Splashtop SOS (now Splashtop Remote Support) is a comprehensive remote support solution with endpoint management capabilities, enabling IT teams and helpdesks to deliver fast, multi-platform support globally. Technicians can access any device remotely, providing instant unattended support for managed computers and quick, on-demand support for unmanaged devices like end-user computers and mobile devices.
The Autonomous Endpoint Management add-on streamlines IT operations by automating routine tasks and ensuring endpoints remain secure, compliant, and up-to-date—all from a unified console. IT teams also have the option to add Remote Access licenses to enable end-users to work from anywhere with secure, high-performance remote sessions to workstations.
Splashtop Enterprise is an advanced solution with controls to strengthen your security posture, improve manageability and level up your remote support capabilities.
Let’s explore the differences between Splashtop Enterprise and Splashtop SOS (now Splashtop Remote Support).
Splashtop Enterprise (technician license) | ||
|---|---|---|
# of unattended computers per concurrent user license | 300 computers | Choose between 10 or 300 computers |
Soporte remoto no supervisado a ordenadores Windows, Mac y Linux | ||
Splashtop on-demand support (SOS) supervisado a ordenadores y dispositivos móviles | ||
Personalizar la marca de la aplicación SOS que sus clientes descargan | ||
Launch an SOS session from within ticketing systems like ServiceNow, Freshservice, Freshdesk, Zendesk, Salesforce, Spiceworks Help Desk, Jira, and more | ||
Funciones de sesión, como el reinicio y la reconexión remotos, la grabación de la sesión, compatibilidad multimonitor, chat, impresión remota, transferencia de archivos (incluida la función de arrastrar y soltar), etc. | ||
Llamada de voz en sesión al usuario final durante la sesión remota | ||
Simplify and automate endpoint management with policy enforcement, OS and third-party patch management, background diagnostic actions, proactive alerts, automated remediation via smart actions, inventory reporting, and more | Endpoint Management (Add-on) | Endpoint Management (Add-on) |
Habilite el acceso remoto del usuario final | Purchase as many named Enterprise Remote Access licenses as you need | Purchase as many remote access licenses as you need |
Integración del inicio de sesión único que permite la autenticación a través de Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite y TrustLogin | ||
Manageability and productivity features like granular permissions, group-based access, mic passthrough, USB device redirection, and more | ||
Advanced security features like SIEM logging, IP whitelisting, cloud session recording, watermarking and more | ||
Improved service desk workflow, with channels, technician transfer, and user-initiated support request from desktop or web | ||
Acceso no supervisado a dispositivos Android, incluyendo smartphones, tabletas, dispositivos Android robustos, dispositivos POS, quioscos y decodificadores | ||
Ability to add-on Splashtop Augmented Reality and Splashtop Connector | ||
Costo | Priced per concurrent user. Contact us for pricing. | A partir de ¥40,800/year per concurrent user. |
Sign up for a free trial of either Splashtop Remote Support or Splashtop Enterprise!
