AnyDesk se présente comme "l'application de bureau à distance rapide" et invite les visiteurs de son site à "ré-imaginer l'accès à distance." Cependant, ce n'est pas le seul logiciel d'accès à distance sur le marché. Cela soulève la question : À quoi sert AnyDesk, et est-ce le meilleur choix pour mon entreprise ?
So, it’s time to explore the pros and cons of AnyDesk, its features, and how it compares to competitors like Splashtop. Let’s begin.
Qu'est-ce qu'AnyDesk ?
AnyDesk is a remote access and support solution that lets users access and control their computers remotely. Like many remote access platforms, it provides cross-platform access and control via computers, smartphones, and tablets, which enables users to connect to their work computers when working remotely or on the go. This has made it a choice for remote workers and IT support teams, as it enables access to remote devices.
How Does AnyDesk Work?
At a basic level, AnyDesk works by creating a remote session between two devices through the AnyDesk client. One user runs or installs the application on their device, and the remote device is identified by a unique AnyDesk ID or a custom alias.
The typical workflow looks like this:
A user installs or launches the AnyDesk client: The software runs on the local and remote devices involved in the session. Depending on the use case, this may be a one-time support session or part of an ongoing remote access setup.
The remote device is identified by an AnyDesk ID or alias: Each endpoint has a unique identifier. This gives the connecting user a specific destination to enter when starting a session.
A remote user enters the ID to request access: The person initiating the connection types in the target device’s AnyDesk ID or alias and sends a session request.
The receiving user approves the connection: In an attended session, the person at the remote device typically sees a prompt and can grant or deny access. They may also control what permissions are allowed, such as screen viewing, keyboard and mouse control, file transfer, or clipboard access.
The remote session begins: Once approved, the connecting user can interact with the remote system based on the permissions granted. This is how IT teams troubleshoot issues, employees access office computers, or admins manage remote systems.
For unattended access, the workflow is slightly different. Admins or authorized users can configure access credentials in advance so approved users can connect without someone needing to accept the session each time. In business environments, this is often used for server management, after-hours support, and access to assigned workstations.
What Is AnyDesk Used For?
En tant que solution d'accès et de support à distance, AnyDesk a plusieurs utilisations qui le rendent attrayant pour les entreprises de plusieurs industries. Celles-ci incluent :
Support TI: logiciel de support à distance permet aux agents de support TI de se connecter aux appareils des utilisateurs finaux depuis n'importe où, sur les appareils de leur choix, facilitant ainsi le support, le dépannage et la maintenance lors du travail à distance ou du soutien aux travailleurs à distance.
Travail à distance: Les outils d'accès à distance aident les travailleurs à distance et hybrides à se connecter à leurs ordinateurs de travail et outils spécialisés depuis leurs appareils préférés.
Collaboration: L'accès à distance permet à plusieurs utilisateurs de se connecter au même appareil, permettant une collaboration à distance sécurisée sur des projets.
Administration de serveur: L'accès à distance facilite la gestion de l'accès à leurs serveurs par les administrateurs, améliorant ainsi la sécurité.
Formation à distance: L'accès à distance peut également être un outil de formation puissant, car il permet aux nouveaux employés de recevoir une formation pratique de n'importe où et sur n'importe quel appareil.
Key AnyDesk Features
AnyDesk includes a set of core remote desktop features designed for remote access, remote support, and basic collaboration. For IT teams and businesses evaluating the platform, it helps to look at these features in terms of day-to-day support workflows, device access needs, and administrative control.
Common AnyDesk features include:
Remote desktop control: Lets users connect to and control another computer over the internet. This is the core function for remote work, troubleshooting, and offsite support.
File transfer: Supports moving files between local and remote devices during a session, which can be useful for sending logs, installers, documents, or patches.
Unattended access: Allows authorized users to connect to a device when no one is physically present at the remote machine. This is commonly used for managed endpoints, servers, and after-hours IT maintenance.
Cross-platform access: AnyDesk is used across major platforms, making it possible to connect between different operating systems depending on the deployment scenario.
Address book: Helps users organize saved devices and contacts, which can simplify repeat connections for support teams or users accessing the same systems regularly.
Remote printing: In supported workflows, users can print documents from a remote session to a local printer.
Session recording: Lets organizations keep a record of remote sessions for documentation, internal review, or audit-related processes.
Permission controls: Admins or users can limit what a remote party is allowed to do during a session, such as controlling the keyboard and mouse or transferring files.
Collaboration tools: Depending on the use case, AnyDesk can support shared sessions and communication features that help technicians and end users work through issues together.
Is AnyDesk Free?
Yes, AnyDesk does offer a free option, but it is intended for personal use only. That can make it a workable choice for individual users who need occasional remote access to a home PC or want to help a friend or family member with a simple support issue.
For professional, commercial, or business use, AnyDesk requires a paid plan. This distinction matters for IT teams, support organizations, and businesses evaluating remote access tools for ongoing operations, since business use typically requires licensing, administrative controls, and support features that go beyond casual use.
The free version can be useful for light, non-commercial scenarios, but the AnyDesk free version comes with limitations that may affect reliability and manageability in a business environment, including:
Use restricted to personal, non-commercial purposes
Fewer business-oriented administrative and management capabilities
Limited suitability for standardized IT support workflows
Constraints that make it less practical for teams managing multiple users or devices
In practice, the free plan is best viewed as a basic entry point rather than a long-term option for organizations. If a business needs consistent remote support, unattended access across multiple endpoints, centralized oversight, or broader operational control, a paid plan is typically necessary.
AnyDesk Pricing: How Much Does AnyDesk Cost?
AnyDesk offers a free version for personal use, but business users need a paid plan. Its main paid plans include Solo, Standard, Advanced, and Ultimate.
Current listed pricing includes:
Solo: [$28.90/month], billed annually
Standard: [$49.90/month], billed annually
Advanced: [$111.90/month], billed annually
Ultimate: Custom pricing
AnyDesk’s pricing has also increased in recent years. Earlier listed pricing showed Solo at $24.90/month, Standard at $42.90/month, and Advanced at $90.90/month. Compared to those previous prices, the current listed rates represent increases of about 16% for Solo, 16% for Standard, and 23% for Advanced.
AnyDesk est-il sécurisé ? Exploration des Risques Potentiels de Sécurité
La cybersécurité reste une priorité absolue pour de nombreuses entreprises, il est donc essentiel de trouver une solution d'accès à distance sécurisé – l'objectif est de permettre aux utilisateurs de se connecter facilement à leurs appareils, sans laisser entrer les hackers et autres acteurs malveillants.
Bien que AnyDesk inclue de nombreuses fonctionnalités de sécurité, telles que l'authentification unique (SSO (authentification unique)), l'authentification à deux facteurs et la gestion des identités et des accès (IAM), il a connu des violations de sécurité par le passé. En février 2024, il a subi une cyberattaque qui a entraîné le vol et la vente de milliers de données d'identification sur le dark web. Bien que cela ait été traité aussi rapidement que possible, la vulnérabilité d'AnyDesk reste importante à connaître.
De plus, les arnaques AnyDesk ont été une menace récurrente, car des pirates et des escrocs l'ont exploité pour des campagnes de phishing.
Avantages et inconvénients d'AnyDesk
Bien qu'AnyDesk ait de nombreux atouts, il présente également plusieurs faiblesses qui doivent être prises en compte. Comprendre les deux est important pour prendre une décision d'achat éclairée.
Avec AnyDesk, les utilisateurs peuvent se connecter à leurs appareils et travailler à distance. Il inclut des fonctionnalités telles que le transfert de fichiers, l'impression à distance, Wake-on-LAN, l'enregistrement de session, l'authentification multi-facteurs, et plus encore.
However, there are also some downsides. AnyDesk users have reported concerns such as buggy performance, security risks, difficulty canceling, and a general lack of transparency from the company. While the free version may be tempting, its lack of features means users will only get the bare minimum functionality out of it and may want to invest in a more powerful solution.
AnyDesk Limitations for Business Use
AnyDesk can be useful for remote desktop access and remote support, but businesses should evaluate whether it fits the way their teams manage users, devices, security, and support workflows at scale.
Here are a few areas to consider:
Pricing and plan requirements can become more complex as teams grow: A plan that fits a small team may need to be reevaluated as the organization adds users, concurrent sessions, managed devices, or business features.
Security depends on consistent configuration and usage: Any remote access tool should be configured with strong authentication, permission controls, access policies, and user training. If employees grant access too broadly or admins do not enforce consistent settings, risk increases.
Administrative needs vary by organization: Businesses with multiple technicians, departments, or locations should confirm whether their plan includes the user management, permission controls, role oversight, and account administration they need.
Audit and support requirements may become more important at scale: IT teams may need detailed session visibility, consistent recording policies, clear accountability, and support workflows that align with internal policies or compliance expectations.
Remote support may require more than remote desktop access: Some teams need more than the ability to connect to a device. They may need structured technician workflows, attended and unattended support options, service desk processes, and centralized controls for day-to-day help desk operations.
Endpoint management may be a separate requirement: Businesses that also need visibility into device health, patch status, software inventory, alerts, or remediation may need endpoint management capabilities in addition to remote access.
In practice, AnyDesk may not be the best fit when an organization wants to standardize remote work access, IT support, and endpoint management under a broader operational workflow. That is often when IT decision-makers start comparing alternatives based on administration, security controls, support processes, endpoint visibility, and long-term cost predictability.
When Should You Consider an AnyDesk Alternative?
Teams and businesses should consider AnyDesk alternatives when remote access becomes part of a broader IT workflow.
That usually happens when teams need more than the ability to connect to a device. They may need stronger administration, more predictable costs, better support workflows, or endpoint management capabilities that help IT teams keep distributed devices secure and operational.
You may want to compare AnyDesk alternatives if:
Your IT team supports employees, customers, or managed devices across multiple locations.
You need centralized control over users, devices, permissions, and technician access.
You want clearer visibility into support activity, session history, and remote access usage.
Your organization needs both attended support and unattended access for day-to-day IT operations.
Pricing becomes harder to predict as you add users, sessions, managed devices, or business features.
You want remote access and endpoint management capabilities in a more unified workflow.
Your team needs visibility into device health, patch status, software inventory, alerts, or remediation.
Comment Splashtop Surpasse AnyDesk en Performance, Sécurité et Coût
If you’re considering investing in a powerful remote access solution, then you'll want the best AnyDesk alternative. When you compare the reviews, features, pricing, support, and more, one name stands out above the rest: Splashtop.
Les solutions d'accès et de support à distance de Splashtop permettent une connectivité à distance rapide, transparente et solide depuis n'importe quel appareil, n'importe où, permettant aux équipes, employés et agents TI de travailler efficacement en déplacement. Splashtop reçoit constamment des éloges de la part des utilisateurs, grâce à sa fiabilité, ses performances élevées et son support client, ce qui en fait un choix populaire (et pour de bonnes raisons).
Splashtop est également conçu avec la sécurité à l'esprit et dispose d'une large gamme de fonctionnalités de sécurité avancées, y compris l'authentification multi-facteurs, le délai d'inactivité de session, les notifications de connexion à distance, les mécanismes de détection et de défense contre les intrusions, et plus encore. En conséquence, Splashtop est entièrement conforme à un large éventail de normes et de réglementations, y compris ISO/IEC 27001, SOC 2, RGPD, et plus encore, ce qui en fait un choix sécurisé pour les entreprises de tous secteurs.
As for the cost, Splashtop is one of the most price-effective solutions on the market. Splashtop’s pricing begins at $6/month for the Solo plan, and even the higher-tiered Performance plan is only $13/month – nearly a third of what AnyDesk charges for its Standard plan!
Pourquoi les Utilisateurs Préfèrent Splashtop à AnyDesk : Témoignages de Clients Réels
Bien sûr, comparer les fonctionnalités et les prix est bien beau, mais ce qui compte le plus, c'est ce que disent les clients.
Lorsque vous regardez les avis, Splashtop reçoit constamment des évaluations élevées de la part des clients, avec une moyenne de 4,7 sur 5 sur Capterra, Trustpilot et Gartner Peer Insights, surpassant AnyDesk.
Les utilisateurs adorent Splashtop et louent sa facilité d’utilisation, ses fonctionnalités, son efficacité, son service client et son prix abordable. Ceux qui sont passés d’AnyDesk à Splashtop le recommandent vivement. Alors, pourquoi télécharger AnyDesk quand Splashtop peut tout faire ?
Vous cherchez une Solution d'Accès à Distance Plus Sûre et Plus Abordable ? Commencez avec Splashtop Aujourd'hui !
Lorsque vous voulez une solution d'accès à distance fiable, abordable et efficace, le choix est clair. Splashtop offre des fonctionnalités d'accès à distance inégalées et une interface conviviale, soutenue par une équipe de support client incroyable et disponible à un prix abordable pour toute entreprise.
Avec Splashtop, vos employés peuvent accéder à leurs appareils distants où qu'ils aillent, qu'ils travaillent depuis un ordinateur portable à la maison, un smartphone au café, ou une tablette à l'aéroport. Les agents de support TI peuvent accéder à distance aux appareils des utilisateurs finaux, rendant le dépannage à distance aussi simple que le support en personne. Cela permet aux employés d'une organisation de travailler et de collaborer facilement sur des projets à tout moment, n'importe où.
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