How do I choose between Splashtop Remote Support and Splashtop SOS?

Splashtop Remote Support and Splashtop SOS are both great remote access / remote support solutions. They both provide options for remote access and support of attended and unattended computers with a few key differences in user licensing and supporting users on mobile devices.

Here are some top reasons to consider each option

Consider SOS first if you want:

  • Multiple simultaneous attended support sessions to unmanaged computers
  • To remotely access and view iOS and Android device screens
  • To pay per technician

Consider Remote Support first if you want:

  • No limits of per-technician licensing, for example if you have many technicians who need to access managed/unattended computers
  • Ability to set up free remote access accounts for end-users to access their own computers (that are managed under your account)
  • Endpoint security – ability to deploy and managed Bitdefender to your computers, and view endpoint protection status for Windows computers running Windows Defender or Kaspersky.
  • And if you don’t need to remote access/view mobile devices

Consider a combination of the two if you want:

  • The benefits of Remote Support + additional attended support access and remote access/viewing of mobile device screens

Compare the licensing options for SOS and Remote Support side-by-side

Splashtop SOS Splashtop SOS+10
or SOS Unlimited
Splashtop Remote Support PLUS Splashtop Remote Support Premium
Price is based on # of concurrent technicians # of concurrent technicians # of unattended computers # of unattended computers
Cost per technician $199 per tech, per year $219 per tech, per year (SOS+10) or $399 per tech, per year (SOS Unlimited) Unlimited technicians included. Cost based on number of computers Unlimited technicians included. Cost based on number of computers
Attended quick support Unlimited sessions – Windows, Mac, iOS, Android Unlimited sessions – Windows, Mac, iOS, Android Unlimited sessions but limited to one session at a time –
Windows and Mac only. (No iOS or Android)
Unlimited sessions but limited to one session at a time –
Windows and Mac only. (No iOS or Android)
Unattended computers Not available 10 per tech license (in +10)

Buy 5 licenses, get access to 5×10 = 50 unattended computers.

or Unlimited endpoints (in Unlimited)

  • $25/month for 25 computers
  • $34/month for 50 computers
  • $46/month for 100 computers
  • $69/month for 250 computers
  • $104/month for 500 computers
  • $142/month for 750 computers
  • $159/month for 1,000 computers

All plans billed yearly. Higher volume packages available.

  • $40/month for 25 computers
  • $60/month for 50 computers
  • $80/month for 100 computers
  • $160/month for 250 computers
  • $260/month for 500 computers
  • $340/month for 750 computers
  • $400/month for 1,000 computers

All plans billed yearly. Higher volume packages available.

Create free user accounts for users to access their computers No No Yes Yes

Learn more about and buy SOS

Learn more about and buy Remote Support

See the product pages at the Learn More links above for more information on features between editions, including additional feature differences between Remote Support Plus and Premium.

Still have questions? Go to https://www.splashtop.com/sos or https://www.splashtop.com/remote-support and click the chat window (during California business hours) or give us a call at 1-408-886-7177.