Because Grant saved substantially on remote access and support costs, St. Joseph’s could buy more Chromebooks and iPads for students. “We don’t have a big budget. I could cover more ground and get more done with Splashtop than I could with other products. It just made sense.”
Increased security and peace of mind
Schools in America have to be hypervigilant about security. “It's just horrifying to think that someone could infiltrate our school and harm the kids and the staff,” said Grant.
To that end, St. Joseph’s is using Splashtop to monitor security cameras. “My assistant uses Splashtop daily to diagnose and resolve problems. He also remotes into the guard house computer to check on surveillance cameras.”
During holidays or after working hours they can simply remote in, monitor the campus, and assist anyone who’s there. If necessary, they can also alert authorities to emergencies faster. They’ve caught everything from a door accidentally left open to a flooded basement after a hurricane.
“When the basement flooded after a hurricane, we were able to remote into the surveillance cameras and see the water damage. The whole lower level had flooded and there was an electrical panel underwater. With Splashtop, we could see if it was safe before we entered the building to assess further damage.” Grant added, “you wouldn’t normally think of using Splashtop in that way, but it’s worth its weight in gold for us.”
Increased cybersecurity too
It's not just the school’s physical security that Splashtop has improved, it’s also their cybersecurity.“ People don’t think about it, but schools are being targeted by ransomware too. Protecting our end users and our network is just as important as the rest of our work,” said Grant. Splashtop enables Grant and her partner to check on all school devices and make upgrades to ensure they’re as secure as possible.
St. Joseph’s “knight in shining armor"
Today Grant and her partner use Splashtop Enterprise to support around 300 devices (including iPads, Chromebooks, laptops and desktops). “We mainly use Splashtop for desktop support. If someone has a problem, we can easily diagnose it or resolve it without disrupting class.”
When staff members aren’t on campus, IT can still service their devices—even if their office is locked. Staff members also use remote access features while out of town or training new hires. “Our business manager uses Splashtop regularly now. He lives out-of-state and can remotely access files after-hours or while working from home.”
Looking back at the start of the pandemic, Grant is thankful she found Splashtop. “We look back now at everything that happened and how we’ve progressed through it, it’s surreal. I would say your product saved us during the pandemic. That’s the truth. It was our knight in shining armor.”