Splashtop Earns Best Remote Desktop User Satisfaction Scores

In G2’s Winter 2021 remote desktop grid report, Splashtop earned a net promoter score (NPS) of 93, the highest among all remote desktop tools.

NPS

In a report that analyzed user generated reviews for over 30 remote desktop solutions, Splashtop came out on top with the highest NPS score at 93, the highest “users likely to recommend” score, and also led in several other customer satisfaction categories.

Splashtop’s leading user satisfaction scores reflect the company’s commitment to excellence in customer service. Splashtop aims to delight customers with the best remote access solutions, and with sales and support teams that are responsive and easily accessible.

Remote Desktop Net Promoter Score (NPS) Rating Comparison

Splashtop Business Access scored the highest NPS rating among remote desktop solutions with a score of 93. NPS is a customer satisfaction measurement that gauges how likely users are to refer a product to someone else.

Remote Desktop Software NPS Score
Splashtop 93
TeamViewer 69
LogMeIn Pro 66
AnyDesk 72
RemotePC 73
GoToMyPC 21

Comparison of Remote Desktop Customer Satisfaction Scores

Splashtop earned the highest user scores for meeting requirements, ease of admin, ease of doing business with, quality of support, and ease of use.

Remote Desktop Software Likely to recommend Meets requirements Ease of admin Ease of doing business with Quality of support Ease of use
Splashtop
Likely to recommend
97
Meets requirements
97
Ease of admin
98
Ease of doing business with
98
Quality of support
96
Ease of use
98
TeamViewer
Likely to recommend
90
Meets requirements
92
Ease of admin
91
Ease of doing business with
89
Quality of support
88
Ease of use
92
LogMeIn Pro
Likely to recommend
90
Meets requirements
95
Ease of admin
96
Ease of doing business with
95
Quality of support
87
Ease of use
94
AnyDesk
Likely to recommend
90
Meets requirements
93
Ease of admin
93
Ease of doing business with
90
Quality of support
89
Ease of use
93
RemotePC
Likely to recommend
90
Meets requirements
87
Ease of admin
94
Ease of doing business with
94
Quality of support
81
Ease of use
87
GoToMyPC
Likely to recommend
72
Meets requirements
85
Ease of admin
77
Ease of doing business with
77
Quality of support
79
Ease of use
86

A Focus on Delighting Customers

One of Splashtop’s core values is to delight customers with the experience they receive from both the remote access solution itself, and from their interactions with the Splashtop sales, support, and customer success teams.

This helps Splashtop build long-lasting business partnerships with customers to help them grow and continually overcome their challenges. Splashtop’s remote desktop software is customer driven, with many new features implemented after having been recommended by a customer.

Try Splashtop for Free

Want to see why Splashtop Business Access earned the higher customer satisfaction scores among all remote desktop solutions? Get started now with a free trial! Remotely access and control your Windows, Mac, and Linux computers from any computer, tablet, or mobile device. Enjoy fast and secure access with all the top features you need to be productive while working remotely. No credit card or commitment required to start your free trial.

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