Freshservice and Splashtop Integration

Splashtop Remote Control from Within Freshservice

Using the Splashtop integration with Freshservice, your IT support, or help desk team can remotely support your users right from within Freshservice, using the Splashtop SOS service.

Splashtop – Freshservice Integration Demo

With the integration, you can initiate a remote desktop connection to your users’ computers to provide support directly from within the Freshservice ticket, with just a few clicks! When the remote access session is complete, session information is automatically logged into the ticket for future reference. Your users do not need to have any software pre-installed to be supported.

You’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted.

Splashtop also offers cloud as well as on-prem deployment options.

  • Splashtop SOS – Cloud Solution

  • With Splashtop SOS you can:
  • Provide remote support to your end-user by launching a remote session from your device and connecting to the end-user’s computer or mobile device with a 9-digit session code (with all SOS subscriptions).
  • Remotely support computers even without an end-user present (with SOS+10, SOS Unlimited, SOS Enterprise).
  • Integrate with Single Sign-On, remote into unattended Android devices, and get remote computer management features (only with SOS Enterprise).
  • Learn more about SOS cloud solutions
  • Splashtop SOS – On-Prem Solution

  • With Splashop’s on-premises solution, you can:
  • Install the Splashtop gateway in your DMZ or behind your firewall.
  • Provide attended/quick support to unmanaged computers with a 9-digit access code.
  • Get unattended, anytime remote access into your managed computers and Android devices.
  • Integrate with Active Directory to easily provision and authenticate user accounts.
  • Learn more about Splashtop’s on-prem solution

Get the Splashtop app from the Freshworks Marketplace ( cloud or on-prem ) and get Splashtop SOS from Splashtop. Start your SOS free trial today and try the integration yourself!

Resources

Support Article: Setting up and using Splashtop SOS with Freshservice

Additional Solutions

Get Splashtop Remote Support to have unattended remote access to your computers to provide support. Free trials available.

Splashtop Remote Access Solutions

Splashtop SOS

Splashtop SOS

Designed for helpdesk, and service providers to provide attended and unattended support to clients. No remote desktop software installation needed, support an unlimited number of devices. Connect to clients’ computers and mobile devices with a simple 9-digit code Learn More »
Free Trial
No credit card required!
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Starts at $199/year

Splashtop Enterprise

Splashtop Enterprise

The best value enterprise solution for secure remote access, remote control, and remote support to any device.
Learn More »

Splashtop Business Access Remote Desktop Solution

Splashtop Business Access

Remote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »
Free Trial
No credit card required!
Buy Now
Starts at $5/month

Splashtop Remote Support

Splashtop Remote Support

Designed for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »
Free Trial
No credit card required!
Buy Now
From $25/month for 25 computers