飛濺的合作夥伴與新鮮工作發佈新的遠端支援集成

このコンテンツは、参考のみを目的としてAIを使用して自動翻訳されました。矛盾や曖昧な点がある場合は、オリジナルの英語版が正式な情報源として優先されます。

Freshworks用戶現在可以使用Splashtop SOS服務從票證中遠端存取其客戶的電腦。

加州聖荷西，2020 年 1 月 14 日 – Splashtop Inc. 是遠端存取、協作和遠端支援解決方案全球領導者，已與 Freshworks 整合，為 Freshworks 的使用者帶來快速、可靠且安全的遠端支援解決方案 ITSM 軟體 Freshservice 和 Freshworks 客戶支援軟體 Freshdesk。透過 Splashtop 整合，代理商將能夠立即連接並控制其使用者的電腦以提供支援，而這些都在 Freshworks 內部j運作。

The integration enables the use of Splashtop On-Demand Support (Splashtop SOS) from within a ticket on Freshservice or Freshdesk. With a simple click, the technician can generate a unique link that they can send to their client. By following the link, the client downloads and runs the SOS app which gives the technician full access and control of their device.

用於新鮮工作的飛濺頂部SOS主要功能

單擊以從Freshworks上的Freshservice或Freshdesk票證中啟動快速的遠端支援連線，而無需在客戶端設備上進行任何安裝
遠端存取和控制無限數量的Windows和Mac電腦
充分利用Splashtop SOS中的支持功能，例如文件傳輸，遠端重新啟動，聊天，共享技術人員桌面等
自動將遠端存取連線的詳細信息記錄到票證中，以支持審核要求

“我們很高興將Splashtop帶入Freshworks，” Splashtop首席執行官Mark Lee說。 “ Splashtop SOS是最有價值的遠端支援解決方案。通過選擇Splashtop而不是其他更昂貴的遠端支援產品，Freshservice和Freshdesk用戶最多可以節省70%或更多。此外，他們將獲得所需的所有工具，以便能夠為客戶提供更快的支持，從而提高效率和客戶滿意度。”

“今天的客戶要求與服務團隊進行最佳互動。與Splashtop的集成為IT支援增加了價值，並使代理商能夠提供實際支援，而不受地理限制，“Freshworks全球合作夥伴關係副總裁Anand Venkatraman說。 “生鮮廠市場已經成為創新的溫床，這種整合就是解決關鍵業務問題的一個例子。

Availability
The Splashtop SOS integration apps with Freshservice and Freshdesk are available for free in the Freshworks Marketplace. The integration apps work with Splashtop SOS with the PSA Ticketing & ITSM integration add-on. Splashtop SOS is available to purchase or try free from the Splashtop web site. More information, including set up instructions, can be found at: https://www.splashtop.com/partners/integrations/freshservice and https://www.splashtop.com/partners/integrations/freshdesk

About Splashtop SOS
Splashtop SOS makes providing remote support simple. Connect to users’ Windows, Mac, iOS, and Android devices with a simple session code. No need to waste time or money traveling to a user’s physical location; just remote into it and take control the second you’re needed. Diagnose and fix the issue fast and leave your customers happy. A free trial is available at: https://www.splashtop.com/sos.

About Splashtop
Based in Silicon Valley, Splashtop Inc. delivers best value and best-in-class remote computer access and collaboration solutions. Splashtop remote desktop services enable people to access their apps and data from any device, anywhere. Splashtop remote support services enable IT and MSPs to support computers, mobile, industrial equipment, and Internet of things (IoT). Splashtop on-demand support solutions enable support and help desk teams to remotely access computers as well as iOS and Android devices to provide support. Splashtop collaboration services, including Mirroring360 and Classroom, enable effective screen sharing, one-to-many, across devices. More than 20 million users enjoy Splashtop products. Learn more at https://www.splashtop.com

About Freshworks Marketplace
Freshworks Marketplace is the SaaS industry’s first fully-integrated customer engagement partner ecosystem. Launched in 2018, the Marketplace consists of 350+ partners across 40+ countries who resell, customize, and implement solutions and support customers worldwide. Freshworks Marketplace features over 700 apps developed by ISVs (Independent Software Vendors) and SIs (Systems Integrators).

About Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,500+ team members work in offices throughout the world. For more information visit www.freshworks.com