Splashtop Remote Support Premium is designed for MSPs and IT professionals who are looking for a solution that offers computer management and control features, in addition to remote access.

Remote Support Premium is a great alternative to more expensive similar solutions like LogMeIn Premier (costs up to 70% less).

Remote Support Premium includes these monitoring and management features

Configurable Alerts

Configurable Alerts premium

Set up alerts to monitor computer status, software installation, memory usage, and more. Receive alerts via the Splashtop web console and/or by email.

Update Management

Update Management premium

Keeping Windows updated is essential for security and performance. Use the Windows Update management features to ensure that your computers are always up-to-date.

Remote Command

Remote Command premium

Send commands to a remote computer’s command prompt in the background. You can run command line or terminal commands. Available for Windows and Mac.

System Inventory

System Inventory premium

Use Check Inventory to take a snapshot of Windows or Mac system inventory information. You can compare snapshots or view a change log to identify changes.

View Event Logs

View Event Logs premium

Get quick access to Windows event logs by clicking the gear icon next to a computer in the web console. No need to remote into the computer to view and troubleshoot.

More Coming Soon

More Coming Soon premium

Upcoming feature plans include antivirus / anti-malware integration *, session recording, and availability of System Updates and View Event Logs for Mac.

*Integration will be available with a specific antivirus vendor. Antivirus service will require a separate subscription fee.

Plus all the features of Splashtop Remote Support Plus:

  • Unlimited technicians
  • Unlimited concurrent sessions
  • Fast remote access
  • Unattended support
  • Free secondary user accounts
  • Resell remote access
  • Logging
  • Computer and User grouping
  • Group permissions
  • User management
  • 256-bit AES encryption File transfer
  • Remote print
  • Chat
  • Remote wake
  • Remote reboot
  • Audio
  • View multiple remote monitors on one screen
  • Two technicians can remote into one machine
  • Attended support
  • Access RDP Session
  • Priority technical support
New! Special Promotion
  • Remote Support Premium

  • $479/year
    Package starts at 25 computers
    +unlimited technicians
  • $479/year for 25 computers
  • $719/year for 50 computers
  • $959/year for 100 computers
  • $1,919/year for 250 computers
  • 500 – 4000 computers
    • $3,119/year for 500 computers
    • $4,079/year for 750 computers
    • $4,799/year for 1,000 computers
    • $7,199/year for 2,000 computers
    • $9,599/year for 3,000 computers
    • $11,999/year for 4,000 computers
  • Over 4,000 computers? Contact us

Remote Support Premium features additional details

Configurable Alerts

Set up alerts to monitor computer status, software installation, memory usage, and more. Create customized combinations of alerts and settings; and apply them to groups of computers. Receive alerts via the Splashtop web console and/or by email. Set status (acknowledged, resolved), add comments, and view or download alert history logs. Available for Windows and Mac computers.

Alert types include:

  • CPU Utilization
  • Memory Usage
  • Disk Space
  • Computer Online
  • Computer Offline
  • Software Installed
  • Software Uninstalled
  • Windows Update Policy Status
  • Available Windows Updates
Windows Update Management

Keeping Windows updated is essential for security but doesn’t always happen like it should, especially on older systems. Use the Windows Update management features in Remote Support Premium to ensure that you’re always up-to-date.

Select “Check for Updates” under the gear icon menu next to the computer name to view details of the update policy, view update history, check for Windows updates, and schedule update installs. You can also set alerts to be notified if updates are available or if a user changes the Windows Update settings.

Remote Command

Send commands to a remote Windows or Mac computer’s command prompt in the background.
Just click the Remote Command “C:\” icon next to the computer name to open the remote command interface window.

You can run command line or terminal commands, depending on the computer you are connecting into.

You can also save a log file of the remote command history.

System Inventory

Use Check Inventory to take a snapshot of system inventory information. You can then view a snapshot, compare snapshots, and view a change log between snapshots to identify changes. Inventory information categories include:

  • System – Lets you view last boot time, last logon user, operating system, time zone, user information and more
  • Hardware – Shows you information on display driver, drive, manufacturer, memory, model, motherboard, network, and processor
  • Software – displays software name, vendor, install date, and user

The information is available at your fingertips without having to remote into the computer.

This feature available for Windows and Mac computers.

View Event Logs

Get quick access to computer event logs by clicking the gear icon next to a computer in the web console and selecting “View Event Logs”.

Filter by event level, event type, date and Event ID.

This feature is currently available for Windows computers and coming soon for Mac.

Get started with a free trial or buy now!

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