Splashtop Integration for HaloITSM

HaloITSM is a leading out-of-the-box IT Service Management (ITSM) platform, with fully web-based configuration and built-in best practice. The all-inclusive platform powers organizations across the globe, driving efficient ticket management and aligning IT delivery to the true needs of the business, present, and future.

Splashtop’s remote access integration provides an all-in-one ticketing and support solution.

Alleviate downtime and execute your service requests by enabling your technicians to access and take control of remote computers. Quickly troubleshoot and resolve issues directly from within HaloITSM console to exceed SLAs and improve end-user satisfaction.

Enhanced Windows and Android management features allow you to enable 1-to-many actions for APK push-install, remote file dispatch and advanced reporting. All Splashtop connections are protected with TLS and 256-bit AES encryption, and all user IDs and passwords are encrypted in flight and at rest.

The synergy between Halo and Splashtop empowers you to deliver superior support through a reliable, direct connection. Take advantage of Splashtop’s high performance features, including file transfer, remote reboot, system inventory and much more. Once a remote session is started, you will be automatically switched to the trusted and familiar Splashtop application.