Remote Support Solutions for MSPs and IT – Splashtop Enterprise vs. Splashtop Remote Support

Splashtop Enterprise vs. Splashtop SOS Unlimited

Managed Service Providers (MSPs) perform the critical task of supporting and managing their clients’ computing infrastructure ensuring security, reliability, and uptime. It is a competitive landscape and MSPs have to continuously find ways to increase their margins. Splashtop’s remote support solutions have helped many MSPs around the globe reduce their costs, scale their business, and increase revenue.

Splashtop Remote Support is the #1 solution for MSPs to be able to remotely support and manage endpoints. Unlike remote monitoring and management (RMM) tools, Splashtop Remote Support is cost-effective and offers the capabilities that MSPs require to effectively support their clients. Its’ endpoint monitoring and management features not only allow technicians to remotely support computers with features like remote control, proactive monitoring, 1-to-many actions, and more but also allow them to resell remote access by taking advantage of the 50 secondary users included (more end-user licenses can be purchased), enabling ‘work-from-anywhere’ for their end-users.

With the newly launched Splashtop Enterprise, Splashtop takes remote support and remote access capabilities to the next level. Splashtop Enterprise is the next-gen all-in-one remote access solution for internal IT teams, helpdesks, as well as MSPs. It offers robust security, enterprise-class features, the ability to also support unmanaged devices, and integrates seamlessly into existing IT environments, ticketing systems, and technician workflows. It also provides the flexibility to choose the number of named end-user remote access licenses and concurrent technician remote support licenses.

Let’s explore the differences between Splashtop Enterprise and Splashtop Remote Support.

	Splashtop Enterprise (technician license)	Splashtop Remote Support
Unattended remote support to Windows, Mac, and Linux computers	Splashtop Enterprise ✓	Splashtop Remote Support ✓
Remote computer management features like Windows updates, system reboot, and remote command	Splashtop Enterprise ✓	Splashtop Remote Support ✓
Unattended access to Android devices including smartphones, tablets, rugged Android devices, POS devices, kiosks and set top boxes	Splashtop Enterprise ✓	Splashtop Remote Support ✓
Instantly execute or schedule 1-to-Many actions to multiple endpoints simultaneously	Splashtop Enterprise System reboot and Windows updates included. Mass deployment, remote command, and script execution are available on request.	Splashtop Remote Support System reboot, Windows updates, mass deployment, remote command, and script execution
Attended Splashtop on-demand support (SOS) to computers and mobile devices	Splashtop Enterprise Can have up to 10 concurrent SOS sessions to computers and iOS, Android, and Chrome devices.	Splashtop Remote Support Only a single concurrent SOS session is allowed. Does not support accessing iOS/Android devices, custom branding, reboot-and-reconnect
In-session features like remote reboot and reconnect, session recording, multi-monitor support, chat, remote print, file transfer (including Drag-and-Drop), and more	Splashtop Enterprise ✓	Splashtop Remote Support ✓
Set up alerts to monitor computer status, software installation, memory usage, Windows event logs, and more	Splashtop Enterprise ✓	Splashtop Remote Support ✓
In-session voice call to end-user during the remote session	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Single sign-on integration enabling authentication through Okta, Azure AD, ADFS, JumpCloud, OneLogin, Workspace ONE, G-Suite, and TrustLogin	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Schedule times for when individuals or group of users can have access to computers	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Launch an SOS session from within ticketing systems like Autotask PSA, ServiceNow, Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and more	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Improved on-demand support workflow, support channels, technician management and collaboration, user-initiated support request through SOS Call	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Ability to add-on Splashtop Augmented Reality	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Additional features like Splashtop Connector, SIEM logging integration, and IP restriction are available on request	Splashtop Enterprise ✓	Splashtop Remote Support ✗
Enable end-user remote access	Splashtop Enterprise Purchase as many named end-user licenses as you need	Splashtop Remote Support Up to 50 secondary user licenses included per account. Additional licenses can be purchased.
Additional features for end-user access and management	Splashtop Enterprise Granular permissions, group-based access, mic passthrough, USB device redirection, and more	Splashtop Remote Support ✗
Cost	Splashtop Enterprise Priced per concurrent technician. Each concurrent technician license can access 300 computers. Contact us for pricing.	Splashtop Remote Support Priced per endpoint at $479/year for 25 computers and unlimited technicians.
Free Trial	Splashtop Enterprise Contact us to start a free trial	Splashtop Remote Support Try it for free now