Kyocera adds on-demand remote support for rugged devices with Splashtop SOS application
SAN JOSE, Calif., Thursday, November 19, 2020 – Splashtop Inc., the worldwide leader in remote access and support solutions, has extended its technology support to Kyocera’s rugged mobile phones in North America. After obtaining customer consent, Kyocera technicians will now be able to remotely access and take control of customers’ devices with the Splashtop SOS application to ensure faster more accurate tech support.
After downloading the Splashtop SOS app, Kyocera’s mobile customers simply open the app to get a unique session code to share with their Kyocera support technician. The technician can use the code to launch a remote access session to the Kyocera device.
Technicians will see the screen of the mobile phone on their own computer and, with a customer’s permission, be able to remotely control it to troubleshoot as if they were controlling the user’s phone in person.
“Kyocera has long been a leader in the rugged device market,” said Mark Lee, CEO, Splashtop. “With Splashtop, Kyocera can offer their customers immediate remote assistance to resolve issues as quickly as possible.”
“Security is of utmost importance, and knowing they have an existing customer base of 200,000 businesses worldwide — including banks, government, and law enforcement — securely using Splashtop for quick problem resolution was crucial to our decision to utilize Splashtop,” said Vipul Dalal, general manager at Kyocera’s Communications Equipment Group.
The Splashtop SOS app supports Kyocera’s rugged mobile devices, which are built with Mil-Spec 810G and IP68 waterproof protection for dependable communication in rough, often remote, working conditions. Tech support in remote locations can be challenging, but the SOS app can be utilized virtually anywhere.
After launching more than 100 waterproof and rugged mobile devices globally over the last 10+ years, Kyocera has built a legacy on delivering many “firsts” to the U.S. market and the world by combining Military Standard 810G-certified ruggedization and enterprise-grade security with a solution partner ecosystem, industry-specific applications, and innovative accessories. Kyocera has ultimately created a “Total Solution” offering that helps deliver a significantly lower total cost of ownership to a wide range of industries such as public safety, transportation, and construction. Learn more at https://kyoceramobile.com/
Splashtop delivers the best value and best-in-class, easy-to-use, and secure cloud-based and on-premises remote access solutions to more than 30+ million users worldwide – professionals, MSPs, IT, helpdesks, higher education institutions, and even government agencies.