Remotely Support Users From The ServiceNow Platform With Splashtop
With the integration, you can initiate a remote desktop connection to your user’ computers to provide support directly from within ServiceNow incidents, with just a few clicks! After the support session, session information is automatically logged into the incident for future reference. Your users do not need to have any software pre-installed to connect.
Splashtop SOS is a solution optimized for IT support teams, helpdesks and MSPs looking for a best-in-class ad hoc remote support solution, with high performance and robust security.
- Easily create a remote session to user’s computer from within an incident
- Take advantage of full Splashtop features during a remote session, e.g. file transfer, remote reboot, share technician desktop, etc
- Automatically record session information into the incident
- Remote sessions are fully encrypted
To get started, get in touch with Splashtop Sales at 1-408-886-7177 or at firstname.lastname@example.org for licensing information.