Remote supportsoftware met augmented reality

Unlike basic video chat, Splashtop AR allows technicians to draw or place AR annotations directly on a live video stream so customers see exactly what to do. This eliminates miscommunication and speeds up troubleshooting, since technicians can “see what the customer sees” in real time without relying on verbal instructions.

AR support minimizes the need for onsite visits by enabling technicians to guide field staff or customers through issues instantly. Organizations save on travel expenses, reduce equipment downtime, and resolve problems faster. Splashtop AR can also be used for training and auditing, further cutting costs by improving efficiency and reducing repeat errors.

Splashtop AR is built on the same secure foundation as Splashtop Enterprise and Splashtop Remote Support. All sessions are encrypted with SSL/AES-256, and organizations can enable additional controls like SSO/SAML, logging, and granular permissions. No special hardware is required, and sessions can be recorded for compliance or audit purposes, giving IT teams both security and accountability.