Using the Splashtop integration with Freshservice, your IT support, or help desk team can remotely support your users right from within Freshservice, using the Splashtop On-Demand Support (SOS) service.
Splashtop – Freshservice Integration Demo
With the integration, you can initiate a remote desktop connection to your users’ computers to provide support directly from within the Freshservice ticket, with just a few clicks! When the remote access session is complete, session information is automatically logged into the ticket for future reference. Your users do not need to have any software pre-installed to be supported.
You’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted.
Splashtop also offers cloud as well as on-prem deployment options.
Splashtop SOS – Cloud Solution
With Splashtop SOS you can:
Provide remote support to your end-user by launching a remote session from your device and connecting to the end-user’s computer or mobile device with a 9-digit session code (with all SOS subscriptions).
Remotely support computers even without an end-user present (with SOS+10, SOS Unlimited, SOS Enterprise).
Integrate with Single Sign-On, remote into unattended Android devices, and get remote computer management features (only with SOS Enterprise).
Get Splashtop Remote Support to have unattended remote access to your computers to provide support. Free trials available.
Splashtop Remote Access Solutions
Splashtop On-Demand Support (SOS)
Designed for MSPs, helpdesk, and service providers to provide attended/ad hoc support to clients. No remote desktop software installation needed, support an unlimited number of devices. Connect to clients’ computers and mobile devices with a simple 9-digit code Learn More »