windows, Mac, and Android devices such as Samsung, LG, and Lenovo and other Android 8.0+ devices like Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony, and ZTE. iOS (11 or later) and Android (5 or later) phones and tablets support view-only support sessions.
Chat
Chat with the user at the remote computer while in a session or outside a session.
Integration with Ticketing and ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions, including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and Microsoft Teams. Improve issue resolution time by launching a remote support session within your support ticket.
Elevate to Admin
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC, perform admin level operations, and support reboot and reconnect.
Custom Branding
Emphasize your brand! Generate a customized SOS app with your own logo and branding for your customers download. Learn more.
Two Technicians in One Support Session
2 technicians can connect and collaborate on the same support session (requires a multi-license subscription).
Voice Call
Make your support sessions more efficient with in-session voice call. This offers users an additional way to communicate during remote support sessions. Similar to VoIP (Voice over Internet Protocol), users on both ends of the remote session can communicate by talking to each other.
Security Is Our #1 Priority
Secure Infrastructure
Splashtop's cloud infrastructure is hosted on AWS and provides a secure networking and computing environment. We adopt industry best practices in our development, deployment, and production environments with 24x7 intrusion detection and defense mechanisms enforced. Learn more about how we keep your computers, users, and data safe.
Advanced Security Features
Splashtop solutions are built to give IT full control over securing remote access for today's distributed workforce. Security features include two-factor authentication, single-sign on integration, endpoint MFA, blank screen, idle session timeout, remote connection notification, full session audit logging, and more. All remote sessions are protected with TLS and 256-bit AES encryption. Learn more about Splashtop’s security features.
Standards and Compliance
Splashtop is ISO/IEC 27001, SOC2, GDPR, and CCPA compliant. Splashtop solutions are designed to support organizations in meeting their HIPAA, FERPA, PCI, and other industry compliance requirements.
Data and session privacy: Splashtop does not process, store, or have access to any of our users' computers or applications and data accessed during a remote session.
Learn more about Splashtop's security and compliance.
FAQs
What is a technician/user?
SOS is licensed on a concurrent user basis. For each technician/user license you purchase, you can have up to 10 users on your account and any one of those users may use SOS on one device at a time to run remote access sessions. With two licenses, two users (out of 20) can use SOS from one device each.
What is attended vs. unattended support?
Attended support is access to a remote computer or mobile device while the user is present, after they run the access app and give you a 9-digit access code. Unattended support is anytime access where you install a streamer agent on the remote Windows, Mac, and Linux computers, so you can access it at any time, even if the user isn’t present.
How many computers or devices can I access at once?
From your computer, you can simultaneously access up to 10 computers and devices at a time. From the Splashtop App on mobile devices or Chrome browser, you can access one computer/device at a time.
Can two people access a remote computer at the same time?
Yes, with the unattended support feature of SOS+10 or SOS Unlimited. (Requires two user licenses)
Where can I download Splashtop?
Install the Splashtop Business App on the Windows, Mac, Chromebook, iOS, and Android devices you want to remote from.
Instruct your end-user to go to the SOS app download link (as displayed in your Splashtop app) to download run the SOS app and generate their session code.
How can I upgrade or add to an existing subscription?
In your my.splashtop.com web console, click your name in the upper right corner, and select Subscriptions.
Do you offer monthly subscriptions?
Our subscriptions are all billed yearly so we can offer the lowest prices.