In G2’s Winter 2021 remote desktop grid report, Splashtop earned a net promoter score (NPS) of 93, the highest among all remote desktop tools.
In a report that analyzed user generated reviews for over 30 remote desktop solutions, Splashtop came out on top with the highest NPS score at 93, the highest “users likely to recommend” score, and also led in several other customer satisfaction categories.
Splashtop’s leading user satisfaction scores reflect the company’s commitment to excellence in customer service. Splashtop aims to delight customers with the best remote access solutions, and with sales and support teams that are responsive and easily accessible.
Remote Desktop Net Promoter Score (NPS) Rating Comparison
Splashtop Business Access scored the highest NPS rating among remote desktop solutions with a score of 93. NPS is a customer satisfaction measurement that gauges how likely users are to refer a product to someone else.
| Remote Desktop Software | NPS Score |
| Splashtop | 93 |
| TeamViewer | 69 |
| LogMeIn Pro | 66 |
| AnyDesk | 72 |
| RemotePC | 73 |
| GoToMyPC | 21 |
Comparison of Remote Desktop Customer Satisfaction Scores
Splashtop earned the highest user scores for meeting requirements, ease of admin, ease of doing business with, quality of support, and ease of use.
| Remote Desktop Software | Likely to recommend | Meets requirements | Ease of admin | Ease of doing business with | Quality of support | Ease of use |
| Splashtop |
Likely to recommend
97
|
Meets requirements
97
|
Ease of admin
98
|
Ease of doing business with
98
|
Quality of support
96
|
Ease of use
98
|
| TeamViewer |
Likely to recommend
90
|
Meets requirements
92
|
Ease of admin
91
|
Ease of doing business with
89
|
Quality of support
88
|
Ease of use
92
|
| LogMeIn Pro |
Likely to recommend
90
|
Meets requirements
95
|
Ease of admin
96
|
Ease of doing business with
95
|
Quality of support
87
|
Ease of use
94
|
| AnyDesk |
Likely to recommend
90
|
Meets requirements
93
|
Ease of admin
93
|
Ease of doing business with
90
|
Quality of support
89
|
Ease of use
93
|
| RemotePC |
Likely to recommend
90
|
Meets requirements
87
|
Ease of admin
94
|
Ease of doing business with
94
|
Quality of support
81
|
Ease of use
87
|
| GoToMyPC |
Likely to recommend
72
|
Meets requirements
85
|
Ease of admin
77
|
Ease of doing business with
77
|
Quality of support
79
|
Ease of use
86
|
A Focus on Delighting Customers
One of Splashtop’s core values is to delight customers with the experience they receive from both the remote access solution itself, and from their interactions with the Splashtop sales, support, and customer success teams.
This helps Splashtop build long-lasting business partnerships with customers to help them grow and continually overcome their challenges. Splashtop’s remote desktop software is customer driven, with many new features implemented after having been recommended by a customer.
Try Splashtop for Free
Want to see why Splashtop Business Access earned the higher customer satisfaction scores among all remote desktop solutions? Get started now with a free trial! Remotely access and control your Windows, Mac, and Linux computers from any computer, tablet, or mobile device. Enjoy fast and secure access with all the top features you need to be productive while working remotely. No credit card or commitment required to start your free trial.
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