Allow your IT admin to access this computer

  1. A small program is being downloaded to this computer right now.
    If the download didn’t start, click one of the links below to download manually.
  2. Launch the downloaded program.
    It may be in your Downloads folder.
  3. Give the 9-digit number to your IT admin.

When you want to end the support session, be sure to quit the program.

This ensures your computer cannot be remotely accessed any more until you download and run the program again.

Allow your IT admin to access this iOS device

  1. Install the Splashtop On-Demand Support (SOS) app from the App Store.
  2. Launch the SOS app.
  3. Give the 9-digit number to your IT admin.

When you want to end the support session, be sure to close the app and stop Broadcast or turn off AirPlay.

Having trouble using the app? Click here to watch the setup tutorial.

Allow your IT admin to access this Android device

  1. Install the Splashtop On-Demand Support (SOS) app from the Google Play Store.
  2. Launch the SOS – Splashtop app.
  3. Give the 9-digit number to your IT admin.

When you want to end the support session, be sure to close the app.

Having trouble using the app? Click here to watch the setup tutorial.

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