In our digitally connected era, the importance of reliable and efficient remote support software cannot be overstated. From maintaining managed machines to providing technical support, a quality remote support tool is absolutely necessary for businesses.
However, with the myriad of options available, how can one choose the best remote support software?
In this blog, we’ll go over the essential features that should be in your remote support tool and why Splashtop is the #1 remote support solution.
Understanding Remote Support Software
Remote support software enables IT professionals to access and control devices remotely, allowing troubleshooting and resolving issues without being physically present.
This tool is critical in modern businesses where remote work is prevalent and swift technical support is expected. However, without the right software, companies may face challenges like delayed response times, security issues, and lower productivity.
8 Essential Features of the Best Remote Support Software
When hunting for the best remote support software, certain features are non-negotiable. These include secure connections, multi-device support, file transfer capabilities, and responsive customer service. Such features ensure a seamless user experience and significantly boost business productivity and efficiency.
Here’s a complete breakdown of the essential features needed in remote support software:
1 - Secure Connections
The first and foremost feature to look for in a remote support tool is robust security. Features like end-to-end encryption, multi-factor authentication, and intrusion detection ensure your data and connections remain secure. These security measures protect your sensitive business information and help maintain customer trust.
2 - Multi-Device Support
With the variety of devices used in business operations today, it's crucial that your remote support software can support multiple platforms. This includes Windows, Mac, iOS, and Android. This enables your IT support team to assist anyone in your organization, regardless of their device, ensuring smooth operations.
3 - File Transfer
This feature allows your support team to send and receive files from the remote device. This can be crucial when troubleshooting issues require specific files or software updates to be installed on the remote machine.
4 - Remote Reboot and Auto-Reconnect
This feature allows your support team to restart the remote device and automatically reconnect to the session. This is incredibly useful when dealing with system crashes or software installations that require a reboot, and it can help reduce the time taken to resolve issues.
5 - Session Recording
For quality control and training purposes, an excellent remote support tool should be able to record sessions. This can also be helpful for auditing and compliance purposes.
6 - Integration Capabilities
A remote support tool that can integrate with other software used in your business, such as ticketing or CRM systems, can streamline your workflow and improve efficiency.
7 - User-Friendly Interface
A tool with a clean, intuitive interface can improve the productivity of your support team by making it easier to navigate and use the tool effectively.
8 - 24/7 Support
A reliable customer support team from the remote support software provider can make a huge difference, particularly when you encounter issues with the tool.
All these features contribute to business productivity and efficiency by ensuring fast, reliable, and secure remote support. They minimize downtime, streamline IT support processes, and ultimately, can lead to improved customer satisfaction.
Why Splashtop is the Best Remote Support Software
Splashtop delivers everything IT teams, help desks, and MSPs need to provide fast, secure, and reliable remote support. Whether you’re supporting employees, customers, or managing a global device fleet, Splashtop offers unmatched performance, flexibility, and value.
Here’s what makes Splashtop the best remote support solution:
Flexible Licensing Options – Choose the plan that fits your needs:
Splashtop Remote Support for attended and unattended access across user and endpoint-based models.
Splashtop Enterprise for advanced security, centralized management, service desk workflows, and large-scale deployment.
Attended & Unattended Access – Support end users in real time by connecting to their devices with or without them present. Great for help desks, break/fix, and proactive maintenance.
Cross-Platform Support – Remotely access and support Windows, macOS, Android, iOS, and even Linux devices from any modern device or browser.
High Performance – Enjoy smooth remote sessions with HD quality, low latency, multi-monitor support, and optimized streaming—even over low-bandwidth connections.
Security First – Built-in AES 256-bit encryption, device authentication, SSO, logging, IP whitelisting, and SOC 2 compliance ensure your support sessions are protected.
Integrated Tools & Add-Ons – Boost your support capabilities with add-ons like:
Splashtop Autonomous Endpoint Management (AEM) for real-time monitoring and patch automation
Splashtop Antivirus powered by Bitdefender
Splashtop Connector for RDP/SSH/VNC access without VPN
Augmented Reality (AR) camera support for hands-on field guidance
Fast Time to Value – Easy deployment, user-friendly interface, and competitive pricing mean you can get up and running—and realize ROI—fast.
Getting Started with Splashtop
In our search for the best remote support software, Splashtop emerges as a clear winner. With its robust features, excellent user experience, and superior customer support, it is an investment that promises significant returns. We encourage you to try Splashtop and experience the difference it can make in your business.
Implementing Splashtop in your business is a straightforward process. Start by choosing a plan that fits your needs—from basic to enterprise-level solutions. Splashtop offers competitive pricing, ensuring you get the best value for your money. Sign up for the free trial to experience its capabilities firsthand.
