Splashtop SOS (now Splashtop Remote Support) is a comprehensive remote support solution with endpoint management capabilities, enabling IT teams and helpdesks to deliver fast, multi-platform support globally. Technicians can access any device remotely, providing instant unattended support for managed computers and quick, on-demand support for unmanaged devices like end-user computers and mobile devices.
The Autonomous Endpoint Management add-on streamlines IT operations by automating routine tasks and ensuring endpoints remain secure, compliant, and up-to-date—all from a unified console. IT teams also have the option to add Remote Access licenses to enable end-users to work from anywhere with secure, high-performance remote sessions to workstations.
Splashtop Enterprise is an advanced solution with controls to strengthen your security posture, improve manageability and level up your remote support capabilities.
Let’s explore the differences between Splashtop Enterprise and Splashtop SOS (now Splashtop Remote Support).
Splashtop Enterprise (technician license) | ||
|---|---|---|
# of unattended computers per concurrent user license | 300 computers | Choose between 10 or 300 computers |
對Windows，Mac和Linux電腦的無人值守遠端支援 | ||
向電腦和移動裝置提供了Splashtop按需支持（SOS） | ||
自定義品牌客戶下載的SOS應用 | ||
Launch an SOS session from within ticketing systems like ServiceNow, Freshservice, Freshdesk, Zendesk, Salesforce, Spiceworks Help Desk, Jira, and more | ||
連線中的功能，例如遠端重新引導和重新連接，連線記錄，多顯示器支援，聊天，遠端列印，檔案傳輸（包括拖放）等等 | ||
在遠程會話期間對最終用戶的會話中語音呼叫 | ||
Simplify and automate endpoint management with policy enforcement, OS and third-party patch management, background diagnostic actions, proactive alerts, automated remediation via smart actions, inventory reporting, and more | Endpoint Management (Add-on) | Endpoint Management (Add-on) |
啟用最終用戶遠端存取 | Purchase as many named Enterprise Remote Access licenses as you need | Purchase as many remote access licenses as you need |
單一登錄集成支持通過Okta，Azure AD，ADFS，JumpCloud，OneLogin，Workspace ONE，G-Suite和TrustLogin進行身份驗證 | ||
Manageability and productivity features like granular permissions, group-based access, mic passthrough, USB device redirection, and more | ||
Advanced security features like SIEM logging, IP whitelisting, cloud session recording, watermarking and more | ||
Improved service desk workflow, with channels, technician transfer, and user-initiated support request from desktop or web | ||
無人值守訪問Android設備，包括智能手機，平板電腦，堅固的Android設備，POS設備，信息亭和機頂盒 | ||
Ability to add-on Splashtop Augmented Reality and Splashtop Connector | ||
成本 | Priced per concurrent user. Contact us for pricing. | 起始價 ¥40,800/year per concurrent user. |
Sign up for a free trial of either Splashtop Remote Support or Splashtop Enterprise!
