Stuck in the Middle
How 250 IT teams revealed the real cost of reactive endpoint management—and what it takes to move past it.
250
Respondents
95%
Confidence Level
of orgs stuck in a partial‑automation middle state
of team time consumed by routine maintenance
avg annual maintenance labor cost per org
potential annual savings reaching autonomous-ready
The Core Finding
Most teams have already invested in automation. They're just not seeing the results.
72% of organizations are stuck in a middle state — tools are in place, but fragmentation and inconsistent automation prevent meaningful gains.
The Cost of Delayed Patching
Slow patching isn't just an IT problem anymore. It's showing up in premiums, audits, and board conversations.
In the past 12 months, organizations reported the following consequences of delayed patching:
80% of organizations are not meeting NIST's 24–72 hour patching benchmark for actively exploited vulnerabilities.
57%Security incident or confirmed compromise
52%Cyber insurance requirement, exception, or premium increase
48%Business downtime or user disruption
43%Failed audit or compliance finding
What's Inside the Report
- Why endpoint maintenance consumes over half of IT capacity — and accelerates at scale
- How reactive work is driving after-hours load, rework, and team burnout
- Why tool sprawl creates rework and makes automation feel too risky to trust
- The 6 operational shifts separating autonomous-ready teams from everyone else
- Maturity benchmarks to assess where your own team stands — and what it costs to stay stuck
See where your team stands
Download the research report — free. Benchmark your endpoint operations and find out what it takes to get unstuck.