Splashtop SOS (now Splashtop Remote Support) is a comprehensive remote support solution with endpoint management capabilities, enabling IT teams and helpdesks to deliver fast, multi-platform support globally. Technicians can access any device remotely, providing instant unattended support for managed computers and quick, on-demand support for unmanaged devices like end-user computers and mobile devices.
The Autonomous Endpoint Management add-on streamlines IT operations by automating routine tasks and ensuring endpoints remain secure, compliant, and up-to-date—all from a unified console. IT teams also have the option to add Remote Access licenses to enable end-users to work from anywhere with secure, high-performance remote sessions to workstations.
Splashtop Enterprise is an advanced solution with controls to strengthen your security posture, improve manageability and level up your remote support capabilities.
Let’s explore the differences between Splashtop Enterprise and Splashtop SOS (now Splashtop Remote Support).
Splashtop Enterprise (technician license) | ||
|---|---|---|
# of unattended computers per concurrent user license | 300 computers | Choose between 10 or 300 computers |
Onbeheerde remote support voor Windows-, Mac- en Linux-computers | ||
Beheerde Splashtop on-demand support (SOS) voor computers en mobiele apparaten | ||
Customize de SOS-app die uw klanten downloaden | ||
Launch an SOS session from within ticketing systems like ServiceNow, Freshservice, Freshdesk, Zendesk, Salesforce, Spiceworks Help Desk, Jira, and more | ||
Functies tijdens de sessie, zoals opnieuw opstarten en opnieuw verbinden, opnemen van sessies, ondersteuning voor meerdere monitoren, chatten, afdrukken op afstand, bestandsoverdracht (inclusief drag-and-drop) en meer | ||
In-sessie spraakoproep met eindgebruiker tijdens de remote sessie | ||
Simplify and automate endpoint management with policy enforcement, OS and third-party patch management, background diagnostic actions, proactive alerts, automated remediation via smart actions, inventory reporting, and more | Endpoint Management (Add-on) | Endpoint Management (Add-on) |
Schakel remote access voor eindgebruikers in | Purchase as many named Enterprise Remote Access licenses as you need | Purchase as many remote access licenses as you need |
Integratie met eenmalige aanmelding voor verificatie via Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite en TrustLogin | ||
Manageability and productivity features like granular permissions, group-based access, mic passthrough, USB device redirection, and more | ||
Advanced security features like SIEM logging, IP whitelisting, cloud session recording, watermarking and more | ||
Improved service desk workflow, with channels, technician transfer, and user-initiated support request from desktop or web | ||
Onbeheerde toegang tot Android-apparaten, waaronder smartphones, tablets, robuuste Android-apparaten, POS-apparaten, kiosken en settopboxen | ||
Ability to add-on Splashtop Augmented Reality and Splashtop Connector | ||
Kosten | Priced per concurrent user. Contact us for pricing. | Vanaf ¥40,800/year per concurrent user. |
Sign up for a free trial of either Splashtop Remote Support or Splashtop Enterprise!
