Remote Support Solutions for MSPs and IT – Splashtop Enterprise vs. Splashtop Remote Support Premium

Splashtop Enterprise vs. Splashtop SOS Unlimited

Managed Service Providers (MSPs) perform the critical task of supporting and managing their clients’ computing infrastructure ensuring security, reliability, and uptime. It is a competitive landscape and MSPs have to continuously find ways to increase their margins. Splashtop’s remote support solutions have helped many MSPs around the globe reduce their costs, scale their business, and increase revenue.

Splashtop Remote Support is the #1 solution for MSPs to be able to remotely support and manage endpoints. Unlike remote monitoring and management (RMM) tools, Splashtop Remote Support is cost-effective and offers the capabilities that MSPs require to effectively support their clients. Its’ premium features not only allow technicians to remotely support computers with features like remote control, proactive monitoring, 1-to-many actions, and more but also allow them to resell remote access by taking advantage of the 50 secondary users included (more end-user licenses can be purchased), enabling ‘work-from-anywhere’ for their end-users.

With the newly launched Splashtop Enterprise, Splashtop takes remote support and remote access capabilities to the next level. Splashtop Enterprise is the next-gen all-in-one remote access solution for internal IT teams, helpdesks, as well as MSPs. It offers robust security, enterprise-class features, the ability to also support unmanaged devices, and integrates seamlessly into existing IT environments, ticketing systems, and technician workflows. It also provides the flexibility to choose the number of named end-user remote access licenses and concurrent technician remote support licenses.

Let’s explore the differences between Splashtop Enterprise and Splashtop Remote Support Premium.

Splashtop Enterprise
(technician license)
Splashtop Remote Support Premium
Unattended remote support to Windows, Mac, and Linux computers
Splashtop Enterprise
Splashtop Remote Support Premium
Remote computer management features like Windows updates, system reboot, and remote command
Splashtop Enterprise
Splashtop Remote Support Premium
Unattended access to Android devices including smartphones, tablets, rugged Android devices, POS devices, kiosks and set top boxes
Splashtop Enterprise
Splashtop Remote Support Premium
Instantly execute or schedule 1-to-Many actions to multiple endpoints simultaneously
Splashtop Enterprise
System reboot and Windows updates included. Mass deployment, remote command, and script execution are available on request.
Splashtop Remote Support Premium
System reboot, Windows updates, mass deployment, remote command, and script execution
Attended Splashtop on-demand support (SOS) to computers and mobile devices
Splashtop Enterprise
Can have up to 10 concurrent SOS sessions to computers and iOS, Android, and Chrome devices.
Splashtop Remote Support Premium
Only a single concurrent SOS session is allowed. Does not support accessing iOS/Android devices, custom branding, reboot-and-reconnect
In-session features like remote reboot and reconnect, session recording, multi-monitor support, chat, remote print, file transfer (including Drag-and-Drop), and more
Splashtop Enterprise
Splashtop Remote Support Premium
Set up alerts to monitor computer status, software installation, memory usage, and more
Splashtop Enterprise
Splashtop Remote Support Premium
Single sign-on integration enabling authentication through Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite, and TrustLogin
Splashtop Enterprise
Splashtop Remote Support Premium
Schedule times for when individuals or group of students can have access to computers
Splashtop Enterprise
Splashtop Remote Support Premium
Launch an SOS session from within ticketing systems like Autotask PSA, ServiceNow, Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and more
Splashtop Enterprise
Splashtop Remote Support Premium
Enable end-user remote access
Splashtop Enterprise
Purchase as many named end-user licenses as you need
Splashtop Remote Support Premium
Up to 50 secondary user licenses included per account. Additional licenses can be purchased.
Additional features for end-user access and management
Splashtop Enterprise
Granular permissions, group-based access, mic passthrough, USB device redirection, and more
Splashtop Remote Support Premium
Cost
Splashtop Enterprise
Priced per concurrent technician. Each concurrent technician license can access 200 computers. Contact us for pricing.
Splashtop Remote Support Premium
Priced per endpoint at $479/year for 25 computers and unlimited technicians.
Free Trial
Splashtop Enterprise
Contact us to start a free trial
Splashtop Remote Support Premium
Try it for free now

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