AnyDesk 自稱為「快速的遠端桌面應用程式」，並呼籲其網站訪客「重新想像遠端存取。」然而，這並不是市場上唯一的遠端存取軟體。這讓人不禁要問：AnyDesk 是用來做什麼的？它是我公司最佳的選擇嗎？
So, it’s time to explore the pros and cons of AnyDesk, its features, and how it compares to competitors like Splashtop. Let’s begin.
什麼是 AnyDesk？
AnyDesk is a remote access and support solution that lets users access and control their computers remotely. Like many remote access platforms, it provides cross-platform access and control via computers, smartphones, and tablets, which enables users to connect to their work computers when working remotely or on the go. This has made it a choice for remote workers and IT support teams, as it enables access to remote devices.
How Does AnyDesk Work?
At a basic level, AnyDesk works by creating a remote session between two devices through the AnyDesk client. One user runs or installs the application on their device, and the remote device is identified by a unique AnyDesk ID or a custom alias.
The typical workflow looks like this:
A user installs or launches the AnyDesk client: The software runs on the local and remote devices involved in the session. Depending on the use case, this may be a one-time support session or part of an ongoing remote access setup.
The remote device is identified by an AnyDesk ID or alias: Each endpoint has a unique identifier. This gives the connecting user a specific destination to enter when starting a session.
A remote user enters the ID to request access: The person initiating the connection types in the target device’s AnyDesk ID or alias and sends a session request.
The receiving user approves the connection: In an attended session, the person at the remote device typically sees a prompt and can grant or deny access. They may also control what permissions are allowed, such as screen viewing, keyboard and mouse control, file transfer, or clipboard access.
The remote session begins: Once approved, the connecting user can interact with the remote system based on the permissions granted. This is how IT teams troubleshoot issues, employees access office computers, or admins manage remote systems.
For unattended access, the workflow is slightly different. Admins or authorized users can configure access credentials in advance so approved users can connect without someone needing to accept the session each time. In business environments, this is often used for server management, after-hours support, and access to assigned workstations.
What Is AnyDesk Used For?
作為一個遠端存取和支援解決方案，AnyDesk 擁有多種用途，使其對多個行業的企業具有吸引力。這些包括：
IT support: 遠端支援軟體 讓 IT 支援人員能夠從任何地方連接到終端使用者的裝置，並使用他們選擇的裝置，這使得在遠端工作或支援遠端工作者時，提供支援、故障排除和維護變得輕而易舉。
遠端工作：遠端存取工具幫助遠端和混合工作者從他們偏好的裝置連接到工作電腦和專業工具。
Collaboration: 遠端存取允許多個使用者連接到同一裝置，從而可以在專案上進行安全的遠端協作。
伺服器管理：遠端存取讓管理員更容易管理伺服器的存取，從而提高安全性。
遠端訓練：遠端存取也可以是一個強大的訓練工具，因為它允許新員工在任何地方和任何裝置上進行實際操作訓練。
Key AnyDesk Features
AnyDesk includes a set of core remote desktop features designed for remote access, remote support, and basic collaboration. For IT teams and businesses evaluating the platform, it helps to look at these features in terms of day-to-day support workflows, device access needs, and administrative control.
Common AnyDesk features include:
Remote desktop control: Lets users connect to and control another computer over the internet. This is the core function for remote work, troubleshooting, and offsite support.
File transfer: Supports moving files between local and remote devices during a session, which can be useful for sending logs, installers, documents, or patches.
Unattended access: Allows authorized users to connect to a device when no one is physically present at the remote machine. This is commonly used for managed endpoints, servers, and after-hours IT maintenance.
Cross-platform access: AnyDesk is used across major platforms, making it possible to connect between different operating systems depending on the deployment scenario.
Address book: Helps users organize saved devices and contacts, which can simplify repeat connections for support teams or users accessing the same systems regularly.
Remote printing: In supported workflows, users can print documents from a remote session to a local printer.
Session recording: Lets organizations keep a record of remote sessions for documentation, internal review, or audit-related processes.
Permission controls: Admins or users can limit what a remote party is allowed to do during a session, such as controlling the keyboard and mouse or transferring files.
Collaboration tools: Depending on the use case, AnyDesk can support shared sessions and communication features that help technicians and end users work through issues together.
Is AnyDesk Free?
Yes, AnyDesk does offer a free option, but it is intended for personal use only. That can make it a workable choice for individual users who need occasional remote access to a home PC or want to help a friend or family member with a simple support issue.
For professional, commercial, or business use, AnyDesk requires a paid plan. This distinction matters for IT teams, support organizations, and businesses evaluating remote access tools for ongoing operations, since business use typically requires licensing, administrative controls, and support features that go beyond casual use.
The free version can be useful for light, non-commercial scenarios, but the AnyDesk free version comes with limitations that may affect reliability and manageability in a business environment, including:
Use restricted to personal, non-commercial purposes
Fewer business-oriented administrative and management capabilities
Limited suitability for standardized IT support workflows
Constraints that make it less practical for teams managing multiple users or devices
In practice, the free plan is best viewed as a basic entry point rather than a long-term option for organizations. If a business needs consistent remote support, unattended access across multiple endpoints, centralized oversight, or broader operational control, a paid plan is typically necessary.
AnyDesk Pricing: How Much Does AnyDesk Cost?
AnyDesk offers a free version for personal use, but business users need a paid plan. Its main paid plans include Solo, Standard, Advanced, and Ultimate.
Current listed pricing includes:
Solo: [$28.90/month], billed annually
Standard: [$49.90/month], billed annually
Advanced: [$111.90/month], billed annually
Ultimate: Custom pricing
AnyDesk’s pricing has also increased in recent years. Earlier listed pricing showed Solo at $24.90/month, Standard at $42.90/month, and Advanced at $90.90/month. Compared to those previous prices, the current listed rates represent increases of about 16% for Solo, 16% for Standard, and 23% for Advanced.
AnyDesk 安全嗎？探索潛在的安全風險
網路安全仍然是許多企業的首要任務，因此找到一個安全遠端存取解決方案是至關重要的——目標是讓使用者輕鬆連接到他們的裝置，而不是讓駭客和其他不法分子進入。
雖然 AnyDesk 確實包含許多安全功能，例如單一登入 (SSO)、雙重驗證和身份與存取管理 (IAM)，但過去曾發生過安全漏洞。在 2024 年 2 月，它遭受了一次網路攻擊，導致數千個認證被盜並在暗網上出售。雖然這個問題已經盡快得到解決，但AnyDesk 漏洞仍然需要注意。
此外，AnyDesk 詐騙一直是一個反覆出現的威脅，因為駭客和詐騙者利用它進行網路釣魚活動。
AnyDesk 的優缺點
雖然 AnyDesk 確實有很多優勢，但也有一些需要考慮的弱點。理解這兩者對於做出明智的購買決策非常重要。
使用 AnyDesk，使用者可以連接到他們的裝置並遠端工作。它包括檔案傳輸、遠端列印、Wake-on-LAN、連線錄製、多重驗證等功能。
However, there are also some downsides. AnyDesk users have reported concerns such as buggy performance, security risks, difficulty canceling, and a general lack of transparency from the company. While the free version may be tempting, its lack of features means users will only get the bare minimum functionality out of it and may want to invest in a more powerful solution.
AnyDesk Limitations for Business Use
AnyDesk can be useful for remote desktop access and remote support, but businesses should evaluate whether it fits the way their teams manage users, devices, security, and support workflows at scale.
Here are a few areas to consider:
Pricing and plan requirements can become more complex as teams grow: A plan that fits a small team may need to be reevaluated as the organization adds users, concurrent sessions, managed devices, or business features.
Security depends on consistent configuration and usage: Any remote access tool should be configured with strong authentication, permission controls, access policies, and user training. If employees grant access too broadly or admins do not enforce consistent settings, risk increases.
Administrative needs vary by organization: Businesses with multiple technicians, departments, or locations should confirm whether their plan includes the user management, permission controls, role oversight, and account administration they need.
Audit and support requirements may become more important at scale: IT teams may need detailed session visibility, consistent recording policies, clear accountability, and support workflows that align with internal policies or compliance expectations.
Remote support may require more than remote desktop access: Some teams need more than the ability to connect to a device. They may need structured technician workflows, attended and unattended support options, service desk processes, and centralized controls for day-to-day help desk operations.
Endpoint management may be a separate requirement: Businesses that also need visibility into device health, patch status, software inventory, alerts, or remediation may need endpoint management capabilities in addition to remote access.
In practice, AnyDesk may not be the best fit when an organization wants to standardize remote work access, IT support, and endpoint management under a broader operational workflow. That is often when IT decision-makers start comparing alternatives based on administration, security controls, support processes, endpoint visibility, and long-term cost predictability.
When Should You Consider an AnyDesk Alternative?
Teams and businesses should consider AnyDesk alternatives when remote access becomes part of a broader IT workflow.
That usually happens when teams need more than the ability to connect to a device. They may need stronger administration, more predictable costs, better support workflows, or endpoint management capabilities that help IT teams keep distributed devices secure and operational.
You may want to compare AnyDesk alternatives if:
Your IT team supports employees, customers, or managed devices across multiple locations.
You need centralized control over users, devices, permissions, and technician access.
You want clearer visibility into support activity, session history, and remote access usage.
Your organization needs both attended support and unattended access for day-to-day IT operations.
Pricing becomes harder to predict as you add users, sessions, managed devices, or business features.
You want remote access and endpoint management capabilities in a more unified workflow.
Your team needs visibility into device health, patch status, software inventory, alerts, or remediation.
Splashtop 如何在效能、安全性和成本上超越 AnyDesk
If you’re considering investing in a powerful remote access solution, then you'll want the best AnyDesk alternative. When you compare the reviews, features, pricing, support, and more, one name stands out above the rest: Splashtop.
Splashtop 的遠端存取和支援解決方案能夠從任何裝置、任何地方快速、無縫且強大的遠端連接，讓團隊、員工和 IT 人員在移動中高效工作。Splashtop 一直以來因其可靠性、高效能和客戶支援而受到用戶的高度讚譽，成為一個受歡迎的選擇（這是有原因的）。
Splashtop 也以安全性為設計重點，擁有多種先進的安全功能，包括多重驗證、連線閒置逾時、遠端連接通知、入侵檢測和防禦機制等。因此，Splashtop 完全符合多種標準和法規，包括 ISO/IEC 27001、SOC 2、GDPR 等，使其成為各行各業企業的安全選擇。
As for the cost, Splashtop is one of the most price-effective solutions on the market. Splashtop’s pricing begins at $6/month for the Solo plan, and even the higher-tiered Performance plan is only $13/month – nearly a third of what AnyDesk charges for its Standard plan!
為什麼使用者更喜歡 Splashtop 而不是 AnyDesk：來自真實客戶的見解
當然，功能和價格的比較是好的，但最重要的是客戶的評價。
當你查看評論時，Splashtop 一直獲得高客戶評分，在 Capterra、Trustpilot 和 Gartner Peer Insights 上的平均評分為 4.7 分（滿分 5 分），高於 AnyDesk。
使用者喜歡 Splashtop，稱讚它的易用性、功能、效率、客戶支援和價格實惠。那些從 AnyDesk 轉換到 Splashtop 的人強烈推薦它。那麼，既然 Splashtop 可以完成所有功能，為什麼還要下載 AnyDesk 呢？
尋找更安全且更實惠的遠端存取解決方案？今天就開始使用 Splashtop 吧！
當你想要一個可靠、實惠且高效的遠端存取解決方案時，選擇是顯而易見的。Splashtop 提供無與倫比的遠端存取功能和用戶友好的介面，並由一個出色的客戶支援團隊支持，價格對任何企業都負擔得起。
使用 Splashtop，您的員工可以隨時隨地存取他們的遠端裝置，無論是在家中的筆記型電腦、咖啡店的智慧型手機，還是機場的平板電腦。IT 支援人員可以遠端存取終端使用者裝置，使遠端故障排除如同面對面支援一樣簡單。這使得整個組織的員工可以隨時隨地輕鬆地工作和協作專案。
Ready to experience Splashtop for yourself? Get started with a free trial today.
