Admins and team owners will have access to the logs of everyone on the team. Members of the team will only be able to see their own logs. Logs can be viewed and exported in the Splashtop web console.
Session Logs
Session logs allow you to see all remote connections. You’ll see the IP addresses of the two devices involved, start and end times, the duration of the session, the devices used, and the user involved.
You’ll also see if the remote connection was local or remote (the devices were on the same network or different ones). If there were any files transferred during the session, you’ll be able to see the file name.
File Transfer Logs
The file transfer logs give you more information regarding file transfers. Plus, you’ll be able see records for both in-session and off-session files transfers.
The file transfer logs will show the IP addresses and names of the devices involved, the time the transfer took place, which user was involved, and the name and size of the file. The logs will also show if the file was transferred from the local device to the remote one (upload), or if it was transferred from the remote device to the local one (download).
These logs do not include any contents of the files transferred.
Chat Session Logs
All chat sessions, whether they occurred in-session or off-session, will be recorded in the chat session logs. The content of the chat session is not included in the log.
History Logs
The history logs show any administrative actions, such as a computer being added or removed, and changes to group setting or permissions. Like with the other logs, the history log will report the time, account, and IP address of the user who took the action.
Premium Logs
Splashtop Remote Support Premium gives MSPs more with event logs. For more details, see Splashtop Remote Support Premium.
Splashtop Solutions that Include Remote Desktop Logs
Logs are available in the following Splashtop solutions. Chat session logs not available in Business Access Solo or SOS basic package.
See all Splashtop Products
Resources for Remote Access Logs in Splashtop
About Splashtop
Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Great for individual users, small teams, and entire organizations / schools.
Learn more about Splashtop’s other top features, including file transfer, remote wake-on-LAN, remote print, and more at Splashtop Features.
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