Once you start the chat session by sending a message, a chat window will pop up on the remote computer where the end-user will be able to see your message, and send messages back and forth with you. You’ll be able to chat with end-users while remotely accessing their computer. You can also initiate chat sessions with remote computers under your account even if you’re not in a remote access session.
All chat sessions are logged in the Splashtop web console.
Use Cases
IT Support
MSPs and IT teams can chat with end-users to ask questions, get information, and provide direction. Having the ability to chat with users without having to launch a remote access session to the computer makes communication between technician and end-user much quicker and easier.
Help Desk Assistance
The chat feature provides help desk pros with a simple way to facilitate communication with the customer while providing on-demand remote support to their device.
Education IT
School IT can support on-campus machines and communicate with the user in real-time without causing a disruption, and without having to physically travel to the user and their device.
Remote Working
If you and your team are using Splashtop to access remote computers to work from home or on the road, the chat feature gives you a convenient way to communicate with end-users on remote computers.
Splashtop Solutions that Include Chat
In-session chat available in all packages of the below Splashtop solutions (with the exception of Business Access Solo). For off-session chat, must get Pro version of Business Access, and +10 or Unlimited versions of SOS.
See all Splashtop Products
Resources for Chat
About Splashtop
Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Great for individual users, small teams, and entire organizations / schools.
Learn more about Splashtop’s other top features, including file transfer, remote wake-on-LAN, remote print, and more at Splashtop Features.
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