What is a Cookie?
A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. Web beacons, tags and scripts may be used in the Websites or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.
How to disable Cookies
If you want to learn more about cookies, or how to control, disable or delete them, please visit https://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.
Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.
We may use any of the following categories of cookies on the Websites as detailed below.
Each cookie falls within one of the four following categories:
|1. Essential Cookies||Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Website. For example, essential cookies help remember your preferences as you move around the Website.|
|2. Analytics Cookies||These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.|
|3. Functionality or Preference Cookies||During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of our services, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again.|
|4. Targeting or Advertising Cookies||These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites.|
List of Cookies used on the Websites:
|Website Name(s)||Cookie||Cookie Purpose||Cookie Duration||Category|
|All Websites||Google Doubleclick||Retargeting, optimization, reporting, and attribution of online advertising||2 months to 2 years||Analytics, Advertising, Targeting|
|All Websites||Retargeting, optimization, reporting, and attribution of online advertising||1 year||Analytics, Advertising, Targeting|
|All Websites||Google Analytics||Collects information about how visitors use the Websites, such as which website the user came from, the number of each user’s visits and how long a user stays on the Websites||2 years||Analytics|
|www.splashtop.com, my.splashtop.com, m360.splashtop.com, classroom.splashtop.com||Microsoft Bing||Optimization, reporting, and attribution of online advertising||6 months to 1 year||Analytics, Advertising|
|www.splashtop.com||CrazyEgg||Website analytics tool that gives us heatmaps and click data||1 year||Analytics|
|All sites (only on pages with embedded YouTube videos)||YouTube||YouTube video player||Up to 6 months||Analytics, Functionality, Preference|
|All Websites (only on pages with chat widget)||Acquire||Chat widget,continue chats between sessions||Up to 1 year||Functionality|
|All Websites||Act-On||Marketing automation software and forms, including the subscribe to newsletter form in the web page footer||1 year||Essential|
|my.splashtop.com, https://support-splashtoppersonal.splashtop.com, https://support-splashtopbusiness.splashtop.com, https://support-splashtopenterprise.splashtop.com, https://support-whiteboard.splashtop.com,||Zendesk||Holds session information for our Zendesk-based support sites||Session||Essential|
|my.splashtop.com, m360.splashtop.com, classroom.splashtop.com||New Relic||Measure Website performance||Session||Analytics|
|www.splashtop.com||Splashtop||Tracking language choice||3 months||Essential|
|my.splashtop.com, m360.splashtop.com, classroom.splashtop.com||Splashtop||Session information to keep track of who you are as you use a dashboard/web console site||Session||Essential|
Cookies Subject to Change
The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Cookies Used in Our Services
Updates to This Policy
If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Websites.
Last updated May, 2019