Splashtop Remote Support Premium is designed for MSPs and IT professionals who are looking for a solution that offers computer management and control features, in addition to remote access.

Remote Support Premium is a great alternative to more expensive similar solutions like LogMeIn Premier (costs up to 70% less).

Get started with a free trial or buy now!

  • Remote Support Premium

  • $479/year
    Package starts at 25 computers
    +unlimited technicians
  • $479/year for 25 computers
  • $719/year for 50 computers
  • $959/year for 100 computers
  • $1,919/year for 250 computers
  • 500 – 4000 computers
    • $3,119/year for 500 computers
    • $4,079/year for 750 computers
    • $4,799/year for 1,000 computers
    • $7,199/year for 2,000 computers
    • $9,599/year for 3,000 computers
    • $11,999/year for 4,000 computers
  • Over 4,000 computers? Contact us

Remote Support Premium includes these monitoring and management features

Configurable Alerts

Set up alerts to monitor computer status, software installation, memory usage, and more. Create customized combinations of alerts and settings; and apply them to groups of computers. Receive alerts via the Splashtop web console and/or by email. Set status (acknowledged, resolved), add comments, and view or download alert history logs. Available for Windows and Mac computers.

Alert types include:

  • CPU Utilization
  • Memory Usage
  • Disk Space
  • Computer Online
  • Computer Offline
  • Software Installed
  • Software Uninstalled
  • Windows Update Policy Status
  • Available Windows Updates
Windows Update Management

Keeping Windows updated is essential for security but doesn’t always happen like it should, especially on older systems. Use the Windows Update management features in Remote Support Premium to ensure that you’re always up-to-date.

Select “Check for Updates” under the gear icon menu next to the computer name to view details of the update policy, view update history, check for Windows updates, and schedule update installs. You can also set alerts to be notified if updates are available or if a user changes the Windows Update settings.

Remote Command

Send commands to a remote Windows or Mac computer’s command prompt in the background.
Just click the Remote Command “C:\” icon next to the computer name to open the remote command interface window.

You can run command line or terminal commands, depending on the computer you are connecting into.

You can also save a log file of the remote command history.

Alerts for Windows Events

Monitor Windows Event Logs by setting alerts. An alert is generated when an event log’s criteria matches the triggers set by the admin.
For setting up Alerts based off Windows Event Log, you are able to set up triggers based off the following criteria:

  1. Event Type
  2. Event Level
  3. Event ID
  4. Event Source
  5. Category (Task #)
  6. Messages

This feature is available for Windows computers.

System Inventory

Use Check Inventory to take a snapshot of system inventory information. You can then view a snapshot, compare snapshots, and view a change log between snapshots to identify changes. Inventory information categories include:

  • System – Lets you view last boot time, last logon user, operating system, time zone, user information and more
  • Hardware – Shows you information on display driver, drive, manufacturer, memory, model, motherboard, network, and processor
  • Software – displays software name, vendor, install date, and user

The information is available at your fingertips without having to remote into the computer.

This feature is available for Windows and Mac computers.

View Event Logs

Get quick access to computer event logs by clicking the gear icon next to a computer in the web console and selecting “View Event Logs”.

Filter by event level, event type, date and Event ID.

This feature is currently available for Windows computers and coming soon for Mac.

Scheduled Actions

Create, schedule, monitor, and execute System Reboot and Windows Update actions on remote computers.

This feature is available for Windows and Mac computers.

1-TO-MANY

Simplify endpoint management by instantly executing or scheduling tasks to multiple endpoints simultaneously.

Tasks include mass deployment, remote command, script execution, system reboot, and windows updates.

Available for Windows (BAT, CMD, EXE, MSI) and Mac (PKG, SH).

ENDPOINT SECURITY STATUS

View endpoint security protection status for Windows computers running Bitdefender, Windows Defender, Kaspersky, and more.

Ensure that your endpoints are protected.

You can also purchase and deploy Bitdefender Endpoint Security through your my.splashtop web console.

UNATTENDED ANDROID ACCESS

Remote into Android devices including smartphones, tablets, rugged Android devices, POS devices, kiosks and set top boxes.

Supported devices include many Android devices from Samsung, LG, Lenovo Achilles, Lenovo Tablet, Lenovo Yoga, Lenovo Tab E7 Honeywell, NextGen, Panasonic, Zebra, Janam, Intermec, CalAmp, CipherLab, Sonim XP7, Sonim XP8, DataLogic, Handheld and Root (Beta).

Unattended Android Access

Remote Support Premium also includes all the features of Splashtop Remote Support Plus:

  • Unlimited technicians
  • Unlimited concurrent sessions
  • Fast remote access
  • Unattended support
  • Endpoint security
  • Free secondary user accounts
  • Resell remote access
  • Logging
  • Computer and User grouping
  • Group permissions
  • User management
  • 256-bit AES encryption File transfer (including Drag-and-Drop)
  • Remote print
  • Chat
  • Remote wake
  • Remote reboot
  • Session Recording
  • Audio
  • View multiple remote monitors on one screen
  • Two technicians can remote into one machine
  • Attended support
  • Access RDP Session
  • Unlimited, free, US-based phone and email support

Get started with a free trial or buy now!

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.

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