AnyDesk se presenta como "la aplicación de escritorio remoto más rápida" y llama a los visitantes de su sitio web a "re-imaginar el acceso remoto." Sin embargo, no es el único software de acceso remoto en el mercado. Esto plantea la pregunta: ¿Para qué se usa AnyDesk, y es la mejor opción para mi empresa?
So, it’s time to explore the pros and cons of AnyDesk, its features, and how it compares to competitors like Splashtop. Let’s begin.
¿Qué es AnyDesk?
AnyDesk is a remote access and support solution that lets users access and control their computers remotely. Like many remote access platforms, it provides cross-platform access and control via computers, smartphones, and tablets, which enables users to connect to their work computers when working remotely or on the go. This has made it a choice for remote workers and IT support teams, as it enables access to remote devices.
How Does AnyDesk Work?
At a basic level, AnyDesk works by creating a remote session between two devices through the AnyDesk client. One user runs or installs the application on their device, and the remote device is identified by a unique AnyDesk ID or a custom alias.
The typical workflow looks like this:
A user installs or launches the AnyDesk client: The software runs on the local and remote devices involved in the session. Depending on the use case, this may be a one-time support session or part of an ongoing remote access setup.
The remote device is identified by an AnyDesk ID or alias: Each endpoint has a unique identifier. This gives the connecting user a specific destination to enter when starting a session.
A remote user enters the ID to request access: The person initiating the connection types in the target device’s AnyDesk ID or alias and sends a session request.
The receiving user approves the connection: In an attended session, the person at the remote device typically sees a prompt and can grant or deny access. They may also control what permissions are allowed, such as screen viewing, keyboard and mouse control, file transfer, or clipboard access.
The remote session begins: Once approved, the connecting user can interact with the remote system based on the permissions granted. This is how IT teams troubleshoot issues, employees access office computers, or admins manage remote systems.
For unattended access, the workflow is slightly different. Admins or authorized users can configure access credentials in advance so approved users can connect without someone needing to accept the session each time. In business environments, this is often used for server management, after-hours support, and access to assigned workstations.
What Is AnyDesk Used For?
Como una solución de acceso y soporte remoto, AnyDesk tiene varios usos que lo hacen atractivo para empresas en múltiples industrias. Estos incluyen:
Soporte de TI: Software de soporte remoto permite a los agentes de soporte de TI conectarse a los dispositivos de los usuarios finales desde cualquier lugar, en sus dispositivos preferidos, facilitando el soporte, la resolución de problemas y el mantenimiento cuando se trabaja de forma remota o se apoya a trabajadores remotos.
Trabajo remoto: Las herramientas de acceso remoto ayudan a los trabajadores remotos e híbridos a conectarse a sus computadoras de trabajo y herramientas especializadas desde sus dispositivos preferidos.
Colaboración: El acceso remoto permite que varios usuarios se conecten al mismo dispositivo, permitiendo una colaboración remota segura en proyectos.
Administración de servidores: El acceso remoto facilita a los administradores gestionar el acceso a sus servidores, mejorando así la seguridad.
Capacitación remota: El acceso remoto también puede ser una herramienta de capacitación poderosa, ya que permite a los nuevos empleados recibir capacitación práctica desde cualquier lugar y en cualquier dispositivo.
Key AnyDesk Features
AnyDesk includes a set of core remote desktop features designed for remote access, remote support, and basic collaboration. For IT teams and businesses evaluating the platform, it helps to look at these features in terms of day-to-day support workflows, device access needs, and administrative control.
Common AnyDesk features include:
Remote desktop control: Lets users connect to and control another computer over the internet. This is the core function for remote work, troubleshooting, and offsite support.
File transfer: Supports moving files between local and remote devices during a session, which can be useful for sending logs, installers, documents, or patches.
Unattended access: Allows authorized users to connect to a device when no one is physically present at the remote machine. This is commonly used for managed endpoints, servers, and after-hours IT maintenance.
Cross-platform access: AnyDesk is used across major platforms, making it possible to connect between different operating systems depending on the deployment scenario.
Address book: Helps users organize saved devices and contacts, which can simplify repeat connections for support teams or users accessing the same systems regularly.
Remote printing: In supported workflows, users can print documents from a remote session to a local printer.
Session recording: Lets organizations keep a record of remote sessions for documentation, internal review, or audit-related processes.
Permission controls: Admins or users can limit what a remote party is allowed to do during a session, such as controlling the keyboard and mouse or transferring files.
Collaboration tools: Depending on the use case, AnyDesk can support shared sessions and communication features that help technicians and end users work through issues together.
Is AnyDesk Free?
Yes, AnyDesk does offer a free option, but it is intended for personal use only. That can make it a workable choice for individual users who need occasional remote access to a home PC or want to help a friend or family member with a simple support issue.
For professional, commercial, or business use, AnyDesk requires a paid plan. This distinction matters for IT teams, support organizations, and businesses evaluating remote access tools for ongoing operations, since business use typically requires licensing, administrative controls, and support features that go beyond casual use.
The free version can be useful for light, non-commercial scenarios, but the AnyDesk free version comes with limitations that may affect reliability and manageability in a business environment, including:
Use restricted to personal, non-commercial purposes
Fewer business-oriented administrative and management capabilities
Limited suitability for standardized IT support workflows
Constraints that make it less practical for teams managing multiple users or devices
In practice, the free plan is best viewed as a basic entry point rather than a long-term option for organizations. If a business needs consistent remote support, unattended access across multiple endpoints, centralized oversight, or broader operational control, a paid plan is typically necessary.
AnyDesk Pricing: How Much Does AnyDesk Cost?
AnyDesk offers a free version for personal use, but business users need a paid plan. Its main paid plans include Solo, Standard, Advanced, and Ultimate.
Current listed pricing includes:
Solo: [$28.90/month], billed annually
Standard: [$49.90/month], billed annually
Advanced: [$111.90/month], billed annually
Ultimate: Custom pricing
AnyDesk’s pricing has also increased in recent years. Earlier listed pricing showed Solo at $24.90/month, Standard at $42.90/month, and Advanced at $90.90/month. Compared to those previous prices, the current listed rates represent increases of about 16% for Solo, 16% for Standard, and 23% for Advanced.
¿Es AnyDesk seguro? Explorando los posibles riesgos de seguridad
La ciberseguridad sigue siendo una prioridad para muchas empresas, por lo que es vital encontrar una solución de acceso remoto segura: el objetivo es permitir que los usuarios se conecten fácilmente a sus dispositivos, no dejar entrar a hackers y otros actores malintencionados.
Aunque AnyDesk incluye muchas características de seguridad, como inicio de sesión único (SSO), autenticación de dos factores y Gestión de Identidad y Acceso (IAM), ha experimentado brechas de seguridad en el pasado. En febrero de 2024, sufrió un ciberataque que resultó en el robo y venta de miles de credenciales en la dark web. Aunque esto se abordó lo más rápido posible, la vulnerabilidad de AnyDesk sigue siendo importante tenerla en cuenta.
Además, las estafas de AnyDesk han sido una amenaza recurrente, ya que hackers y estafadores la han explotado para campañas de phishing.
Pros y contras de AnyDesk
Aunque AnyDesk tiene muchas fortalezas, también tiene varias debilidades que deben considerarse. Entender ambas es importante para tomar una decisión de compra informada.
Con AnyDesk, los usuarios pueden conectarse a sus dispositivos y trabajar de forma remota. Incluye características como transferencia de archivos, impresión remota, Wake-on-LAN, grabación de sesiones, autenticación multifactor y más.
However, there are also some downsides. AnyDesk users have reported concerns such as buggy performance, security risks, difficulty canceling, and a general lack of transparency from the company. While the free version may be tempting, its lack of features means users will only get the bare minimum functionality out of it and may want to invest in a more powerful solution.
AnyDesk Limitations for Business Use
AnyDesk can be useful for remote desktop access and remote support, but businesses should evaluate whether it fits the way their teams manage users, devices, security, and support workflows at scale.
Here are a few areas to consider:
Pricing and plan requirements can become more complex as teams grow: A plan that fits a small team may need to be reevaluated as the organization adds users, concurrent sessions, managed devices, or business features.
Security depends on consistent configuration and usage: Any remote access tool should be configured with strong authentication, permission controls, access policies, and user training. If employees grant access too broadly or admins do not enforce consistent settings, risk increases.
Administrative needs vary by organization: Businesses with multiple technicians, departments, or locations should confirm whether their plan includes the user management, permission controls, role oversight, and account administration they need.
Audit and support requirements may become more important at scale: IT teams may need detailed session visibility, consistent recording policies, clear accountability, and support workflows that align with internal policies or compliance expectations.
Remote support may require more than remote desktop access: Some teams need more than the ability to connect to a device. They may need structured technician workflows, attended and unattended support options, service desk processes, and centralized controls for day-to-day help desk operations.
Endpoint management may be a separate requirement: Businesses that also need visibility into device health, patch status, software inventory, alerts, or remediation may need endpoint management capabilities in addition to remote access.
In practice, AnyDesk may not be the best fit when an organization wants to standardize remote work access, IT support, and endpoint management under a broader operational workflow. That is often when IT decision-makers start comparing alternatives based on administration, security controls, support processes, endpoint visibility, and long-term cost predictability.
When Should You Consider an AnyDesk Alternative?
Teams and businesses should consider AnyDesk alternatives when remote access becomes part of a broader IT workflow.
That usually happens when teams need more than the ability to connect to a device. They may need stronger administration, more predictable costs, better support workflows, or endpoint management capabilities that help IT teams keep distributed devices secure and operational.
You may want to compare AnyDesk alternatives if:
Your IT team supports employees, customers, or managed devices across multiple locations.
You need centralized control over users, devices, permissions, and technician access.
You want clearer visibility into support activity, session history, and remote access usage.
Your organization needs both attended support and unattended access for day-to-day IT operations.
Pricing becomes harder to predict as you add users, sessions, managed devices, or business features.
You want remote access and endpoint management capabilities in a more unified workflow.
Your team needs visibility into device health, patch status, software inventory, alerts, or remediation.
Cómo Splashtop supera a AnyDesk en rendimiento, seguridad y costo
If you’re considering investing in a powerful remote access solution, then you'll want the best AnyDesk alternative. When you compare the reviews, features, pricing, support, and more, one name stands out above the rest: Splashtop.
Las soluciones de acceso y soporte remoto de Splashtop permiten una conectividad remota rápida, fluida y fuerte desde cualquier dispositivo, en cualquier lugar, empoderando a equipos, empleados y agentes de TI para trabajar eficientemente mientras están en movimiento. Splashtop recibe constantemente grandes elogios de los usuarios, gracias a su fiabilidad, alto rendimiento y soporte al cliente, convirtiéndolo en una opción popular (y con razón).
Splashtop también está diseñado con la seguridad en mente y cuenta con una amplia gama de características de seguridad avanzadas, incluyendo autenticación multifactor, tiempo de espera de sesión inactiva, notificaciones de conexión remota, mecanismos de detección y defensa contra intrusiones, y más. Como resultado, Splashtop cumple completamente con una amplia gama de estándares y regulaciones, incluyendo ISO/IEC 27001, SOC 2, RGPD, y más, lo que lo convierte en una opción segura para empresas de diversos sectores.
As for the cost, Splashtop is one of the most price-effective solutions on the market. Splashtop’s pricing begins at $6/month for the Solo plan, and even the higher-tiered Performance plan is only $13/month – nearly a third of what AnyDesk charges for its Standard plan!
Por qué los usuarios prefieren Splashtop sobre AnyDesk: Perspectivas de clientes reales
Por supuesto, comparar características y precios está muy bien, pero lo que más importa es lo que dicen los clientes.
Cuando miras las reseñas, Splashtop recibe consistentemente altas calificaciones de los clientes, con un promedio de 4.7 de 5 en Capterra, Trustpilot y Gartner Peer Insights, superando a AnyDesk.
A los usuarios les encanta Splashtop y lo elogian por su facilidad de uso, sus funciones, su eficiencia, su atención al cliente y su asequibilidad. Quienes se han cambiado de AnyDesk a Splashtop lo recomiendan encarecidamente. Entonces, ¿por qué descargarse AnyDesk cuando Splashtop puede hacerlo todo?
¿Buscas una solución de acceso remoto más segura y asequible? ¡Comienza con Splashtop hoy!
Cuando quieres una solución de acceso remoto confiable, asequible y eficiente, la elección es clara. Splashtop ofrece características de acceso remoto inigualables y una interfaz fácil de usar, respaldada por un increíble equipo de soporte al cliente y disponible a un precio asequible para cualquier empresa.
Con Splashtop, tus empleados pueden acceder a sus dispositivos remotos dondequiera que vayan, ya sea que estén trabajando desde una laptop en casa, un smartphone en la cafetería o una tablet en el aeropuerto. Los agentes de soporte de TI pueden acceder remotamente a los dispositivos de los usuarios finales, haciendo que la resolución de problemas remota sea tan fácil como el soporte en persona. Esto facilita que los empleados de toda una organización trabajen y colaboren en proyectos en cualquier momento y lugar.
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