AnyDesk si presenta come “la veloce applicazione per desktop remoto” e invita i visitatori del suo sito web a “reinventare l'accesso remoto.” Tuttavia, non è l'unico software per accesso remoto sul mercato. Questo solleva la domanda: A cosa serve AnyDesk, ed è la scelta migliore per la mia azienda?
So, it’s time to explore the pros and cons of AnyDesk, its features, and how it compares to competitors like Splashtop. Let’s begin.
Cos'è AnyDesk?
AnyDesk is a remote access and support solution that lets users access and control their computers remotely. Like many remote access platforms, it provides cross-platform access and control via computers, smartphones, and tablets, which enables users to connect to their work computers when working remotely or on the go. This has made it a choice for remote workers and IT support teams, as it enables access to remote devices.
How Does AnyDesk Work?
At a basic level, AnyDesk works by creating a remote session between two devices through the AnyDesk client. One user runs or installs the application on their device, and the remote device is identified by a unique AnyDesk ID or a custom alias.
The typical workflow looks like this:
A user installs or launches the AnyDesk client: The software runs on the local and remote devices involved in the session. Depending on the use case, this may be a one-time support session or part of an ongoing remote access setup.
The remote device is identified by an AnyDesk ID or alias: Each endpoint has a unique identifier. This gives the connecting user a specific destination to enter when starting a session.
A remote user enters the ID to request access: The person initiating the connection types in the target device’s AnyDesk ID or alias and sends a session request.
The receiving user approves the connection: In an attended session, the person at the remote device typically sees a prompt and can grant or deny access. They may also control what permissions are allowed, such as screen viewing, keyboard and mouse control, file transfer, or clipboard access.
The remote session begins: Once approved, the connecting user can interact with the remote system based on the permissions granted. This is how IT teams troubleshoot issues, employees access office computers, or admins manage remote systems.
For unattended access, the workflow is slightly different. Admins or authorized users can configure access credentials in advance so approved users can connect without someone needing to accept the session each time. In business environments, this is often used for server management, after-hours support, and access to assigned workstations.
What Is AnyDesk Used For?
Come soluzione di accesso e supporto remoto, AnyDesk ha diversi usi che lo rendono attraente per le aziende in diversi settori. Questi includono:
IT support: Assistenza computerizzata a distanza, supporto remoto, teleassistenza software consente agli agenti di supporto IT di connettersi ai dispositivi degli utenti finali da qualsiasi luogo, sui loro dispositivi preferiti, rendendo facile fornire supporto, risoluzione dei problemi e manutenzione quando si lavora a distanza o si supportano lavoratori remoti.
Lavoro remoto: Gli strumenti di accesso remoto aiutano i lavoratori remoti e ibridi a connettersi ai loro computer di lavoro e strumenti specializzati dai loro dispositivi preferiti.
Collaborazione: L'accesso remoto consente a più utenti di connettersi allo stesso dispositivo, permettendo una collaborazione remota sicura sui progetti.
Amministrazione del server: L'accesso remoto facilita agli amministratori la gestione dell'accesso ai loro server, migliorando così la sicurezza.
Formazione a distanza: L'accesso remoto può anche essere un potente strumento di formazione, poiché consente ai nuovi dipendenti di ricevere formazione pratica da qualsiasi luogo e su qualsiasi dispositivo.
Key AnyDesk Features
AnyDesk includes a set of core remote desktop features designed for remote access, remote support, and basic collaboration. For IT teams and businesses evaluating the platform, it helps to look at these features in terms of day-to-day support workflows, device access needs, and administrative control.
Common AnyDesk features include:
Remote desktop control: Lets users connect to and control another computer over the internet. This is the core function for remote work, troubleshooting, and offsite support.
File transfer: Supports moving files between local and remote devices during a session, which can be useful for sending logs, installers, documents, or patches.
Unattended access: Allows authorized users to connect to a device when no one is physically present at the remote machine. This is commonly used for managed endpoints, servers, and after-hours IT maintenance.
Cross-platform access: AnyDesk is used across major platforms, making it possible to connect between different operating systems depending on the deployment scenario.
Address book: Helps users organize saved devices and contacts, which can simplify repeat connections for support teams or users accessing the same systems regularly.
Remote printing: In supported workflows, users can print documents from a remote session to a local printer.
Session recording: Lets organizations keep a record of remote sessions for documentation, internal review, or audit-related processes.
Permission controls: Admins or users can limit what a remote party is allowed to do during a session, such as controlling the keyboard and mouse or transferring files.
Collaboration tools: Depending on the use case, AnyDesk can support shared sessions and communication features that help technicians and end users work through issues together.
Is AnyDesk Free?
Yes, AnyDesk does offer a free option, but it is intended for personal use only. That can make it a workable choice for individual users who need occasional remote access to a home PC or want to help a friend or family member with a simple support issue.
For professional, commercial, or business use, AnyDesk requires a paid plan. This distinction matters for IT teams, support organizations, and businesses evaluating remote access tools for ongoing operations, since business use typically requires licensing, administrative controls, and support features that go beyond casual use.
The free version can be useful for light, non-commercial scenarios, but the AnyDesk free version comes with limitations that may affect reliability and manageability in a business environment, including:
Use restricted to personal, non-commercial purposes
Fewer business-oriented administrative and management capabilities
Limited suitability for standardized IT support workflows
Constraints that make it less practical for teams managing multiple users or devices
In practice, the free plan is best viewed as a basic entry point rather than a long-term option for organizations. If a business needs consistent remote support, unattended access across multiple endpoints, centralized oversight, or broader operational control, a paid plan is typically necessary.
AnyDesk Pricing: How Much Does AnyDesk Cost?
AnyDesk offers a free version for personal use, but business users need a paid plan. Its main paid plans include Solo, Standard, Advanced, and Ultimate.
Current listed pricing includes:
Solo: [$28.90/month], billed annually
Standard: [$49.90/month], billed annually
Advanced: [$111.90/month], billed annually
Ultimate: Custom pricing
AnyDesk’s pricing has also increased in recent years. Earlier listed pricing showed Solo at $24.90/month, Standard at $42.90/month, and Advanced at $90.90/month. Compared to those previous prices, the current listed rates represent increases of about 16% for Solo, 16% for Standard, and 23% for Advanced.
AnyDesk è sicuro? Esplorare i potenziali rischi per la sicurezza
La sicurezza informatica rimane una priorità assoluta per molte aziende, quindi è fondamentale trovare una soluzione di accesso remoto sicura: l'obiettivo è permettere agli utenti di connettersi facilmente ai loro dispositivi, non lasciare entrare hacker e altri malintenzionati.
Anche se AnyDesk include molte funzionalità di sicurezza, come l'autenticazione singola (SSO), l'autenticazione a due fattori e la gestione delle identità e degli accessi (IAM), ha subito violazioni della sicurezza in passato. A febbraio 2024, ha subito un attacco informatico che ha portato al furto e alla vendita di migliaia di credenziali sul dark web. Anche se questo è stato affrontato il più rapidamente possibile, la vulnerabilità di AnyDesk è ancora importante da tenere presente.
Inoltre, le truffe AnyDesk sono state una minaccia ricorrente, poiché hacker e truffatori lo hanno sfruttato per campagne di phishing.
Pro e contro di AnyDesk
Anche se AnyDesk ha molti punti di forza, ha anche diverse debolezze che devono essere considerate. Comprendere entrambi è importante per prendere una decisione d'acquisto informata.
Con AnyDesk, gli utenti possono connettersi ai loro dispositivi e lavorare a distanza. Include funzionalità come trasferimento di file, stampa remota, Wake-on-LAN, registrazione delle sessioni, autenticazione multi-fattore e altro ancora.
However, there are also some downsides. AnyDesk users have reported concerns such as buggy performance, security risks, difficulty canceling, and a general lack of transparency from the company. While the free version may be tempting, its lack of features means users will only get the bare minimum functionality out of it and may want to invest in a more powerful solution.
AnyDesk Limitations for Business Use
AnyDesk can be useful for remote desktop access and remote support, but businesses should evaluate whether it fits the way their teams manage users, devices, security, and support workflows at scale.
Here are a few areas to consider:
Pricing and plan requirements can become more complex as teams grow: A plan that fits a small team may need to be reevaluated as the organization adds users, concurrent sessions, managed devices, or business features.
Security depends on consistent configuration and usage: Any remote access tool should be configured with strong authentication, permission controls, access policies, and user training. If employees grant access too broadly or admins do not enforce consistent settings, risk increases.
Administrative needs vary by organization: Businesses with multiple technicians, departments, or locations should confirm whether their plan includes the user management, permission controls, role oversight, and account administration they need.
Audit and support requirements may become more important at scale: IT teams may need detailed session visibility, consistent recording policies, clear accountability, and support workflows that align with internal policies or compliance expectations.
Remote support may require more than remote desktop access: Some teams need more than the ability to connect to a device. They may need structured technician workflows, attended and unattended support options, service desk processes, and centralized controls for day-to-day help desk operations.
Endpoint management may be a separate requirement: Businesses that also need visibility into device health, patch status, software inventory, alerts, or remediation may need endpoint management capabilities in addition to remote access.
In practice, AnyDesk may not be the best fit when an organization wants to standardize remote work access, IT support, and endpoint management under a broader operational workflow. That is often when IT decision-makers start comparing alternatives based on administration, security controls, support processes, endpoint visibility, and long-term cost predictability.
When Should You Consider an AnyDesk Alternative?
Teams and businesses should consider AnyDesk alternatives when remote access becomes part of a broader IT workflow.
That usually happens when teams need more than the ability to connect to a device. They may need stronger administration, more predictable costs, better support workflows, or endpoint management capabilities that help IT teams keep distributed devices secure and operational.
You may want to compare AnyDesk alternatives if:
Your IT team supports employees, customers, or managed devices across multiple locations.
You need centralized control over users, devices, permissions, and technician access.
You want clearer visibility into support activity, session history, and remote access usage.
Your organization needs both attended support and unattended access for day-to-day IT operations.
Pricing becomes harder to predict as you add users, sessions, managed devices, or business features.
You want remote access and endpoint management capabilities in a more unified workflow.
Your team needs visibility into device health, patch status, software inventory, alerts, or remediation.
Come Splashtop supera AnyDesk in termini di prestazioni, sicurezza e costo
If you’re considering investing in a powerful remote access solution, then you'll want the best AnyDesk alternative. When you compare the reviews, features, pricing, support, and more, one name stands out above the rest: Splashtop.
Le soluzioni di accesso e supporto remoto di Splashtop consentono una connettività remota rapida, senza interruzioni e forte da qualsiasi dispositivo, ovunque, permettendo a team, dipendenti e agenti IT di lavorare in modo efficiente mentre sono in movimento. Splashtop riceve costantemente grandi elogi dagli utenti, grazie alla sua affidabilità, alte prestazioni e supporto clienti, rendendolo una scelta popolare (e a ragione).
Splashtop è anche progettato con la sicurezza in mente e ha una vasta gamma di funzionalità di sicurezza avanzate, tra cui autenticazione multi-fattore, timeout di inattività della sessione, notifiche di connessione remota, meccanismi di rilevamento e difesa dalle intrusioni e altro ancora. Di conseguenza, Splashtop è pienamente conforme a una vasta gamma di standard e regolamenti, tra cui ISO/IEC 27001, SOC 2, RGPD e altro, rendendolo una scelta sicura per le aziende di diversi settori.
As for the cost, Splashtop is one of the most price-effective solutions on the market. Splashtop’s pricing begins at $6/month for the Solo plan, and even the higher-tiered Performance plan is only $13/month – nearly a third of what AnyDesk charges for its Standard plan!
Perché gli utenti preferiscono Splashtop a AnyDesk: approfondimenti da clienti reali
Certo, confrontare funzionalità e prezzi va bene, ma ciò che conta di più è ciò che dicono i clienti.
Quando guardi le recensioni, Splashtop riceve costantemente valutazioni elevate dai clienti, con una media di 4,7 su 5 su Capterra, Trustpilot e Gartner Peer Insights, ottenendo punteggi più alti di AnyDesk.
Gli utenti adorano Splashtop e lo elogiano per la sua facilità d'uso, le funzionalità, l'efficienza, l'assistenza clienti e la convenienza. Coloro che sono passati da AnyDesk a Splashtop lo consigliano vivamente. Quindi, perché scaricare AnyDesk quando Splashtop può fare tutto?
Cerchi una soluzione di accesso remoto più sicura e conveniente? Inizia con Splashtop oggi stesso!
Quando vuoi una soluzione di accesso remoto affidabile, conveniente ed efficiente, la scelta è chiara. Splashtop offre funzionalità di accesso remoto senza pari e un'interfaccia facile da usare, supportata da un incredibile team di supporto clienti e disponibile a un prezzo accessibile a qualsiasi azienda.
Con Splashtop, i tuoi dipendenti possono accedere ai loro dispositivi remoti ovunque vadano, che stiano lavorando da un laptop a casa, uno smartphone al bar o un tablet all'aeroporto. Gli agenti di supporto IT possono accedere da remoto ai dispositivi degli utenti finali, rendendo la risoluzione dei problemi remoti facile come il supporto in loco. Questo rende facile per i dipendenti di un'organizzazione lavorare e collaborare su progetti in qualsiasi momento e ovunque.
Ready to experience Splashtop for yourself? Get started with a free trial today.
