Ryman Healthcare Strengthens Remote Support Across Australia and New Zealand with Splashtop

Ryman Healthcare is one of Australasia's leading retirement village and aged care providers, operating retirement villages, aged care facilities, and healthcare services throughout Australia and New Zealand. Supporting such a geographically dispersed organization requires reliable technology that enables staff to deliver quality care without disruption.

As Technology Infrastructure Manager, Jacques Loubser leads a team of ten engineers and specialists responsible for managing the organization's core technology infrastructure. His team oversees infrastructure strategy, endpoint management, cloud services, cybersecurity, operational resilience, and the technology platforms that keep the business running.

With thousands of endpoints spread across multiple locations, providing fast and reliable remote support is essential. Engineers need to troubleshoot issues, perform maintenance, and assist frontline staff without the delays and costs associated with travelling on-site.

Prior to adopting Splashtop, Ryman Healthcare relied on TeamViewer for remote support. While the platform met the organization's functional requirements, Jacques and his team identified an opportunity to improve the commercial value of their remote support environment as part of a broader technology optimization initiative.

The team began evaluating alternatives that could deliver the same enterprise-grade capabilities while offering stronger return on investment.

Key objectives included:

• Reduce remote support licensing costs

• Maintain or improve the remote support experience

• Simplify deployment and ongoing administration

• Support approximately 5,000 endpoints efficiently

• Provide a solution that could scale with future growth

• Deliver a seamless experience for both IT staff and end users

The team reviewed TeamViewer alongside several other remote support solutions before selecting Splashtop.

Following a successful evaluation, Ryman Healthcare standardized on Splashtop Remote Support to provide secure remote assistance across its Australian and New Zealand operations.

• Enterprise Remote Support Across Australia and New Zealand
  Splashtop enables Ryman Healthcare's infrastructure team to securely support users regardless of location. Engineers can remotely troubleshoot issues, perform maintenance, and assist employees across retirement villages, aged care facilities, and healthcare locations without requiring on-site visits.
  
  The ability to immediately connect to remote devices reduces delays in troubleshooting and allows the team to respond quickly whenever support is needed.

• Reliable Support for Approximately 5,000 Endpoints
  Today, the infrastructure team uses Splashtop to manage and support approximately 5,000 Windows and Android endpoints across a large, geographically distributed environment.
  
  Using unattended and attended remote access, technicians can quickly resolve issues, provide technical assistance, and perform day-to-day endpoint management through a reliable remote support platform.

• Straightforward Deployment and Rapid Adoption
  Deployment was simple and efficient, allowing the organization to transition from TeamViewer with minimal disruption.
  
  The infrastructure team was able to begin onboarding devices shortly after implementation, while support engineers quickly adopted the platform as part of their daily workflows.
  
  "The experience was smooth from evaluation through implementation. Deployment was straightforward, and our support teams adopted the platform quickly."

• Lower Total Cost of Ownership
  One of the most significant outcomes has been improved commercial value.
  
  By replacing TeamViewer with Splashtop, Ryman Healthcare reduced its licensing costs while continuing to provide the enterprise-grade remote support capabilities required across its environment.
  
  Rather than sacrificing functionality to reduce costs, the organization achieved a lower total cost of ownership while maintaining a high-quality support experience.

• Faster Response and Improved User Experience
  
  Fast remote connections allow engineers to begin troubleshooting immediately, helping reduce downtime for employees across Australia and New Zealand.
  
  Unattended remote access has become one of the team's most valuable capabilities, enabling support engineers to connect to devices without requiring extensive coordination with end users. This helps resolve issues more efficiently while minimizing disruption to frontline staff.

• Built to Scale
  As Ryman Healthcare continues to modernize its technology environment, Splashtop provides a scalable platform capable of supporting continued growth.
  
  With reliable performance, simple administration, and enterprise-grade security, the solution enables the infrastructure team to deliver consistent remote support across a large and distributed endpoint estate.
  

"We would recommend Splashtop to organizations looking for enterprise-grade remote support capabilities without enterprise-grade pricing. It provides strong functionality and excellent value for money." — Jacques Loubser, Technology Infrastructure Manager, Ryman Healthcare