Splashtop On-Demand Support (SOS)

Remote support made simple – Connect to your users’ Windows, Mac, and now iOS and Android devices with a simple session code

Free Trial
No credit card required!
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Starts at $17 / month
Sales – +1.408.886.7177
Support – +1.408.610.1631
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On-demand attended remote support solution for help desks and support

Watch overview video

  • High PerformanceHigh Performance
  • Connect with Session CodeAccess with Session Code
  • Robust SecurityRobust Security
  • CollaborationCollaboration
  • User ManagementUser Management
  • File TransferFile Transfer
  • ChatChat
  • Access Mobile DevciesSupport Mobile Devices
  • Easy DeploymentIntegration with PSA
  • Custom BrandingCustom Branding

Unbeatable Price

Simple, cost-effective, and powerful alternative to TeamViewer (save 50%, guaranteed), LogMeIn Rescue, or GoToAssist

Three packages to choose from – All with unlimited on-demand remote support + your choice of additional access to unattended computers.

  • SOS

  • $17/ month
    Billed at $199 / concurrent tech / year
  • Support unlimited devices on-demand
  • SOS+10

  • $19/ month
    Billed at $219 / concurrent tech / year
  • Support unlimited devices on-demand
    +
    10 unattended computers per tech license
    (e.g. 3 tech licenses = 30 unattended computers)
Best Value
  • SOS Unlimited

  • $34/ month
    Billed at $399 / concurrent tech / year
  • Support unlimited devices on-demand
    +
    Unlimited unattended computers per tech license
    (Buy now and get unlimited endpoints!)
    +
    Integration with PSA ticketing and ITSM solutions
    including ServiceNow and Freshservice
All prices shown in USD

All packages include

  • Access with session code
  • High performance
  • Two users into one computer
  • Share my desktop
  • Support iOS and Android devices*
  • Robust security
  • File transfer (including Drag-and-Drop)
  • Remote reboot and reconnect
  • Session recording
  • Custom branding
  • Multi monitor support
  • Chat
  • User management
*Limited Time: Includes FREE Mobile Add-On Pack. Remotely support iOS and Android devices.

Bitdefender Endpoint Security

Available now as an add-on to your Splashtop SOS+10 or SOS Unlimited package.
Learn more

Number of Endpoints Introductory Special – Save 20-34%
5-100 $1.20 / endpoint / month ($1.50 value)
105-3000 $0.99 / endpoint / month ($1.50 value)
3000+ Contact Us

Frequently Asked Questions

+ What is a technician/user?
SOS is licensed on a concurrent user basis. For each technician/user license you purchase, you can have up to 10 users on your account and any one of those users may use SOS on one device at a time to run remote access sessions. With two licenses, two users (out of 20) can use SOS from one device each.
+ What is attended vs. unattended support?
Attended support is access to a remote computer or mobile device while the user is present, after they run the access app and give you a 9-digit access code. Unattended support is anytime access where you install a steamer agent on the remote Windows or Mac computer, so you can access it at any time, even if the user isn’t present.
+ How many computers or devices can I access at once?
From your computer, you can simultaneously access up to 10 computers and devices at a time. From the Splashtop App on mobile devices or Chrome browser, you can access one computer/device at a time.
+ Can two people access a remote computer at the same time?
Yes, with the unattended support feature of SOS+10 or SOS Unlimited. (Requires two user licenses)
+ How can I upgrade or add to an existing subscription?
In your my.splashtop.com web console, click your name in the upper right corner, and select Subscriptions.
+ Do you offer monthly subscriptions?
Our subscriptions are all billed yearly so we can offer the lowest prices.
+ Where Can I Download Splashtop?

Install the Splashtop Business App on the Windows, Mac, Chromebook, iOS, and Android devices you want to remote from.

Instruct your end-user to go to sos.splashtop.com to run the SOS app and generate their session code.

Access with session code

Access with session code
Access end users’ Windows and Mac computers with a simple 9-digit session code for on-demand support.
Support Mobile Devices

Support Mobile Devices
Remotely view your customers’ iOS (11 or later) and Android (5 or later) phones and tablets to resolve issues quickly, Remotely control most Samsung, LG, and Lenovo Android devices.
Custom Branding

Custom Branding
Customize the SOS app that your customers download with your own logo, color, instructions, and company name. Learn more
High Performance

High Performance
Splashtop SOS uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality and fast connections.
Robust Security

Robust Security
All remote sessions are protected by security features including TLS and 256-bit AES encryption, device authentication and two-step verification. Connections, file transfers, and management events are logged. Learn more about GDPR and HIPAA standards compliance.
Multi-to-Multi Monitor

Multi-to-Multi Monitor
View multiple remote screens from multi-monitor systems at the same time, including multi-to-one and multi-to-multi. Even multi-monitor for Mac!
Two users into one computer

Two users into one computer
Two members of a team can remotely access a computer at the same time. Requires 2 user licenses.
File Transfer

File Transfer
Transfer files quickly thanks to our fast and secure connections.You can drag-and-drop files between computers and also transfer files without starting a remote session!
Chat

Chat
Chat with the user at the remote computer while in a session or outside a session.
Share My Desktop

Share My Desktop
Broadcast your Windows desktop in view-only mode via a simple web link that can be viewed in almost any web browser. No app download or plug-in required.
Remote Reboot

Remote Reboot
Reboot the remote computer from your Splashtop app or web console. Choose Normal or Safe Mode reboot.
Session Recording

Session Recording
Record remote access sessions. Use the Screen Recording button in your remote access window to start and stop recording. All recordings are saved to your local computer.
User Management

User Management
Invite users and set their roles and access permissions.
Elevate to admin

Elevate to admin
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC and perform all the admin-level operations.
Integration with PSA & Ticketing

Integration with Ticketing & ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, and Spiceworks Help Desk. Get easy access to starting an SOS session.
Powerful Add-On to MDM/EMM Solutions

Powerful Add-On to MDM/EMM Solutions
If you use MDM or EMM solutions such as AirWatch, XenMobile, MobileIron, MaaS360, etc., use SOS to view and control your users’ mobile devices in real-time for support or training. Contact us for more details.
Deploy & Manage Bitdefender Antivirus

Deploy & Manage Bitdefender Antivirus
Purchase, deploy and manage Bitdefender Antimalware Security Tools on your managed Windows computers from within Splashtop SOS+10 or SOS Unlimited (not available in standard SOS). View protection status, last scan time, threat count, and more. Low monthly pricing. Learn More.

What users are saying

“Splashtop SOS provides everything we need in an on-demand support application. It’s easy to use for our customers and the price can’t be beat. Highly recommend!”

— Colin Pearce, Founder, Inderly

SOS Reviews

Get started with a free SOS Trial or Buy Now!

Free Trial
No credit card required!
Buy Now
Starts at $199/yr

About Splashtop

Headquartered in San Jose, California and founded in 2006. Splashtop delivers the best-value remote access, remote support, and screen mirroring solutions. Splashtop remote access solutions are used by tens of thousands of businesses and more than 20 million users for more than 500 million sessions.

Why are our prices so low?

Splashtop is committed to providing the best value in remote computer access at prices up to 80% less than the competition. We do it with a hardworking team and our solutions cost less because we spend less on marketing and rely on our happy customers to help spread the word. Thanks for your support.