When evaluating remote support solutions, it's important to choose a platform that aligns with your team’s scale, workflow, and security requirements. At Splashtop, two powerful options stand out: Splashtop Remote Support (SOS tier) and Splashtop Enterprise.
Both solutions offer fast, secure attended and unattended remote access across devices, including Windows, macOS, iOS, Android, and more. Each supports IT teams and service desks with core features like technician access, multi-monitor support, file transfer, session recording, and remote reboot capabilities. However, they are designed for different types of organizations and support models.
Splashtop Remote Support (SOS tier) is ideal for IT teams and MSPs that need an easy-to-deploy, technician-based solution for providing on-demand support and managing up to 300 unattended endpoints. It’s optimized for fast setup, intuitive operation, and essential support features at a highly competitive price.
In contrast, Splashtop Enterprise is built for large-scale environments that require advanced security controls, centralized administration, service desk workflows, and integrations such as SSO, SIEM, and SCIM. It’s the best choice for enterprises, educational institutions, and organizations in regulated industries that need to meet strict compliance requirements while supporting complex IT environments.
In the table below, you can compare the two options side-by-side to help you decide which one is the right fit for your needs.
Splashtop Remote Support (SOS tier) | ||
|---|---|---|
Attended + Unattended Access | Yes | Yes |
Attended support for mobile devices (Android/iOS) | Yes | Yes |
Features including file transfer, chat, session recording, logging, and multi-monitor support | Yes | Yes |
PSA ticketing and ITSM integration | Yes | Yes |
User role and access management | Yes | Yes |
User and computer grouping | Yes | Yes |
End-user remote access licensing | Yes | Yes |
Splashtop Antivirus powered by Bitdefender add-on | Yes | Yes |
Yes | Yes | |
Advanced security features like SSO, SIEM logging, IP whitelisting, cloud session recording, and more. | No | Yes |
Unattended Android access | No | Yes |
Advanced service desk workflow | No | Yes |
Ability to add-on Splashtop Augmented Reality and Splashtop Connector | No | Yes |
Contact us now to learn more about, schedule a demo, or start a free trial of Splashtop Enterprise!
