Zendesk Remote Support Integration – Splashtop On-Demand Support (SOS)

Remote Access from Within Zendesk Support

Splashtop On-Demand Support (SOS) is now integrated with Zendesk Support! With just a few clicks, you can initiate a remote access session to your customer’s computer from within the Zendesk Support platform.

Key Features

  • Easily start a remote session to user’s computer from within a ticket. No install on the user’s computer needed.
  • Full Splashtop features are supported in a remote session, e.g. file transfer, remote reboot, chat, multi-monitor, copy-and-paste, share technician desktop, etc.
  • Automatically insert the session logs into the ticket after closing the support session.
  • Ensure compliance with Splashtop SOS security features including TLS and 256-bit encryption for all remote support sessions.

Get the Splashtop SOS integration app (available for free in the Zendesk Marketplace) to enable the use of Splashtop SOS within Zendesk Support. The SOS integration with Zendesk Support enables help desk / service desk professionals to provide quicker and more reliable support to their customers. Improve customer satisfaction and increase efficiency by integrating Splashtop SOS with your Zendesk Support account.

Get the Splashtop app in the Zendesk Marketplace and get Splashtop SOS Unlimited from Splashtop. Start your SOS Unlimited free trial today and try the integration yourself!

Resources

Splashtop Remote Access Solutions

Splashtop Business Access Remote Desktop Solution

Splashtop Business Access

Remote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »
Free Trial
No credit card required!
Buy Now
Starts at $5/month

Splashtop Remote Support

Splashtop Remote Support

Designed for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »
Free Trial
No credit card required!
Buy Now
From $25/month for 25 computers

Splashtop On-Demand Support

Splashtop On-Demand Support (SOS)

Designed for MSPs, helpdesk, and service providers to provide attended/ad hoc support to clients. No remote desktop software installation needed, support an unlimited number of devices. Connect to clients’ computers and mobile devices with a simple 9-digit code Learn More »
Free Trial
No credit card required!
Buy Now
Starts at $199/year

Splashtop Enterprise

Splashtop Enterprise Remote Support

The best value on-premise solution for remote access, remote control, and remote support to any device. Give you and your team highly secure remote access.
Learn More »